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Added 3 days ago
Campaign Manager (FTC)
DEPT®
Toronto, ON
$60,000 to $65,000 CAD / year
We are looking for a hybrid AI-Enabled Campaign Manager who combines strategic campaign ownership with hands-on execution, operational excellence, and a strong interest in AI-driven…
Added 2 days ago
Training Manager Training Operations
Clean Harbors
Edmonton, AB
Full-time
The Training Manager will also support the continued development and modernization of training programs. This includes developing new programs, reviewing and improving existing content,…
Added 3 days ago
Technology Lead - Product Owner
Infosys
Mississauga, ON
Full-time
Infosys is seeking a Product Manager. In this role, you will serve as the Product Owner for AI-related products and features, owning the product vision, strategy, roadmap, and delivery of…
Added 19 days ago
Product Owner/Manager
Affinity
Toronto, ON
Full-time
On behalf of our client, Affinity is seeking a Product Manager to join their Digital team. This is an exciting opportunity for a strategic professional who enjoys working at the…
Added 17 days ago
Senior Director, Digital Experience Platforms
Klick
Toronto, ON
Full-time
…CMS, analytics, DAM, personalization, experimentation, and AI-enabled capabilities. The role partners with Client Services, Technical Engagement Leads, Project Management, Analytics, and…
Added 1 month ago
Contracts Manager – Canadian Defence Programs
PROVINCIAL AEROSPACE LTD
Ottawa, ON
Full-time
PAL Aerospace is seeking a dynamic and experienced Contract Manager to join our team to lead the management of PAL's two large Canada Defence and Security Contracts – Fixed Wing Search and…
Added 24 days ago
Envoyage - General Manager, Canada - Toronto, ON
Flight Centre
Quebec, QC
…we are seeking a strategic and commercially focused General Manager to lead Envoyage Canada into its next phase of…
Added 1 month ago
SEM Manager
Klick
Toronto, ON
Full-time
The SEM Manager develops and optimizes paid search programs that help pharmaceutical and life sciences clients reach healthcare providers and patients. This role partners closely with Media…
Added 1 month ago
Vernon Office – CPA Opportunities in Audit – 4-month Co-op – Summer 2027 Start
KPMG Canada
Vernon, BC
Internship
Throughout your time with KPMG, you’ll have a dedicated Development Manager to ensure you receive broad experiences aligned with your interests to help you create your individualized career…
Added 1 month ago
Manager, Digital Marketing
Reliance Home Comfort
Toronto, ON
By joining Reliance as a Manager, Digital Marketing you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 1 month ago
Accounting Manager
CP Group
Vancouver, BC
$95,000 to $120,000 CAD / year
Full-time
…towers with an additional 50 in various stages of planning and development. Concord is committed to a multitude of neighbourhoods and city-wide community sponsorships and charities. It has…
Added 2 months ago
Senior Manager, RSS Technology Platforms
Co-operators
Guelph, ON · Mississauga, ON · Toronto, ON
Full-time
…working, strengthening engineering practices, and introducing AI-enabled development capabilities across the software development…
Added 1 month ago
People & Culture (HR) Manager
Prica GS Inc.
Waterloo, ON
Full-time
…thoughtful leadership, consistent people practices, strong manager partnership, and ongoing employee engagement…
Added 8 days ago
Organizational Change Management Specialist
OpenText
Waterloo, ON
Full-time
As a Program Manager (Organizational Change & Digital Adoption), you will drive enterprise-wide adoption and behavior change across Microsoft 365, Microsoft Copilot, AI-enabled work, and…
Added 8 days ago
Product Manager
Pollard Digital Solutions
Winnipeg, MB
Full-time
Apply approved AI-enabled tools and emerging technologies to enhance product discovery, requirements development, analysis, and communication, while improving product planning,…
Added 2 months ago
Delivery Lead – Content Operations
Accenture
Calgary, Alberta · Vancouver, British Columbia · Ottawa, Ontario · Toronto, Ontario · Montreal, Quebec
Full-time
…can help clients navigate emerging capabilities including AI-enabled workflows, automation, and Agentic AI…
Added 9 mins ago
Principal Forward Deployed Engineer
''
Toronto, ON
Full-time · Other
The FDE Practice Manager is responsible for setting and elevating the Forward Deployed Engineering (FDE) capability across McCain, ensuring a high standard of technical excellence, business…
Added 1 hour ago
Talent Acquisition Advisor
Colliers International
Toronto, ON
…a proactive and strategic approach to sourcing and pipeline development, excelling in a fast-paced environment while anticipating future hiring…
Added 1 hour ago
Power Plant Engineer, Facilities
Manufacturing Job Site
Guelph, ON
Internship
Under the direction of the Facilities Manager, the Power Plant Engineer is responsible for the inspection, maintenance, troubleshooting, and repair of the facility’s main infrastructure…
Added 7 hours ago
Manager, Collections
Rogers Bank
Milton, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 7 hours ago
Manager, Collections
Rogers Bank
New Minas, NS
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 7 hours ago
Manager, Collections
Rogers Bank
Prince George, BC
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 7 hours ago
Manager, Collections
Rogers Bank
Orangeville, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 7 hours ago
Manager, Collections
Rogers Bank
Bowmanville, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 7 hours ago
Manager, Collections
Rogers Bank
Whitchurch-Stouffville, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.

Accenture

Delivery Lead – Content Operations

Calgary, AB, Canada
Vancouver, BC, Canada
Ottawa, ON, Canada
Toronto, ON, Canada
Montreal, QC, Canada

Pay: Role Location Annual Salary Range British Columbia/Ontario $161,050 to $319,300
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 10+ years of experience delivering large-scale content operations, digital production, marketing operations, or content supply chain programs.
Posting language: English
Posted: Jul 14, 2026

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Original job description

We Are

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

Within Song, our Content Operations practice helps clients create, manage, and scale high-volume content ecosystems that power digital experiences across channels. From web content and digital asset production to content supply chains, localization, personalization, and omnichannel execution, we help organizations transform how content is planned, produced, and delivered at scale.

You Are

A seasoned consulting and delivery leader with expertise in content production, content operations, and content supply chain transformation.

You understand how content gets created at scale - from briefing and planning through production, localization, governance, publishing, and optimization - and know how to bring together people, process, technology, and data to improve outcomes.

You are equally comfortable facilitating executive workshops, leading delivery teams, standing up new operating models, and advising clients on the future of Content Operations. You thrive in complex environments that require coordination across client stakeholders, offshore delivery teams, creative production resources, and technology partners.

You know how to turn strategic recommendations into practical, scalable delivery models and can help clients navigate emerging capabilities including AI-enabled workflows, automation, and Agentic AI solutions.

The Work:

Client Advisory & Transformation

Serve as a trusted advisor to clients pursuing Content Operations and Content Supply Chain transformation initiatives.
Lead discovery sessions, workshops, and operating model assessments to identify opportunities for improvement and scale.
Help clients define future-state content operating models, governance structures, workflows, and delivery approaches.
Advise clients on the adoption of modern content production capabilities, automation strategies, and AI-enabled content operations.
Partner with clients to align people, process, technology, and data across their content ecosystem.

Delivery Leadership

Lead end-to-end delivery of Content Operations engagements, ensuring business objectives, timelines, financial targets, and quality standards are met.
Oversee multi-disciplinary delivery teams operating across onshore, nearshore, and offshore locations.
Establish and manage governance frameworks, delivery cadences, performance metrics, and continuous improvement programs.
Coordinate daily operations, standups, sprint ceremonies, and stakeholder reviews across distributed teams.
Drive issue resolution, risk mitigation, and proactive communication throughout engagement lifecycles.
Ensure successful transition from solution design into operational execution.

Content Supply Chain & Production Operations

Design and optimize content production workflows across planning, creation, review, approval, localization, publishing, and measurement.
Support clients in building scalable content supply chain capability and production operating models.
Identify opportunities to improve speed, efficiency, governance, and content quality through process redesign and enablement.
Guide implementation of content production best practices across web, digital assets, email, social, personalization, and omnichannel experiences.
Collaborate with technology teams to integrate content platforms, workflow tools, DAM solutions, CMS platforms, and automation capabilities.

AI & Innovation

Help clients understand the impact of GenAI and Agentic AI on content operations and content production.
Identify opportunities to introduce intelligent automation and AI-enabled workflows.
Support development of AI-powered operating models that enhance efficiency while maintaining governance and quality standards.
Translate emerging industry trends into practical client solutions and delivery approaches.

People Leadership

Lead and mentor content operations, project management, and delivery resources across multiple engagements.
Foster collaboration between client teams, offshore production teams, and Accenture Song capability groups.
Support capability development, knowledge sharing, and continuous improvement initiatives.
Actively contribute to practice development, methodologies, assets, and go-to-market offerings.

HERE'S WHAT YOU'LL NEED

10+ years of experience delivering large-scale content operations, digital production, marketing operations, or content supply chain programs.
5+ years leading cross-functional client-facing teams in consulting, agency, managed services, or enterprise environments.
Proven experience managing distributed delivery teams across onshore, nearshore, and offshore models.
Experience leading content production programs involving web content, digital assets, campaign execution, localization, and omnichannel delivery.
Strong understanding of content operating models, workflow design, governance, and content lifecycle management.
Experience facilitating executive workshops and stakeholder alignment sessions.
Demonstrated ability to manage program financials, delivery risks, resource planning, and client relationships.
Experience implementing or working with CMS, DAM, workflow, and content operations platforms.
Experience with Adobe Experience Manager, Adobe Workfront, Adobe Experience Cloud, Sitecore, Optimizely, Contentful, Aprimo, or similar platforms.
A University Degree is required for this position
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

BONUS POINTS IF

Experience with Content Supply Chain transformation initiatives.
Knowledge of AI-enabled content creation, workflow automation, and Agentic AI solutions.
Experience building global content hubs, factory models, or managed services organizations.
Experience developing business cases and operating model recommendations for executive stakeholders.
Strong consulting background with experience translating strategy into execution.

WHAT SUCCESS LOOKS LIKE

Clients successfully transform and scale their content operations capabilities.
Delivery teams operate efficiently across global production models.
Content supply chains become faster, more efficient, and more measurable.
AI-enabled workflows drive tangible productivity improvements.
Client stakeholders view Accenture Song as a trusted strategic partner for Content Operations transformation.
Engagements achieve strong delivery performance, client satisfaction, and commercial outcomes.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario $161,050 to $319,300

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead the end-to-end delivery of content operations and supply chain transformation initiatives for clients. This includes designing scalable operating models, managing global delivery teams, and integrating AI-powered workflows to improve content production efficiency.

Requirements

Requires over 10 years of experience in large-scale content operations and 5+ years of client-facing leadership in consulting or agency environments. A university degree and proficiency in content platforms like Adobe Experience Manager or Sitecore are required.

Skills

Content Operations
Delivery Leadership
Client Advisory
Operating Model Design
Workflow Optimization
AI-Enabled Workflows
Stakeholder Management
Resource Planning
Financial Management
CMS Implementation
DAM Solutions
Omnichannel Execution
Governance Frameworks
Cross-functional Team Leadership
Digital Production

Visa sponsorship

Not detected in the job text

Keywords

Content Operations
Content Supply Chain
GenAI
Agentic AI
Adobe Experience Manager
Adobe Workfront
Adobe Experience Cloud
Sitecore
Optimizely
Contentful
Aprimo
CMS
DAM
Omnichannel
Localization
Governance
Digital Assets
Managed Services
Operating Models
Agile
Sprint Ceremonies
Consulting
Digital Production
Marketing Operations
Workflow Automation
Global Delivery
Onshore
Nearshore
Offshore
Business Case Development

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