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Added 3 hours ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
Edmonton, AB
Full-time
We are looking for an experienced Business Analyst to support the Government of Alberta’s Technology and Innovation initiatives. The successful candidate will provide senior-level business…
Added 3 hours ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
Edmonton, AB
Full-time
We are looking for an experienced Business Analyst to support the Government of Alberta’s Technology and Innovation initiatives. The successful candidate will provide senior-level business…
Added 3 hours ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
Edmonton, AB
Full-time
We are looking for an experienced Business Analyst to support the Government of Alberta’s Technology and Innovation initiatives. The successful candidate will provide senior-level business…
Added 5 hours ago
Application Support Analyst
CapitalG
Canada
Full-time
The Application Support Analyst is responsible for delivering technical support and troubleshooting for Duck Creek Technologies' software applications. This role focuses on managing daily…
Added 8 hours ago
Senior Analyst, Pipeline Programs
Salesforce Partner Canada
Toronto, ON
Full-time
Partner with BDR Dev Ops to align program outputs to their existing tooling and infrastructure
Added 3 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 9 days ago
Senior SOC Analyst
Iconic Wineries of British Columbia
Vancouver, BC
Full-time
The Senior SOC Analyst serves as the core escalation point for complex security events, leading deep-dive investigations, containment, and forensic evidence collection across hybrid cloud,…
Added 3 days ago
Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
Royal Bank of Canada
Vancouver, BC
Full-time
As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance and Audit IT. You will partner across…
Added 5 days ago
Senior Data Analyst
Clutch Technologies Inc.
Toronto, ON
As a Senior Data Analyst, you'll join our data team to help build out the analytics and data infrastructure behind one of our newer business lines. You'll start by strengthening the…
Added 5 days ago
Senior Business Analyst - AdTech, MarTech & Commercial Futures (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
Full-time
…under the hood? We are seeking a high-caliber early-career analyst (fresh graduate in Business Management, Technology, or Futuresight-related disciplines) who possesses relentless…
Added 3 days ago
Senior Information and Data Security Analyst (Global Security)
RBC
Toronto, ON
Full-time
We are seeking an experienced Senior Information and Data Security Analyst to join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide…
Added 10 days ago
Senior Application Support Analyst
RBC
Toronto, ON
Full-time
…technology to new Cloud based platform and taking over ownership of infrastructure support as part of new operational model. In this role you will be working with multiple IT partners to…
Added 10 days ago
Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
RBC
Vancouver, BC
Full-time
As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance and Audit IT. You will partner across…
Added 3 days ago
IT Operations Analyst
Accenture
Toronto, ON
Full-time
The Local Technology Support (LTS) Canada IT Infrastructure Support Analyst reports directly to the LTS Toronto Regional Lead and has the following Provide workstation support services to…
Added 2 days ago
Senior Security Analyst
Insight Global
Calgary, AB
Contract
As Cybersecurity & Compliance Senior Analyst, you will be a hands-on practitioner at the center of how we protect the software the E&P industry depends on. You will partner with…
Added 2 days ago
Senior ServiceNow Discovery & Service Mapping Engineer
Drone.vet
Toronto, ON
Full-time
As a Senior ServiceNow Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery and Service Mapping solutions. This…
Added 19 days ago
Senior Advisor, Major Program Finance and Governance
VIA Rail Canada
Montreal, QC
Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our…
Added 20 days ago
Senior AI Analyst (T & I) (Telework/Hybrid)
Radio-Canada
Toronto, ON
Full-time
We are looking for an AI Analyst who is pragmatic, curious, ambitious and ready to kick-start their career in applied AI. Backed by senior experts, you will work in a highly experimental…
Added 2 days ago
Senior Infrastructure Analyst
Apptoza Inc.
Calgary, AB
Contract
- Enterprise Infrastructure Operations and Modernization
Added 2 days ago
Senior Infrastructure Analyst
Apptoza Inc.
Calgary, AB
Contract
- Enterprise Infrastructure Operations and Modernization
Added 1 month ago
Senior TIPS Support Analyst
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation’s Calgary’s office is actively hiring for a TIPS Support Senior Analyst to join the team. This position reports to the Manager, Production Accounting in the…
Added 4 days ago
Sales Compensation Analyst
VB Spine, LLC
Burlington, ON
$55,000 to $75,000 CAD / year
Identify opportunities to streamline processes and improve data quality as VB Spine’s commercial infrastructure continues to evolve
Added 3 days ago
EAM – Tech Strategy Metrics & KPI Lead (Hyrbid)
Morgan Stanley
Montreal, QC
Full-time
…partnering across architecture, engineering, cybersecurity, data, infrastructure, and senior leadership to define trusted, standardized metrics that inform decision-making across Technology…
Added 2 days ago
Business Development Analyst
Dawn Recruiting Agency
ON · Ontario, Canada
$85,000 to $110,000 CAD / year
Full-time
Working closely with Business Development, Investment, Finance, Project Development, Engineering, and senior leadership, the Business Development Analyst will assess market dynamics,…
Added 3 days ago
Land Administrator
Enbridge
Toronto, ON · London, ON · North York
Full-time
…payments, databases, and financial processes that enable critical infrastructure projects and customer growth…

Accenture

IT Operations Analyst

Toronto, ON, Canada

Pay: Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49
Job type: Full-time
Apply by: Sep 23, 2026
Experience: 1- 2 years of experience in a Customer Service-related role.
Posting language: English
Posted: Sep 18, 2026

Apply About employer

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Original job description

Accenture is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

Work You Will Do:

We are looking for an enthusiastic and customer-focused Junior Technology Support Associate to join our Local Technology Support team. This role is ideal for someone starting their career in IT who enjoys helping people, solving technology issues, and supporting meetings and events in a professional office environment. You will serve as a front-line technology resource, assisting employees, visitors, and leadership with workplace technology, meeting room support, and basic troubleshooting. The successful candidate will gain hands-on experience with collaboration technologies, audiovisual systems, and enterprise IT operations.

Responsibilities:

The Local Technology Support (LTS) Canada IT Infrastructure Support Analyst reports directly to the LTS Toronto Regional Lead and has the following Provide workstation support services to personnel situated in the CDL Offices has following responsibilities:

End User Support
Provide friendly, front-line technology support to employees and office visitors.
Assist with basic computer troubleshooting and issue resolution.
Support walk-up requests through the technology support bar.
Help prepare and deploy loaner devices when required. Escalate complex technical issues to senior team members when appropriate.
Meeting Room & AV Support
Ensure meeting rooms and collaboration spaces are operational and ready for use.
Support Microsoft Teams Rooms, Surface Hubs, Cisco video conferencing systems, and related technologies.
Assist meeting organizers with connecting and launching virtual meetings.
Conduct technology checks and pre-meeting testing to ensure successful meetings and events. Provide onsite support during meetings, presentations, and special events.

Workplace Technology Operations
Perform daily checks of technology equipment within the office.
Assist with digital signage updates and workplace technology initiatives.
Support technology asset maintenance and operational tracking activities.
Collaborate with Workplace and Technology teams to deliver an exceptional office experience.

Basic Qualifications:

1-2 years demonstrated working knowledge of Microsoft Windows desktop operating systems.
1- 2 years demonstrated working knowledge of Microsoft Office products.
1- 2 years demonstrated working knowledge of desktop and laptop hardware from multiple vendors HP, Dell, etc.
1- 2 years of experience in a Customer Service-related role.
Bachelor’s degree or college diploma in related field.

Preferred Qualifications:

Experience gained through school, personal projects, volunteer work, internships, or entry-level IT roles.
Familiarity with Microsoft Teams, video conferencing, or meeting room technology.
Basic troubleshooting experience is an asset but not required.

Professional Skill Requirements:

Excellent customer service skills.
Proven, excellent communications skills, both verbal and written.
Excellent problem solving and analytical skills.
Ability to remain calm and courteous in challenging situations.
Willingness to work overtime and varying hours as required.
Ability to multitask and balance workload in a fast-paced contact center environment.
Ability to prioritize tasks and complete assignments in a timely manner.
Demonstrated ability to balance quality of work with task completion.
Ability and desire to build additional technical skills.
Demonstrated teamwork and collaboration in a professional setting.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Apply About employer

More about this job

Responsibilities

Provide front-line technology support for employees and visitors, including workstation troubleshooting and meeting room audiovisual assistance. Maintain office technology equipment and support digital signage and asset tracking initiatives.

Requirements

Requires 1-2 years of experience with Windows desktop operating systems, Microsoft Office, and hardware support. A bachelor's degree or college diploma in a related field is required.

Skills

Customer service
Desktop support
Microsoft Windows
Microsoft Office
Hardware troubleshooting
Microsoft Teams
Video conferencing
Audiovisual systems
Technical support
Problem solving
Communication skills
Asset maintenance
Collaboration
Multitasking
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Desktop Support
Microsoft Windows
Microsoft Office
Hardware
HP
Dell
Microsoft Teams
Cisco
Video Conferencing
Audiovisual
Surface Hub
Asset Management
Technical Troubleshooting
Customer Service
Infrastructure Support
Digital Signage
Workplace Technology

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