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Added 19 hours ago
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
…solutions. The combined skills of our engineers, technicians and support personnel with their diverse backgrounds in design and construction provide clients with a team recognized as…
Added 19 hours ago
S
Senior Project Manager
Stantec
Toronto, ON
- Full-time
…solutions. The combined skills of our engineers, technicians and support personnel with their diverse backgrounds in design and construction provide clients with a team recognized as…
Added 19 hours ago
A
Junior Mechanical Engineer
AtkinsRéalis
Pickering, ON
- Full-time
This role provides engineering support and technical accountability for mechanical systems and components in CANDU nuclear facilities, including pressure boundary, piping, pumps, valves,…
Added 19 hours ago
A
Junior Civil Engineer
AtkinsRéalis
Pickering, ON
- Full-time
This role provides engineering support and technical accountability for nuclear civil/structural engineering, including reinforced concrete, steel, supports, anchorage, seismic…
Added 19 hours ago
Quality Engineer
Woodbridge
Woodbridge, ON
Employee Assistance Program with free access to health and wellness coaches
Added 19 hours ago
S
Seasonal Associate
Sephora
Kitchener, ON
- $19.2 to $22.6 CAD / hour
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay…
Added 19 hours ago
C
Account Representative
CDW
Toronto, ON
- Full-time
Ongoing community involvement opportunities and our charitable match program.
Added 19 hours ago
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Administrator, Media Solutions (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
…our team. In this pivotal role, you will balance executive support, administrative oversight, and cross-functional coordination while driving continuous process improvements. This role…
Added 19 hours ago
C
Account Representative
CDW
Toronto, ON
- Full-time
Ongoing community involvement opportunities and our charitable match program.
Added 19 hours ago
C
Account Representative
CDW
Calgary, AB
- Full-time
Ongoing community involvement opportunities and our charitable match program.
Added 19 hours ago
S
Expert(e) en sinistres principal(e) / Sr. Adjuster
Sedgwick
Montreal, QC · CAN-Montreal
- Full-time
Added 19 hours ago
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Expert(e) en sinistres principal(e) / Sr. Adjuster
Sedgwick
Quebec, QC · CAN-Québec City
- Full-time
Added 19 hours ago
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Inventory Handler
Sanofi
Toronto, ON
- Full-time
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness program
Added 19 hours ago
SI
Coordinator, Warehouse
Saputo Inc.
Georgetown, ON
- Full-time
…in the Georgetown Warehouse Team and will provide reliable support for the group, be responsible for a range of administrative duties, supports and maintains the Company’s quality…
Added 19 hours ago
Financial Service Representative
Money Mart
Ottawa, ON
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 19 hours ago
Financial Service Representative
Money Mart
Downsview, ON
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 19 hours ago
Underground Maintenance Supervisor
BHP
Canada
BHP offers domestic relocation assistance to support the successful incumbent in transitioning, if required. Benefits offered as part of the relocation program include (but are not limited…
Added 19 hours ago
A
Workday FINs Quote to Cash / Professional Service Automation Lead
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…mapping), prototyping, testing, training and definition of support procedures across Customer Contracts, Billing, Revenue Management, Customer Accounts/Collections and Projects…
Added 19 hours ago
A
Local Technical Support Analyst
Accenture
Vancouver, BC
- Full-time
…multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a…
Added 19 hours ago
Financial Service Representative
Money Mart
Toronto, ON
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 19 hours ago
UW
Coordinator, Impact & Granting
United Way British Columbia
Kelowna, BC
- $82,082 CAD / year
- Full-time
Support program sites to meet reporting requirements.
Added 19 hours ago
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SERVICE TECHNICIAN - BRITISH COLUMBIA
BVGlazing Systems
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
Participate upon hire in a company match RSP/DPSP program (2-year vesting period).
Added 19 hours ago
AM
Mechanical Project Engineer
Arrow Machine And Fabrication Group
Stratford, ON
- Full-time
…provides engineering status for project reviews according to program timing for all assigned…
Added 19 hours ago
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Hardware and Tools, Sales Specialist
RONA
Vaudreuil-Dorion, QC
- Full-time
A comprehensive training program for all new hires
Added 19 hours ago
A
Product Manager
Artika
Montreal, QC
- Full-time

Accenture

Local Technical Support Analyst

Vancouver, BC, Canada

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49 · Full-time

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Job details

Pay: Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49
Job type: Full-time
Experience: 1- 2 Years of experience in a Customer Service-related role
Posting language: English
Posted: Nov 3, 2026

Original job description

Accenture’s Infrastructure Engineering (IE) practice is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

Work You Will Do:

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

Responsibilities:

The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support services to personnel situated in the CS&S Offices has following responsibilities :

Assist a specific New Joiner Team in supporting large New Joiner Orientation sessions (US/Canada combined) using chat support via teams/Outlook Shared Mailbox and remote support tools (Log Me in Rescue)
Develop and maintain proficiency in CIO standard tools, including (but not limited to) incident (Service Now) and asset tracking (FNMS) systems, and software and hardware upgrade methodologies.
Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements.
Work to minimize the impact of service disruption to customers and clients during outage situations.
Interact with customers and leadership in order to understand their needs and maintain business relationships.
Work to ensure that corporate workstation standards are maintained.
Work to ensure that standard Accenture asset management procedures are followed.
Interface with vendors and internal/external groups to support the workstation environment.
Create documentation outlining specific workstation management processes/procedures.
Participate in workstation-related projects/initiatives.
Standard work hours of 08:00 to 5:00 or 9:00 – 6:00 typically apply. However, a flexible working attitude is required when considering critical milestones within project delivery.
Office based. Travel to other locations is rare but may be required from time to time

Basic Qualifications:

2-4 Years demonstrated working knowledge of Microsoft Windows desktop operating systems.
2- 4 Years demonstrated working knowledge of Microsoft Office products.
2-4 Years demonstrated working knowledge of desktop and laptop hardware from multiple vendors HP, Dell, etc.
1- 2 Years of experience in a Customer Service-related role
Bachelors degree or college diploma in related field.

Preferred Qualifications

Microsoft Windows operating systems.
Microsoft Active Directory.
Asset Management techniques.
Basic knowledge of operating system software deployment tools, such as Microsoft SCCM.

Professional Skill Requirements

Excellent customer service skills.
Proven, excellent communications skills, both verbal and written.
Excellent problem solving and analytical skills.
Ability to remain calm and courteous in challenging situations.
Willingness to work overtime and varying hours as required.
Ability to multitask and balance workload in a fast paced contact center environment.
Ability to prioritize tasks and complete assignments in a timely manner.
Demonstrated ability to balance quality of work with task completion.
Ability and desire to build additional technical skills.
Demonstrated teamwork and collaboration in a professional setting

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

The analyst will provide workstation support services, including installations, maintenance, and decommissioning of hardware and software. They will also assist with new joiner orientation sessions and maintain accurate asset tracking using standard corporate tools.

Requirements

Candidates must have 2-4 years of experience with Windows operating systems, Microsoft Office, and desktop hardware. A bachelor's degree or college diploma in a related field is required, along with excellent customer service and communication skills.

Skills

Desktop support
Windows operating systems
Microsoft Office
Hardware troubleshooting
Customer service
Service Now
Asset management
Remote support tools
Log Me In Rescue
Problem solving
Analytical skills
Communication skills
Workstation installation
Telephony support
Documentation
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Windows
Microsoft Office
Hardware
Service Now
Asset Management
Log Me In Rescue
Workstation Infrastructure
Telephony
Incident Management
Customer Service
Technical Support
Microsoft SCCM
Active Directory
IT Transformation
Cloud Services
Data Center
Digital Workplace
Infrastructure Engineering
Troubleshooting
Documentation
Project Delivery
Collaboration
Analytical Skills
Communication
Multitasking
IT Support
Software Deployment
Hardware Upgrades
Corporate Standards

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