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Added 2 mins ago
Principal Product Mgr. - Tech, Programmatic Reporting, Measurement, Ad Tech, and Data Science (MADS)
Amazon
Toronto, ON
We are seeking an experienced, highly technical, customer-focused Principal Product Manager – Technical to lead the development of high scale programmatic reporting solutions. This role…
Added 2 mins ago
CI
Manager, RF Systems Engineering
Calian in Space & Technology
Saskatoon, SK
- Full-time
We are looking for a Manager, RF Systems Engineering to lead an established engineering team responsible for RF systems, satellite ground-system solutions, In-Orbit Test (IOT) systems, and…
Added 2 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 2 mins ago
O
Sr. Customer Success Manager
Okta
Toronto, ON
- Full-time
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success…
Added 2 mins ago
O
Sr. Customer Success Manager
Okta
Oakville, ON
- Full-time
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success…
Added 2 mins ago
O
Sr. Customer Success Manager
Okta
Mississauga, ON
- Full-time
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success…
Added 2 mins ago
B
Senior Engineering Manager, Messaging Experience
Braze
Toronto, ON
- Full-time
We are looking for a Senior Engineering Manager to lead the MX team. Canvas and Campaigns are where every Braze customer spends most of their time in the product, so the quality of this…
Added 2 mins ago
I
Staff Software Developer
Improving
Vancouver, BC
- Full-time
Accountable to lead the team for assigned client projects to successful technical and deliverable outcomes.
Added 17 mins ago
Administration - General Manager
Salit Steel
Fort Erie, ON
Lead the annual operational budgeting process across production, procurement, maintenance, engineering, and capital investments.
Added 17 mins ago
NP
SCADA Engineer
Northland Power Inc.
Toronto, ON
- Full-time
Lead SCADA/control system upgrade projects, including development of technical requirements for contracts, budgets, schedules, risk management plans, and the overall technical approach. The…
Added 17 mins ago
K
Manager, Supply Chain Transformation
KPMG
Montreal, QC
- Full-time
We are looking for a Manager to join our Supply Chain Transformation team to lead transformation programs aimed at rethinking supply chain planning processes, operational models, and…
Added 17 mins ago
K
Senior Consultant, Procurement Transformation
KPMG
Montreal, QC
- Full-time
…service levels, safety stock, replenishment policies, lot sizes, lead times, capacities, production schedules, as well as alerts and…
Added 17 mins ago
UO
Electrical Engineer (Robotics)
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
This role is highly hands-on and emphasizes practical engineering. You will spend significant time in the lab bringing up new printed circuit board assemblies (PCBAs), integrating sensors…
Added 17 mins ago
FI
Infrastructure Architect Lead
FP Inc.
Toronto, ON · Scarborough, ON
- $80 to $91 CAD / hour
- Contract
Lead current-state discovery, architecture assessments, and target-state infrastructure design.
Added 17 mins ago
AS
Director of Information Technology
Athletica Sport Systems Inc.
Kitchener, ON
- $120,000 to $150,000 CAD / year
- Full-time
…growth, and acquisitions. The successful candidate will build and lead a growing IT team, stay hands-on while it matures, and lead the clean-up and cloud migration of our Epicor ERP, the…
Added 32 mins ago
C
Manufacturing Automation Manager/Team Leader
Ciena
Ottawa, ON · Quebec, QC
- $146,600 to $234,200 CAD / year
- Full-time
How you will make an impact: • Lead a manufacturing automation team responsible for developing, validating, and documenting high‑volume assembly processes for optical devices and modules
Added 32 mins ago
C
Pluggable Material Lead
Ciena
Ottawa, ON
- Full-time
…senior leadership role sits at the intersection of supply chain, engineering, and manufacturing, driving Phase‑In Phase‑Out (PIPO) execution to strengthen competitiveness, reduce risk, and…
Added 32 mins ago
CT
AVP, Delivery Excellence & Transformation
Canadian Tire Corporation
Toronto, ON
- Full-time
Lead program and project management, Scrum Master and Agile Coaching practices, setting standards and driving continuous improvement across traditional and Agile delivery.
Added 32 mins ago
TA
Customer Success Manager, Scaled Accounts
Tali AI
Toronto, ON
- Full-time
At-risk accounts caught early. You’ll spot risk in usage and engagement before it shows up as churn, and lead the conversations that turn it around.
Added 47 mins ago
BT
Senior Software Developer
Botpress Technologies Inc.
Remote, Canada
- Full-time
- Remote
…the future of conversational AI. As a senior member of the engineering team, you’ll own features end to end, from design to production, and help set the technical direction of our AI agent…
Added 47 mins ago
F
Senior Software Engineer (AI & Full Stack)
Fable
Remote, Canada
- $130,000 to $150,000 CAD / year
- Full-time
- Remote
Reporting to the Director of Engineering, you will work closely with Product Management, Design, Development, Quality Engineering, and Site Reliability Engineering to design, build, and…
Added 47 mins ago
A
Local Technical Support Analyst
Accenture
Vancouver, BC
- Full-time
Accenture’s Infrastructure Engineering (IE) practice is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation…
Added 47 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Added 47 mins ago
MU
Director Enterprise Technology Architecture
McGill University
Montreal, QC
- Full-time
…Senior Director, IT Governance & Strategic Planning (GSP) to lead the enterprise technology architecture strategy and roadmap, leading enterprise-wide architecture integration, architecture…
Added 47 mins ago
TI
Solutions Architect
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
TekStaff's Client has a current vacancy for a Solution Architect (Infrastructure Architecture Lead)

Accenture

Local Technical Support Analyst

Vancouver, BC, Canada

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49 · Full-time

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Job details

Pay: Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49
Job type: Full-time
Experience: 1- 2 Years of experience in a Customer Service-related role
Posting language: English
Posted: Nov 3, 2026

Original job description

Accenture’s Infrastructure Engineering (IE) practice is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

Work You Will Do:

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

Responsibilities:

The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support services to personnel situated in the CS&S Offices has following responsibilities :

Assist a specific New Joiner Team in supporting large New Joiner Orientation sessions (US/Canada combined) using chat support via teams/Outlook Shared Mailbox and remote support tools (Log Me in Rescue)
Develop and maintain proficiency in CIO standard tools, including (but not limited to) incident (Service Now) and asset tracking (FNMS) systems, and software and hardware upgrade methodologies.
Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements.
Work to minimize the impact of service disruption to customers and clients during outage situations.
Interact with customers and leadership in order to understand their needs and maintain business relationships.
Work to ensure that corporate workstation standards are maintained.
Work to ensure that standard Accenture asset management procedures are followed.
Interface with vendors and internal/external groups to support the workstation environment.
Create documentation outlining specific workstation management processes/procedures.
Participate in workstation-related projects/initiatives.
Standard work hours of 08:00 to 5:00 or 9:00 – 6:00 typically apply. However, a flexible working attitude is required when considering critical milestones within project delivery.
Office based. Travel to other locations is rare but may be required from time to time

Basic Qualifications:

2-4 Years demonstrated working knowledge of Microsoft Windows desktop operating systems.
2- 4 Years demonstrated working knowledge of Microsoft Office products.
2-4 Years demonstrated working knowledge of desktop and laptop hardware from multiple vendors HP, Dell, etc.
1- 2 Years of experience in a Customer Service-related role
Bachelors degree or college diploma in related field.

Preferred Qualifications

Microsoft Windows operating systems.
Microsoft Active Directory.
Asset Management techniques.
Basic knowledge of operating system software deployment tools, such as Microsoft SCCM.

Professional Skill Requirements

Excellent customer service skills.
Proven, excellent communications skills, both verbal and written.
Excellent problem solving and analytical skills.
Ability to remain calm and courteous in challenging situations.
Willingness to work overtime and varying hours as required.
Ability to multitask and balance workload in a fast paced contact center environment.
Ability to prioritize tasks and complete assignments in a timely manner.
Demonstrated ability to balance quality of work with task completion.
Ability and desire to build additional technical skills.
Demonstrated teamwork and collaboration in a professional setting

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

The analyst will provide workstation support services, including installations, maintenance, and decommissioning of hardware and software. They will also assist with new joiner orientation sessions and maintain accurate asset tracking using standard corporate tools.

Requirements

Candidates must have 2-4 years of experience with Windows operating systems, Microsoft Office, and desktop hardware. A bachelor's degree or college diploma in a related field is required, along with excellent customer service and communication skills.

Skills

Desktop support
Windows operating systems
Microsoft Office
Hardware troubleshooting
Customer service
Service Now
Asset management
Remote support tools
Log Me In Rescue
Problem solving
Analytical skills
Communication skills
Workstation installation
Telephony support
Documentation
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Windows
Microsoft Office
Hardware
Service Now
Asset Management
Log Me In Rescue
Workstation Infrastructure
Telephony
Incident Management
Customer Service
Technical Support
Microsoft SCCM
Active Directory
IT Transformation
Cloud Services
Data Center
Digital Workplace
Infrastructure Engineering
Troubleshooting
Documentation
Project Delivery
Collaboration
Analytical Skills
Communication
Multitasking
IT Support
Software Deployment
Hardware Upgrades
Corporate Standards

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