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Added 13 mins ago
O
Lead Revenue Operations Analyst
OpenText
Waterloo, ON
- Full-time
…and contribute to projects that shape the future of digital…
Added 14 mins ago
K
Vice President, Commercial & Product Management
Komatsu
Sudbury, ON
- Full-time
Lead commercial planning processes in partnership with regional sales and distribution teams.
Added 28 mins ago
A-
Manager, Community Platform Growth
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
Work with AI Operations & Transformation to design, build and deploy AI agents that support lead generation, outreach, onboarding and marketplace operations.
Added 43 mins ago
SAP SD Consultant Sr.
Syntax
Thornhill, ON
At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued…
Added 43 mins ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
Join Scotiabank at a pivotal time of transformation, where Procurement is driving strategic value and innovation. As the Bank accelerates its adoption of AI and digital capabilities, you’ll…
Added 59 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 1 hour ago
M
Senior Project Enablement Lead
McKesson
Mississauga, ON
- Full-time
The Senior Project Enablement Lead supports high-impact transformation work across HR Services, Workforce Experience, product and service teams. You will bring structure to cross-functional…
Added 1 hour ago
T
Senior Product Manager, Oncology
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
Lead Brand Strategy & Planning: Develop and implement integrated brand plans through effective cross-functional collaboration, ensuring strategic alignment across all stakeholders.
Added 1 hour ago
K
Manager, Supply Chain Transformation
KPMG
Montreal, QC
- Full-time
We are looking for a Manager to join our Supply Chain Transformation team to lead transformation programs aimed at rethinking supply chain planning processes, operational models, and…
Added 1 hour ago
K
Senior Consultant, Procurement Transformation
KPMG
Montreal, QC
- Full-time
We are looking for a senior analytical consultant who is versatile and results-oriented to join our Supply Chain Transformation team.
Added 1 hour ago
CT
AVP, Delivery Excellence & Transformation
Canadian Tire Corporation
Toronto, ON
- Full-time
The AVP, Delivery Excellence & Transformation sets the strategy for how Technology plans, resources and delivers work, bringing together program and project management, Agile practices and…
Added 1 hour ago
A
Workday FINs Quote to Cash / Professional Service Automation Lead
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
We are Accenture, a global professional services company, searching for a Workday Financials Quote to Cash / Professional Service Automation Lead.
Added 1 hour ago
A
Local Technical Support Analyst
Accenture
Vancouver, BC
- Full-time
…services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering…
Added 1 hour ago
MU
Director Enterprise Technology Architecture
McGill University
Montreal, QC
- Full-time
…Senior Director, IT Governance & Strategic Planning (GSP) to lead the enterprise technology architecture strategy and roadmap, leading enterprise-wide architecture integration, architecture…
Added 1 hour ago
Fullstack Java Developer
Capgemini
Toronto, ON
Lead design and development of enterprise full-stack applications.
Added 1 hour ago
T&
Director, Capital Investment & Decision Support
Turner & Townsend
Vancouver, BC
- Full-time
The Director, Capital Investment & Decision Support will lead and grow AMCL’s Capital Investment & Decision Support capability, working with asset-intensive organizations to improve how…
Added 2 hours ago
S
Senior Principal, Transformation Management
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Working across Transformation Architects, Cloud and AI technologists, change leaders, account teams, and client executives, you will bring the judgement, commercial perspective, and…
Added 2 hours ago
ES
Senior Data Engineer
Exchange Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…parts of the data platform, including production pipelines, transformation layers, data models, semantic layers, data quality, observability, and engineering standards. It provides…
Added 2 hours ago
S
Business Intelligence (BI) Data Engineer
Semex
Guelph, ON
- Full-time
…Information Technology team. Reporting to the Data Platform Lead, this role will be responsible for designing, developing, testing and supporting Semex's modern data, analytics and business…
Added 2 hours ago
G
Sales Director
Gordian
Canada
- Full-time
Oversee the entire sales process, including lead generation, territory planning, deal qualification, strategy, evaluation, closing, and account management.
Added 2 hours ago
T&
Director, Capital Investment & Decision Support
Turner & Townsend
Vancouver, BC
- Full-time
The Director, Capital Investment & Decision Support will lead and grow AMCL’s Capital Investment & Decision Support capability, working with asset-intensive organizations to improve how…
Added 2 hours ago
P
Data Integration Engineer
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
…where intelligent tools support better outcomes while people lead the decisions that…
Added 2 hours ago
Solution Architect
PCL Construction
Edmonton, AB
…success, and that shared commitment drives how we work, grow and lead in the construction…
Added 2 hours ago
OT
Principal Product Manager
Open Text Corporation
Waterloo, ON
- Other
…and contribute to projects that shape the future of digital…
Added 3 hours ago
EP
Accounting Manager
Elby Professional Recruitment
Kitchener, ON
- $90,000 to $110,000 CAD / year
- Contract
…also play an important role in supporting a major technology transformation project, gaining valuable exposure to process improvements and strategic financial…

Accenture

Local Technical Support Analyst

Vancouver, BC, Canada

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49 · Full-time

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Job details

Pay: Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49
Job type: Full-time
Experience: 1- 2 Years of experience in a Customer Service-related role
Posting language: English
Posted: Nov 3, 2026

Original job description

Accenture’s Infrastructure Engineering (IE) practice is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

Work You Will Do:

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

Responsibilities:

The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support services to personnel situated in the CS&S Offices has following responsibilities :

Assist a specific New Joiner Team in supporting large New Joiner Orientation sessions (US/Canada combined) using chat support via teams/Outlook Shared Mailbox and remote support tools (Log Me in Rescue)
Develop and maintain proficiency in CIO standard tools, including (but not limited to) incident (Service Now) and asset tracking (FNMS) systems, and software and hardware upgrade methodologies.
Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements.
Work to minimize the impact of service disruption to customers and clients during outage situations.
Interact with customers and leadership in order to understand their needs and maintain business relationships.
Work to ensure that corporate workstation standards are maintained.
Work to ensure that standard Accenture asset management procedures are followed.
Interface with vendors and internal/external groups to support the workstation environment.
Create documentation outlining specific workstation management processes/procedures.
Participate in workstation-related projects/initiatives.
Standard work hours of 08:00 to 5:00 or 9:00 – 6:00 typically apply. However, a flexible working attitude is required when considering critical milestones within project delivery.
Office based. Travel to other locations is rare but may be required from time to time

Basic Qualifications:

2-4 Years demonstrated working knowledge of Microsoft Windows desktop operating systems.
2- 4 Years demonstrated working knowledge of Microsoft Office products.
2-4 Years demonstrated working knowledge of desktop and laptop hardware from multiple vendors HP, Dell, etc.
1- 2 Years of experience in a Customer Service-related role
Bachelors degree or college diploma in related field.

Preferred Qualifications

Microsoft Windows operating systems.
Microsoft Active Directory.
Asset Management techniques.
Basic knowledge of operating system software deployment tools, such as Microsoft SCCM.

Professional Skill Requirements

Excellent customer service skills.
Proven, excellent communications skills, both verbal and written.
Excellent problem solving and analytical skills.
Ability to remain calm and courteous in challenging situations.
Willingness to work overtime and varying hours as required.
Ability to multitask and balance workload in a fast paced contact center environment.
Ability to prioritize tasks and complete assignments in a timely manner.
Demonstrated ability to balance quality of work with task completion.
Ability and desire to build additional technical skills.
Demonstrated teamwork and collaboration in a professional setting

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

The analyst will provide workstation support services, including installations, maintenance, and decommissioning of hardware and software. They will also assist with new joiner orientation sessions and maintain accurate asset tracking using standard corporate tools.

Requirements

Candidates must have 2-4 years of experience with Windows operating systems, Microsoft Office, and desktop hardware. A bachelor's degree or college diploma in a related field is required, along with excellent customer service and communication skills.

Skills

Desktop support
Windows operating systems
Microsoft Office
Hardware troubleshooting
Customer service
Service Now
Asset management
Remote support tools
Log Me In Rescue
Problem solving
Analytical skills
Communication skills
Workstation installation
Telephony support
Documentation
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Windows
Microsoft Office
Hardware
Service Now
Asset Management
Log Me In Rescue
Workstation Infrastructure
Telephony
Incident Management
Customer Service
Technical Support
Microsoft SCCM
Active Directory
IT Transformation
Cloud Services
Data Center
Digital Workplace
Infrastructure Engineering
Troubleshooting
Documentation
Project Delivery
Collaboration
Analytical Skills
Communication
Multitasking
IT Support
Software Deployment
Hardware Upgrades
Corporate Standards

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