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Added 27 mins ago
SP
Application Support Analyst
Spark Power ⚡
Mississauga, ON
- Full-time
Spark Power, a trusted partner in energy in North America, is seeking a Application Support Analyst Reporting to the Manager, Enterprise Applications, the Application Support Analyst…
Added 27 mins ago
GC
Product Information Analyst (12-month Contract)
Grainger Canada
Vaughan, ON
- Full-time
…individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend,…
Added 43 mins ago
I
Product Marketing Manager
Improvado
Remote, Canada
- Full-time
- Remote
Analyst firms are a silent blocker. When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them.
Added 58 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 58 mins ago
C
Business Systems Analyst - Guidewire
Co-operators
Mississauga, ON
- Full-time
As the Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 58 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 58 mins ago
C
Business Systems Analyst - Guidewire
Co-operators
Moncton, NB
- Full-time
As the Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 58 mins ago
C
Business Systems Analyst - Guidewire
Co-operators
Guelph, ON
- Full-time
As the Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 58 mins ago
C
Business Systems Analyst - Guidewire
Co-operators
Toronto, ON
- Full-time
As the Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 58 mins ago
C
Business Systems Analyst - Guidewire
Co-operators
Burlington, ON
- Full-time
As the Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 58 mins ago
RA
Junior Business Analyst (Digital Products - Financial Services)
Recrute Action
Toronto, ON · Waterloo, Toronto, Ontario
- Contract
…continuous improvement come together to deliver meaningful…
Added 1 hour ago
C
Business Systems Analyst - Guidewire
Co-operators
Calgary, AB
- Full-time
As the Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 1 hour ago
MC
Commercial Analyst
Meridian Credit Union
Guelph, ON · London, ON
- $52,000 to $75,000 CAD / year
- Full-time
The commercial analyst will be responsible for assisting Business Banking Relationship Managers, Senior Relationship Mangers and Directors, via credit and related support, including at…
Added 1 hour ago
B
T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON
- Full-time
We are seeking a highly analytical and technically skilled Senior Data Analyst / Business Analyst to support enterprise finance and regulatory data initiatives. The successful candidate…
Added 1 hour ago
T
Fraud Detection Analyst
Tangerine
Toronto, ON
- Contract
The Fraud Detection Analyst contributes to the overall success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating potentially fraudulent activity…
Added 1 hour ago
R
Data Governance Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Data Governance Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 1 hour ago
AC
Project Manager
ATS Corporation
Cambridge, ON
- Full-time
Working with the financial analyst, ensure all billings and invoicing is submitted on time. Ensure all project deliverables are accomplished and supporting documentation is prepared for…
Added 1 hour ago
ZC
Internal Controls Governance Analyst - 12-month Contract
Zurich Canada
Toronto, ON
- Full-time
Zurich Canada is currently looking for an Internal Controls Governance Analyst, for a 12-month contract, to support the administration, governance and continuous improvement of our Internal…
Added 1 hour ago
HI
CAN – IT – Bus Systems Analyst III
HRbrain Inc.
Toronto, ON
- Full-time
…requirements for key projects and programs, support application change through the application lifecycle and provide a high level of support to our business partners for Enterprise Real…
Added 1 hour ago
EB
Bilingual Fraud Analyst - Cards
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of…
Added 1 hour ago
M
Senior Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives and connect strategy with delivery for the products our customers and advisors rely on. You…
Added 1 hour ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 1 hour ago
KP
Pricing Analyst--Analyste de la tarification
Kelly Professional & Industrial
Montreal, QC
- Full-time
Our client, a leading multinational aerospace manufacturer, is seeking an experienced Pricing Analyst to support pricing strategy, cost analysis, and data management for aircraft engine…
Added 1 hour ago
RA
Senior Business Analyst – Financial Services / Platform Transformation
Recrute Action
Toronto, ON · Waterloo, Toronto, Ontario
- Contract
8+ years of overall IT industry experience, including 5+ years in a Business Analyst, Business Systems Analyst, Technology Business Systems Analyst, or IT Business Analyst capacity…
Added 1 hour ago
B
Senior Servicing Analyst
BMO
Mississauga, ON · EXPL
- Full-time
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Accenture

Local Technical Support Analyst

Vancouver, BC, Canada

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49 · Full-time

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Job details

Pay: Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49
Job type: Full-time
Experience: 1- 2 Years of experience in a Customer Service-related role
Posting language: English
Posted: Nov 3, 2026

Original job description

Accenture’s Infrastructure Engineering (IE) practice is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

Work You Will Do:

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

Responsibilities:

The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support services to personnel situated in the CS&S Offices has following responsibilities :

Assist a specific New Joiner Team in supporting large New Joiner Orientation sessions (US/Canada combined) using chat support via teams/Outlook Shared Mailbox and remote support tools (Log Me in Rescue)
Develop and maintain proficiency in CIO standard tools, including (but not limited to) incident (Service Now) and asset tracking (FNMS) systems, and software and hardware upgrade methodologies.
Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements.
Work to minimize the impact of service disruption to customers and clients during outage situations.
Interact with customers and leadership in order to understand their needs and maintain business relationships.
Work to ensure that corporate workstation standards are maintained.
Work to ensure that standard Accenture asset management procedures are followed.
Interface with vendors and internal/external groups to support the workstation environment.
Create documentation outlining specific workstation management processes/procedures.
Participate in workstation-related projects/initiatives.
Standard work hours of 08:00 to 5:00 or 9:00 – 6:00 typically apply. However, a flexible working attitude is required when considering critical milestones within project delivery.
Office based. Travel to other locations is rare but may be required from time to time

Basic Qualifications:

2-4 Years demonstrated working knowledge of Microsoft Windows desktop operating systems.
2- 4 Years demonstrated working knowledge of Microsoft Office products.
2-4 Years demonstrated working knowledge of desktop and laptop hardware from multiple vendors HP, Dell, etc.
1- 2 Years of experience in a Customer Service-related role
Bachelors degree or college diploma in related field.

Preferred Qualifications

Microsoft Windows operating systems.
Microsoft Active Directory.
Asset Management techniques.
Basic knowledge of operating system software deployment tools, such as Microsoft SCCM.

Professional Skill Requirements

Excellent customer service skills.
Proven, excellent communications skills, both verbal and written.
Excellent problem solving and analytical skills.
Ability to remain calm and courteous in challenging situations.
Willingness to work overtime and varying hours as required.
Ability to multitask and balance workload in a fast paced contact center environment.
Ability to prioritize tasks and complete assignments in a timely manner.
Demonstrated ability to balance quality of work with task completion.
Ability and desire to build additional technical skills.
Demonstrated teamwork and collaboration in a professional setting

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

The analyst will provide workstation support services, including installations, maintenance, and decommissioning of hardware and software. They will also assist with new joiner orientation sessions and maintain accurate asset tracking using standard corporate tools.

Requirements

Candidates must have 2-4 years of experience with Windows operating systems, Microsoft Office, and desktop hardware. A bachelor's degree or college diploma in a related field is required, along with excellent customer service and communication skills.

Skills

Desktop support
Windows operating systems
Microsoft Office
Hardware troubleshooting
Customer service
Service Now
Asset management
Remote support tools
Log Me In Rescue
Problem solving
Analytical skills
Communication skills
Workstation installation
Telephony support
Documentation
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Windows
Microsoft Office
Hardware
Service Now
Asset Management
Log Me In Rescue
Workstation Infrastructure
Telephony
Incident Management
Customer Service
Technical Support
Microsoft SCCM
Active Directory
IT Transformation
Cloud Services
Data Center
Digital Workplace
Infrastructure Engineering
Troubleshooting
Documentation
Project Delivery
Collaboration
Analytical Skills
Communication
Multitasking
IT Support
Software Deployment
Hardware Upgrades
Corporate Standards

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