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Added 27 mins ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
…technology solutions across the organization. As a Senior Business Analyst, you will lead the analysis and design of solutions, guiding initiatives from concept through implementation while…
Added 27 mins ago
UO
Systems Administrator & Business Analyst
University of Niagara Falls Canada
Niagara Falls, ON
- $90,000 to $110,000 CAD / year
- Full-time
The University of Niagara Falls Canada is seeking an experienced Systems Administrator & Business Analyst to support the administration, optimization and continued development of the…
Added 27 mins ago
HI
Intermediate Data Analyst
HRbrain Inc.
Toronto, ON
- Full-time
We are seeking a skilled Data Analyst with a strong focus on data discovery and collaboration with Subject Matter Experts (SMEs) to join our dynamic team. The ideal candidate will excel at…
Added 27 mins ago
IC
Business Analyst I
Infotek Consulting Inc.
Toronto, ON
- $37 to $42.5 CAD / hour
- Contract
We are seeking a Business Analyst to help deliver exceptional experiences for customers and clients. In this role, you’ll combine your business and technical analysis skills to deliver…
Added 27 mins ago
O
Lead Revenue Operations Analyst
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Lead Revenue Operations Analyst to join our growing Support Revenue Operations team, acting as a key financial partner focused on adding value to the business. This…
Added 28 mins ago
FC
Group, Administration II
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 42 mins ago
PS
Analyst/Senior Analyst, Governance & Sustainability, Global Alpha
Public Sector Pension Investment Board
Montreal, QC
- Full-time
…Equities, provides governance and sustainability expertise and support across Global Alpha’s investment strategies. It also responsible for providing sustainability diligence and active…
Added 57 mins ago
Senior Supply Chain Analyst
Freedom Mobile
North Vancouver, BC
Reporting to the Senior Manager, Wireless Network Supply Chain Operations, the Supply Chain Analyst - Data & Analytics contributes to improving operational performance by developing…
Added 57 mins ago
A
Cyber Security Analyst
AltaLink
Remote, Canada
- Full-time
- Remote
…affordable electricity they rely on. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on. Want to join our team? We’re excited to share that…
Added 57 mins ago
Engineering Analyst, Nuclear Industry
BWXT
Cambridge, ON
As our Engineering Analyst,Jr., you will perform Structural Qualification of nuclear components including steam generators, heat exchangers, process vessels and piping assemblies, and/or…
Added 57 mins ago
Senior Analyst
Government of Alberta
Calgary, AB
The Senior Analyst plays a key role in developing and implementing international and national advocacy and engagement strategies that support Alberta's energy and minerals priorities. The…
Added 57 mins ago
M
Business Analyst
Manpower
Calgary, AB
- Contract
The main function of a Business Analyst - Non-Technical is to maintain vendor relationships for non-IT projects or fill organizational roles above an administrative level, but below a…
Added 57 mins ago
AH
Intellectual Property (IP) Analyst (Ongoing Opportunities)
Avalon Holographics
St. John's, NL
- Full-time
Support invention harvesting and help develop plans to defend or strengthen Avalon’s IP portfolio.
Added 1 hour ago
LO
Analyst (Justice and National Security)
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
Reporting to the Senior Manager, Justice and National Security, the analyst works within multidisciplinary teams and provides parliamentarians with authoritative, high-quality, impartial…
Added 1 hour ago
DF
Senior Operational Risk Analyst , Business Continuity & Operational Resilience
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
DUCA is looking for a Senior Operational Risk Analyst , Business Continuity & Operational Resilience to join our growing team!
Added 1 hour ago
MU
Budget & Financial Analyst
McMaster University
Hamilton, ON
- Contract
Bachelor’s degree in Finance, Accounting, Economics, or a relevant field of study.
Added 1 hour ago
AI
Senior Data Analyst
Apptoza Inc.
Mississauga, ON
- Contract
Essential Skills: We are seeking a detail-oriented and analytical Data Analyst to support our business decisions through meaningful insights derived from data.
Added 1 hour ago
Pricing Specialist
Superior Plus Propane Talent Acquisition
ON
…assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s…
Added 1 hour ago
AC
Business Analyst
Access Communications Cooperative Limited
Regina, SK
- Full-time
The Business Analyst supports organizational effectiveness, business performance, and strategic decision-making through business analysis, process improvement, financial modelling, and…
Added 1 hour ago
IS
Business Analyst
InSync Systems
Calgary, AB
- Contract
We are looking for a Business Analyst for a 12-month contract position, with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.
Added 1 hour ago
B
T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON · FCP
- Full-time
We are seeking a highly analytical and technically skilled Senior Data Analyst / Business Analyst to support enterprise finance and regulatory data initiatives. The successful candidate…
Added 1 hour ago
B
Cyber Controls Testing Analyst
BMO
Toronto, ON · YNG
- Full-time
Executes identified test programs for a variety of specializations to support effective testing & monitoring of controls within business groups and across the Bank.
Added 1 hour ago
B
Senior Analyst, Credit Risk Analytics, Stress Testing (12 Month Contract)
BMO
Toronto, ON · FCP
- Full-time
Supports the research and development of stress testing and scenario analysis methodologies and related strategies in support of the management of risks arising from changes in the market…
Added 1 hour ago
CA
Financial Analyst
Centurion Asset Management Inc.
Toronto, ON
- Full-time
Reporting to the Director of Finance, the Financial Analyst is responsible for performing corporate finance and accounting duties, including assisting with the preparation of internal and…
Added 1 hour ago
LC
Senior Financial Analyst, Associate Support
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting to the Manager, Finance, Associate Support, and the incumbent is responsible for providing accounting services for a set of stores. The main duties include completing the…

Accenture

Local Technical Support Analyst

Vancouver, BC, Canada

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49 · Full-time

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Job details

Pay: Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49
Job type: Full-time
Experience: 1- 2 Years of experience in a Customer Service-related role
Posting language: English
Posted: Nov 3, 2026

Original job description

Accenture’s Infrastructure Engineering (IE) practice is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

Work You Will Do:

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

Responsibilities:

The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support services to personnel situated in the CS&S Offices has following responsibilities :

Assist a specific New Joiner Team in supporting large New Joiner Orientation sessions (US/Canada combined) using chat support via teams/Outlook Shared Mailbox and remote support tools (Log Me in Rescue)
Develop and maintain proficiency in CIO standard tools, including (but not limited to) incident (Service Now) and asset tracking (FNMS) systems, and software and hardware upgrade methodologies.
Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements.
Work to minimize the impact of service disruption to customers and clients during outage situations.
Interact with customers and leadership in order to understand their needs and maintain business relationships.
Work to ensure that corporate workstation standards are maintained.
Work to ensure that standard Accenture asset management procedures are followed.
Interface with vendors and internal/external groups to support the workstation environment.
Create documentation outlining specific workstation management processes/procedures.
Participate in workstation-related projects/initiatives.
Standard work hours of 08:00 to 5:00 or 9:00 – 6:00 typically apply. However, a flexible working attitude is required when considering critical milestones within project delivery.
Office based. Travel to other locations is rare but may be required from time to time

Basic Qualifications:

2-4 Years demonstrated working knowledge of Microsoft Windows desktop operating systems.
2- 4 Years demonstrated working knowledge of Microsoft Office products.
2-4 Years demonstrated working knowledge of desktop and laptop hardware from multiple vendors HP, Dell, etc.
1- 2 Years of experience in a Customer Service-related role
Bachelors degree or college diploma in related field.

Preferred Qualifications

Microsoft Windows operating systems.
Microsoft Active Directory.
Asset Management techniques.
Basic knowledge of operating system software deployment tools, such as Microsoft SCCM.

Professional Skill Requirements

Excellent customer service skills.
Proven, excellent communications skills, both verbal and written.
Excellent problem solving and analytical skills.
Ability to remain calm and courteous in challenging situations.
Willingness to work overtime and varying hours as required.
Ability to multitask and balance workload in a fast paced contact center environment.
Ability to prioritize tasks and complete assignments in a timely manner.
Demonstrated ability to balance quality of work with task completion.
Ability and desire to build additional technical skills.
Demonstrated teamwork and collaboration in a professional setting

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

The analyst will provide workstation support services, including installations, maintenance, and decommissioning of hardware and software. They will also assist with new joiner orientation sessions and maintain accurate asset tracking using standard corporate tools.

Requirements

Candidates must have 2-4 years of experience with Windows operating systems, Microsoft Office, and desktop hardware. A bachelor's degree or college diploma in a related field is required, along with excellent customer service and communication skills.

Skills

Desktop support
Windows operating systems
Microsoft Office
Hardware troubleshooting
Customer service
Service Now
Asset management
Remote support tools
Log Me In Rescue
Problem solving
Analytical skills
Communication skills
Workstation installation
Telephony support
Documentation
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Windows
Microsoft Office
Hardware
Service Now
Asset Management
Log Me In Rescue
Workstation Infrastructure
Telephony
Incident Management
Customer Service
Technical Support
Microsoft SCCM
Active Directory
IT Transformation
Cloud Services
Data Center
Digital Workplace
Infrastructure Engineering
Troubleshooting
Documentation
Project Delivery
Collaboration
Analytical Skills
Communication
Multitasking
IT Support
Software Deployment
Hardware Upgrades
Corporate Standards

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