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C
IT Quality Engineer - AVP
Citi
Mississauga, ON
- Full-time
Citi is seeking an experienced IT Quality Engineer to lead quality assurance and test automation engineering for our Exchange Traded Derivatives (ETD) Clearing & Product Processor platforms.
Added 1 min ago
Bilingual Automotive Fixed Ops Specialist - Training and Implementation
PBS Systems
Calgary, AB
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Added 1 min ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
Lead the gathering, analysis, validation, and documentation of complex business, functional, non-functional, and technical requirements, ensuring they are clear, comprehensive, traceable,…
Added 1 min ago
JC
Quality Manager (12-16 month contract)
JANA Corporation
Aurora, ON · Greater Toronto (Aurora), Ontario
- Contract
Lead and facilitate QII meetings and improvement initiatives to drive a culture of continuous improvement.
Added 1 min ago
FH
Director, Clinical Operations (Community & Hospital)
Fraser Health
New Westminster, BC
- Full-time
Lead one of the province’s most dynamic clinical portfolios, overseeing the Emergency Program, and Diagnostic and Interventional Cardiac Programs at Royal Columbian Hospital while shaping…
Added 1 min ago
TU
Communications Specialist
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…other innovation groups relevant to the work of the ATM. They lead the planning, project management and reporting of communications strategies for the ATM (including consistent branding…
Added 1 min ago
PT
Electrician
Paladin Technologies
Quesnel, BC
- Full-time
Technical knowledge: constantly build your skill set and demonstrate your abilities.
Added 1 min ago
HI
Intermediate Data Analyst
HRbrain Inc.
Toronto, ON
- Full-time
…skills, effective communication, and the ability to translate technical findings into business-relevant…
Added 1 min ago
SC
Project Manager - Ecology
SLR Consulting
Smithers, BC
- Full-time
…to our clients through the integration of over 30 advisory, technical environmental, and engineering disciplines to help clients address some of their most complex challenges around…
Added 1 min ago
SC
Project Manager - Ecology
SLR Consulting
Nanaimo, BC
- Full-time
…to our clients through the integration of over 30 advisory, technical environmental, and engineering disciplines to help clients address some of their most complex challenges around…
Added 1 min ago
SC
Project Manager - Ecology
SLR Consulting
Prince George, BC
- Full-time
…to our clients through the integration of over 30 advisory, technical environmental, and engineering disciplines to help clients address some of their most complex challenges around…
Added 1 min ago
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Professional Engineering, Aircraft Integrator - Defense
Bombardier
Montreal, QC
- Full-time
Lead a team who will develop structure and system installation conceptual layouts for the complete Airframe on new and existing aircraft programs.
Added 1 min ago
SC
Cash Management Analyst
SPECTRAFORCE Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Job Title: Cash Management Operations Analyst
Added 1 min ago
SE
Supply Chain Manager
Sicame Energie
Brossard, QC
- Full-time
✅ Lead the Sales & Operations Planning (S&OP) process
Added 1 min ago
PS
Senior CNC Programmer (5 Axis)
Power Staffing Solutions
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
Lead technical reviews of customer designs to identify manufacturing challenges, cost drivers, and opportunities for improvement.
Added 1 min ago
B
Professional Engineering, Design - Defense
Bombardier
Montreal, QC
- Full-time
Interpret technical specifications necessary related to aerospace domain to develop solutions to meet the design requirements that will be entrusted to you.
Added 2 mins ago
AA
Payroll and benefits specialist
Accounting Advantage
Toronto, ON · Scarborough, ON
- $70,000 to $90,000 CAD / year
- Full-time
Lead system testing and configuration requests to continuously improve payroll operations and reporting workflows.
Added 2 mins ago
K
Vice President, Commercial & Product Management
Komatsu
Sudbury, ON
- Full-time
…commercial teams, distributors, product management, engineering, operations, supply chain, aftermarket, finance, and senior leadership to ensure the business has clear market strategies,…
Added 2 mins ago
SC
Project Manager - Ecology
SLR Consulting
Kelowna, BC
- Full-time
…to our clients through the integration of over 30 advisory, technical environmental, and engineering disciplines to help clients address some of their most complex challenges around…
Added 2 mins ago
TS
Justice Support Worker
The Salvation Army in Canada
Regina, SK
- Full-time
Serving as a Team Lead on-call, and under the direction of the Manager, will provide assistance to staff and report incidents and issues to the Manager.
Added 2 mins ago
SC
Project Manager - Ecology
SLR Consulting
Victoria, BC
- Full-time
…to our clients through the integration of over 30 advisory, technical environmental, and engineering disciplines to help clients address some of their most complex challenges around…
Added 2 mins ago
S
Databricks Partner Solutions Leader
Slalom
Calgary, AB
- Full-time
Our strategic vision is to be the first in our industry to lead with bringing more and delivering outcomes as we work to become the world’s most customer-obsessed and employee-empowered…
Added 2 mins ago
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Development Team Lead
AMA - Alberta Motor Association
AB · Edmonton, AB
- Full-time
Build solutions designed to last. Lead the development of reliable integration services that balance business requirements, technical constraints, usability, security, and long-term…
Added 2 mins ago
SC
Project Manager - Ecology
SLR Consulting
Vancouver, BC
- Full-time
…to our clients through the integration of over 30 advisory, technical environmental, and engineering disciplines to help clients address some of their most complex challenges around…
Added 16 mins ago
A-
Manager, Community Platform Operations
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
As Manager, Community Platform Operations, you’ll help build a safer, more trusted experience across AMA Marketplace and AMA Community. Reporting to the Director, Marketplace Exchange,…

Accenture

Local Technical Support Analyst

Vancouver, BC, Canada

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49 · Full-time

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Job details

Pay: Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49
Job type: Full-time
Experience: 1- 2 Years of experience in a Customer Service-related role
Posting language: English
Posted: Nov 3, 2026

Original job description

Accenture’s Infrastructure Engineering (IE) practice is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

Work You Will Do:

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

Responsibilities:

The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support services to personnel situated in the CS&S Offices has following responsibilities :

Assist a specific New Joiner Team in supporting large New Joiner Orientation sessions (US/Canada combined) using chat support via teams/Outlook Shared Mailbox and remote support tools (Log Me in Rescue)
Develop and maintain proficiency in CIO standard tools, including (but not limited to) incident (Service Now) and asset tracking (FNMS) systems, and software and hardware upgrade methodologies.
Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements.
Work to minimize the impact of service disruption to customers and clients during outage situations.
Interact with customers and leadership in order to understand their needs and maintain business relationships.
Work to ensure that corporate workstation standards are maintained.
Work to ensure that standard Accenture asset management procedures are followed.
Interface with vendors and internal/external groups to support the workstation environment.
Create documentation outlining specific workstation management processes/procedures.
Participate in workstation-related projects/initiatives.
Standard work hours of 08:00 to 5:00 or 9:00 – 6:00 typically apply. However, a flexible working attitude is required when considering critical milestones within project delivery.
Office based. Travel to other locations is rare but may be required from time to time

Basic Qualifications:

2-4 Years demonstrated working knowledge of Microsoft Windows desktop operating systems.
2- 4 Years demonstrated working knowledge of Microsoft Office products.
2-4 Years demonstrated working knowledge of desktop and laptop hardware from multiple vendors HP, Dell, etc.
1- 2 Years of experience in a Customer Service-related role
Bachelors degree or college diploma in related field.

Preferred Qualifications

Microsoft Windows operating systems.
Microsoft Active Directory.
Asset Management techniques.
Basic knowledge of operating system software deployment tools, such as Microsoft SCCM.

Professional Skill Requirements

Excellent customer service skills.
Proven, excellent communications skills, both verbal and written.
Excellent problem solving and analytical skills.
Ability to remain calm and courteous in challenging situations.
Willingness to work overtime and varying hours as required.
Ability to multitask and balance workload in a fast paced contact center environment.
Ability to prioritize tasks and complete assignments in a timely manner.
Demonstrated ability to balance quality of work with task completion.
Ability and desire to build additional technical skills.
Demonstrated teamwork and collaboration in a professional setting

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $24.45 to $48.49

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

The analyst will provide workstation support services, including installations, maintenance, and decommissioning of hardware and software. They will also assist with new joiner orientation sessions and maintain accurate asset tracking using standard corporate tools.

Requirements

Candidates must have 2-4 years of experience with Windows operating systems, Microsoft Office, and desktop hardware. A bachelor's degree or college diploma in a related field is required, along with excellent customer service and communication skills.

Skills

Desktop support
Windows operating systems
Microsoft Office
Hardware troubleshooting
Customer service
Service Now
Asset management
Remote support tools
Log Me In Rescue
Problem solving
Analytical skills
Communication skills
Workstation installation
Telephony support
Documentation
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Windows
Microsoft Office
Hardware
Service Now
Asset Management
Log Me In Rescue
Workstation Infrastructure
Telephony
Incident Management
Customer Service
Technical Support
Microsoft SCCM
Active Directory
IT Transformation
Cloud Services
Data Center
Digital Workplace
Infrastructure Engineering
Troubleshooting
Documentation
Project Delivery
Collaboration
Analytical Skills
Communication
Multitasking
IT Support
Software Deployment
Hardware Upgrades
Corporate Standards

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