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Added 5 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
Added 5 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
Added 5 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
Added 5 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
Added 20 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
Added 20 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
Added 20 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
Added 20 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
Added 50 mins ago
EA
Enterprise Business Development Representative - Bilingual (French & English)
Expertise AI
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Description The Enterprise Business Development Representative - Bilingual (French & English) is a full-time, on-site role based in the Greater Toronto Area, Canada. This role focuses…
Added 50 mins ago
S
Account Representative II (Events - Canada)
SME
Markham, ON
- Full-time
…tradeshows, events, media, sponsorship, and advertising. The Account Representative II will prospect new accounts and renew current accounts…
Added 1 hour ago
AC
Customer Service Representative
Aston Carter
Calgary, AB
- $20 CAD / hour
- Contract
Looking to kick-start your career with a company that offers real growth opportunities? We're hiring a Customer Service Representative to join a fast-paced logistics team supporting one of…
Added 2 hours ago
AI
Regional Lead Architect - Transportation, Western Canada
Architecture49 Inc.
Vancouver, BC
- Full-time
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Granby, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Nicolet, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 2 hours ago
BS
Bilingual Customer Service Representative
Bilingual Source
Mississauga, ON
- $57,000 to $63,000 CAD / year
- Full-time
Bilingual Customer Service Representative (French and English Required)
Added 3 hours ago
SE
Customer Service Representative & Office Administrator
SDR Electric, Plumbing & Heating Inc.
ON · North Augusta, ON
- Full-time
SDR Electric, Plumbing & Heating Inc. is hiring a Customer Service Representative & Office Administrator for a hybrid role based in North Augusta, Ontario, paying $20–$26 per hour based on…
Added 3 hours ago
GE
Contract Warehouse Associate - Brantford
Gerrie Electric Wholesale Ltd.
Brantford, ON
- Contract
As a Warehouse Representative, you will work as part of a team and act as the face of Gerrie Electric, ensuring that products are accurately picked, packed, shipped and received. You will…
Added 3 hours ago
S
Ultrasound Sonographer, General Procedures, Medical Imaging - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
Added 3 hours ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The role serves as the primary commercial representative for the assigned trade(s), building and maintaining strong relationships with principals, customers, industry partners, and internal…
Added 4 hours ago
HN
Sales Representative (Amazon & B2B) Neutraceutical Industry
Herbaland Naturals
Richmond, BC
- Full-time
We are looking for a results-driven Sales Representative with hands-on Amazon experience to grow Herbaland’s Amazon business while managing our B2B wholesale channel. This role will focus…
Added 4 hours ago
CC
Assistant Route Service Sales Representative - Temporary
Cintas Canada
Ottawa, ON
- Full-time
Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
Added 4 hours ago
NS
Mammography Technologist - Diagnostic Imaging
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all…
Added 5 hours ago
Senior Payroll Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations…
Added 5 hours ago
HE
Customer Service Specialist
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 5 hours ago
Operations Supervisor
David's Bridal
Winnipeg, MB
…and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as…

Accenture

SMB Renewals Specialist (Outbound Sales Representative)

St. Catharines, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Overall Work Experience: 3 years of work experience or 2 years of work experience if a graduate of Sales/Marketing Related Courses.
Working hours: 44 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

We're seeking motivated candidates who enjoy taking on new opportunities!

This role is located onsite at our St. Catharines office.

What sets us apart from other employers?

We offer a $20.43 per hour starting wage and a $2,000 sign-on bonus!

We offer full-time permanent positions with a comprehensive total rewards package!

Potential to earn sales bonus in addition to regular earnings.

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

Competitive hourly rate ($20.43 base to start)
Sign-on bonus of $2,000.
NOC Code: 62100 (Teer Category 2).
A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.
Potential to earn sales bonus in addition to regular earnings.
Shift premium for hours worked after 9:00pm, 7 days a week.
Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
Full-time positions scheduled between 35 and 44 hours per week.
Flexibility to select your assigned schedule every month based on your performance.
Annual salary increases based on performance.
Recognition for individual contributions.
Spacious workstations with updated technology platforms and equipment.
Supportive environment for individual success and self-development through online courses.
Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.
Extensive post-training coaching and support.
A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.
Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.

About the Role

We’re looking for a customer-focused, results-driven SMB Renewals Specialist to support our small and medium-sized business customers. In this role, you’ll manage subscription renewals, respond to customer inquiries, assist with onboarding, and build relationships that support customer retention.

You’ll be responsible for meeting or exceeding quarterly renewal revenue and retention targets while delivering timely, high-quality customer service. The ideal candidate is organized, comfortable managing multiple accounts, and experienced using AI tools to improve productivity and customer interactions.

Key Responsibilities

Own the renewal process for a portfolio of SMB accounts, from initial outreach through renewal completion.
Meet or exceed quarterly renewal revenue and customer retention targets.
Maintain consistent communication with customers regarding subscription questions, renewal timelines, pricing, and account needs.
Respond to customer emails promptly and professionally, following established service-level agreements (SLAs).
Proactively engage customers ahead of subscription expiration to reinforce value, address concerns, and secure timely renewals.
Identify accounts at risk of cancellation or downsizing and collaborate with internal teams to resolve concerns.
Prepare renewal quotes and coordinate pricing, contract discussions, and approvals within established guidelines.
Assist with onboarding new customers to ensure a smooth and positive experience.
Use approved AI tools to support customer communications, summarize account information, and streamline daily workflows.
Review AI-generated content for accuracy and relevance while following company requirements for handling customer information.
Maintain accurate customer records, renewal opportunities, and forecasts in the CRM.
Identify trends and insights from customer feedback and share recommendations with internal teams.
Collaborate closely with internal teams and clients to stay aligned on best practices.
Provide daily feedback on customer needs, recurring issues, and workflow opportunities to support continuous improvement.

Basic Qualifications

Overall Work Experience: 3 years of work experience or 2 years of work experience if a graduate of Sales/Marketing Related Courses.
High School Diploma or equivalent.
Minimum of six months of hands-on experience working with AI tools or platforms.
Experience in a customer-facing role, such as customer support, account management, renewals, customer success, or sales.
Comfort using CRM systems and other business tools to manage customer interactions and track progress.

Professional Skills

Strong attention to detail and the ability to follow defined workflows and SLAs.
Excellent written and verbal communication skills.
Sound judgment to resolve issues with minimal escalation while recognizing when escalation is necessary.
Ability to multitask, prioritize effectively, and work independently.
Results-driven mindset with a focus on speed, quality, customer satisfaction, and quarterly target achievement.
Ability to communicate product value, address objections, and guide customers toward renewal decisions.
Confidence using AI tools and reviewing their output thoughtfully.

Preferred Qualifications

Sales experience or a sales-oriented mindset.
Experience managing SMB accounts or a high volume of customer interactions.
Experience working with subscription-based products or services.
A track record of meeting revenue, retention, or customer service targets.

What Success Looks Like

You consistently achieve quarterly renewal and retention targets, respond to customers within established SLAs, maintain accurate account records and forecasts, and use customer feedback and AI tools to improve the customer experience.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $20.43 to $20.43

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Manage the renewal process for a portfolio of SMB accounts, including outreach, contract discussions, and securing timely renewals. Meet or exceed quarterly revenue and retention targets while providing high-quality customer service and support.

Requirements

Requires a high school diploma and at least 2-3 years of relevant work experience in sales or customer-facing roles. Candidates must have experience with CRM systems and at least six months of hands-on experience using AI tools.

Skills

Sales
Customer service
Account management
Subscription renewals
CRM
AI tools
Communication
Problem solving
Multitasking
Attention to detail
Retention
Onboarding
Data analysis
Negotiation
Workflow management

Benefits

Health and wellness benefits
Parental leave
Paid personal time off
Retirement plan options
Sign-on bonus
Sales bonus
Shift premium
Language premium
Paid training

Visa sponsorship

Not detected in the job text

Keywords

SMB
Renewals
Outbound Sales
Subscription
CRM
AI Tools
Customer Retention
Account Management
SLA
Revenue Targets
Onboarding
Customer Support
Professional Development
Bilingual
Data Entry
Forecasting
Contract Management
Productivity
Client Relations
Performance Metrics

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