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Added 10 mins ago
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Technical Trainer I
Nabors
AB · AB, Canada
- Full-time
The Technical Trainer is the Company's Training Representative who is responsible for training rig crews and onsite personnel safely and efficiently to meet the Company and Customer’s…
Added 40 mins ago
BC
Customer Service Representative - Mississauga Office
Bestax Chartered Accountants
Mississauga, ON
- Full-time
You will also support clients interested in establishing businesses in Dubai and other jurisdictions by coordinating with our Dubai operations team.
Added 55 mins ago
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Route Service Representative - UniFirst Canada
UniFirst
Regina, SK
- Full-time
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Added 1 hour ago
People Business Partner
Jack Morton Worldwide
Oakville, ON
We're looking for a People Business Partner to join us in Oakville, ON and support our North America operations as part of a global People team spanning seven countries. This isn't a…
Added 1 hour ago
Financial Service Representative
Money Mart
Kelowna, BC
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 1 hour ago
LH
Assistant Front Office Manager - FT - Chelsea Hotel - Toronto
Langham Hospitality Group
Canada
- Full-time
…recruitment process, please advise your Talent Acquisition…
Added 1 hour ago
S
Social Worker I, MSW, Neonatal Intensive Care Unit (NICU) and MotherBaby Care (MBC) - BC Women’s Hospital + Health Centre
Sanya’k̓ula
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- Part-time
…academic environment with a philosophy of evidence-based practice, support for patient-centred research and quality improvement and opportunities for innovation and excellence in clinical…
Added 1 hour ago
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Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
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Vancouver, BC
- Full-time
Added 1 hour ago
RS
Operations Management Trainee
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Kitchener, ON
- Full-time
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee…
Added 2 hours ago
K
Customer Service Representative
Komatsu
Sudbury, ON · Lively, ON
- Full-time
Customer Service Representative 10/30/26 Lively, Ontario, CAN, P3Y 1L6 37238 Onsite Position
Added 2 hours ago
HB
Sales Associate - BOSS Cross Iron Mills
HUGO BOSS
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Assist in the implementation of Health & Safety policy and operational procedures utilizing training and guidance provided to support store management within this area.
Added 2 hours ago
HB
Part Time Seasonal Associate - BOSS Cross Iron Mills
HUGO BOSS
Rocky View No 44, AB · Rocky View County, AB
- Part-time
Assist in the implementation of Health & Safety policy and operational procedures utilizing training and guidance provided to support store management within this area.
Added 2 hours ago
XT
Customer Service Representative - Transportation
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are…
Added 2 hours ago
M
Cybersecurity Architect
Manulife
Toronto, ON
- Full-time
…other architects, engineers, technical SMEs, and operational support staff both within IT and other business units to provide and maintain solutions that meet business and technical…
Added 3 hours ago
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Sleeman Material Handler
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Calgary, AB
- Full-time
Provide technical and maintenance support for different aspects related to the automated packing system during the core shift hour of production
Added 3 hours ago
Starbucks Barista
Canad Inns
Winnipeg, MB
Work collaboratively with team members to ensure efficient store operations during busy and peak periods.
Added 3 hours ago
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Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- Part-time
…Process, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand…
Added 3 hours ago
Maintenance Technician Associate
Opta Group
Regina, SK
Support facility operations during scheduled shutdowns, maintenance projects, or special events as required.
Added 3 hours ago
TU
Administrative Coordinator
The University of British Columbia
Williams Lake, BC
- $4,756.11 to $5,802.73 CAD / month
- Part-time
Coordinates day-to-day administrative operations across the AFRF, establishes administrative work priorities and resolves issues across financial, HR, facilities and program support…
Added 4 hours ago
TS
Shelter Worker - Casual
The Salvation Army in Canada
Campbell River, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 4 hours ago
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Inside Sales Representative (PLT)
Scotia Tire & Alignment Services Limited
Mississauga, ON
- Full-time
…network, is seeking a motivated, sales-driven Inside Sales Representative – Passenger & Light Truck (PLT) to join our team in…
Added 5 hours ago
ML
Production Worker
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Winnipeg, MB
- Part-time
…plays an active role in helping all of us achieve our goals. We support one another to grow professionally, to learn new skills, and to take on challenging…
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Medical Imaging Nurse/Registered Nurse (RN), MI ACU - BC Children’s Hospital
Provincial Health Services Authority
Vancouver, BC
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Provide emotional support and prepares patients for procedures prior to their visit to the department of MI, and for their follow up care afterwards.
Added 6 hours ago
BW
Social Worker I, MSW, Neonatal Intensive Care Unit (NICU) and MotherBaby Care (MBC) - BC Women’s Hospital + Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Part-time
…academic environment with a philosophy of evidence-based practice, support for patient-centred research and quality improvement and opportunities for innovation and excellence in clinical…
Added 6 hours ago
Air Attack Officer
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Winnipeg, MB
Reporting to the Fire Operations Manager-Aviation, the Air Attack Officer (AAO) directs and coordinates aerial wildfire suppression operations for the Manitoba Wildfire Service. The…

Accenture

SMB Renewals Specialist (Outbound Sales Representative)

St. Catharines, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Overall Work Experience: 3 years of work experience or 2 years of work experience if a graduate of Sales/Marketing Related Courses.
Working hours: 44 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

We're seeking motivated candidates who enjoy taking on new opportunities!

This role is located onsite at our St. Catharines office.

What sets us apart from other employers?

We offer a $20.43 per hour starting wage and a $2,000 sign-on bonus!

We offer full-time permanent positions with a comprehensive total rewards package!

Potential to earn sales bonus in addition to regular earnings.

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

Competitive hourly rate ($20.43 base to start)
Sign-on bonus of $2,000.
NOC Code: 62100 (Teer Category 2).
A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.
Potential to earn sales bonus in addition to regular earnings.
Shift premium for hours worked after 9:00pm, 7 days a week.
Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
Full-time positions scheduled between 35 and 44 hours per week.
Flexibility to select your assigned schedule every month based on your performance.
Annual salary increases based on performance.
Recognition for individual contributions.
Spacious workstations with updated technology platforms and equipment.
Supportive environment for individual success and self-development through online courses.
Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.
Extensive post-training coaching and support.
A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.
Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.

About the Role

We’re looking for a customer-focused, results-driven SMB Renewals Specialist to support our small and medium-sized business customers. In this role, you’ll manage subscription renewals, respond to customer inquiries, assist with onboarding, and build relationships that support customer retention.

You’ll be responsible for meeting or exceeding quarterly renewal revenue and retention targets while delivering timely, high-quality customer service. The ideal candidate is organized, comfortable managing multiple accounts, and experienced using AI tools to improve productivity and customer interactions.

Key Responsibilities

Own the renewal process for a portfolio of SMB accounts, from initial outreach through renewal completion.
Meet or exceed quarterly renewal revenue and customer retention targets.
Maintain consistent communication with customers regarding subscription questions, renewal timelines, pricing, and account needs.
Respond to customer emails promptly and professionally, following established service-level agreements (SLAs).
Proactively engage customers ahead of subscription expiration to reinforce value, address concerns, and secure timely renewals.
Identify accounts at risk of cancellation or downsizing and collaborate with internal teams to resolve concerns.
Prepare renewal quotes and coordinate pricing, contract discussions, and approvals within established guidelines.
Assist with onboarding new customers to ensure a smooth and positive experience.
Use approved AI tools to support customer communications, summarize account information, and streamline daily workflows.
Review AI-generated content for accuracy and relevance while following company requirements for handling customer information.
Maintain accurate customer records, renewal opportunities, and forecasts in the CRM.
Identify trends and insights from customer feedback and share recommendations with internal teams.
Collaborate closely with internal teams and clients to stay aligned on best practices.
Provide daily feedback on customer needs, recurring issues, and workflow opportunities to support continuous improvement.

Basic Qualifications

Overall Work Experience: 3 years of work experience or 2 years of work experience if a graduate of Sales/Marketing Related Courses.
High School Diploma or equivalent.
Minimum of six months of hands-on experience working with AI tools or platforms.
Experience in a customer-facing role, such as customer support, account management, renewals, customer success, or sales.
Comfort using CRM systems and other business tools to manage customer interactions and track progress.

Professional Skills

Strong attention to detail and the ability to follow defined workflows and SLAs.
Excellent written and verbal communication skills.
Sound judgment to resolve issues with minimal escalation while recognizing when escalation is necessary.
Ability to multitask, prioritize effectively, and work independently.
Results-driven mindset with a focus on speed, quality, customer satisfaction, and quarterly target achievement.
Ability to communicate product value, address objections, and guide customers toward renewal decisions.
Confidence using AI tools and reviewing their output thoughtfully.

Preferred Qualifications

Sales experience or a sales-oriented mindset.
Experience managing SMB accounts or a high volume of customer interactions.
Experience working with subscription-based products or services.
A track record of meeting revenue, retention, or customer service targets.

What Success Looks Like

You consistently achieve quarterly renewal and retention targets, respond to customers within established SLAs, maintain accurate account records and forecasts, and use customer feedback and AI tools to improve the customer experience.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $20.43 to $20.43

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Manage the renewal process for a portfolio of SMB accounts, including outreach, contract discussions, and securing timely renewals. Meet or exceed quarterly revenue and retention targets while providing high-quality customer service and support.

Requirements

Requires a high school diploma and at least 2-3 years of relevant work experience in sales or customer-facing roles. Candidates must have experience with CRM systems and at least six months of hands-on experience using AI tools.

Skills

Sales
Customer service
Account management
Subscription renewals
CRM
AI tools
Communication
Problem solving
Multitasking
Attention to detail
Retention
Onboarding
Data analysis
Negotiation
Workflow management

Benefits

Health and wellness benefits
Parental leave
Paid personal time off
Retirement plan options
Sign-on bonus
Sales bonus
Shift premium
Language premium
Paid training

Visa sponsorship

Not detected in the job text

Keywords

SMB
Renewals
Outbound Sales
Subscription
CRM
AI Tools
Customer Retention
Account Management
SLA
Revenue Targets
Onboarding
Customer Support
Professional Development
Bilingual
Data Entry
Forecasting
Contract Management
Productivity
Client Relations
Performance Metrics

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