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Added 5 mins ago
Application Technical Architect
Capgemini
Vancouver, BC
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 5 mins ago
B
Software Development Manager
Benevity
Remote, Canada
- Full-time
- Remote
…We're looking for a talented Software Development Manager to lead multiple engineering teams in a fast-paced, collaborative, diverse and inclusive environment. The ideal candidate has a…
Added 5 mins ago
B
Software Development Manager
Benevity
Remote, Canada
- $137,800 to $179,080 CAD / year
- Full-time
- Remote
…We're looking for a talented Software Development Manager to lead multiple engineering teams in a fast-paced, collaborative, diverse and inclusive environment. The ideal candidate has a…
Added 5 mins ago
A
Enterprise Account Executive
Airbyte
Remote, Canada
- $290,000 to $350,000 CAD / year
- Full-time
- Remote
…territory. You will primarily engage with CTO, CIO, data, and engineering organizations, working with stakeholders ranging from data engineers and architects to senior business and…
Added 5 mins ago
P
Technical Customer Support Advocate
Procurify
Remote, Canada
- Full-time
- Remote
…and live chat. While most interactions are written, you will lead occasional video calls to troubleshoot high-priority issues and provide an expert, effortless user…
Added 18 mins ago
M
Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
Turn partners into a lead engine. You'll build real relationships with our partner network. You'll run quarterly partner funnel reviews, comparing our pipeline with our partners' to find…
Added 18 mins ago
G
Supervisor, Mine Operations
Glencore
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- $123,000 to $152,000 CAD / year
- Full-time
Lead and empower employees in achieving operating targets and improve employee work performance and efficiency through mentorship, feedback and achieving safe operating targets
Added 18 mins ago
AC
Junior Buyer
Aston Carter
Burnaby, BC
- $21 to $24 CAD / hour
- Contract
Update and maintain general procurement data, such as vendor, MOQ, prices, and lead times in the ERP system.
Added 18 mins ago
GL
Senior Manager, R&D Capabilities and Excellence
Gay Lea Foods
Hamilton, ON
- Contract
Lead, mentor, and develop scientists, researchers, and technicians.
Added 18 mins ago
SS
Product Market Leader - Aerospace and Defence
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Markham, ON
- Full-time
- Lead the commercial strategy for the Aerospace & Defence segment, including target customers, OEMs, Tier suppliers, platforms, applications, and specification pathways.
Added 20 mins ago
Sr. GTM Automation Specialist
Dayforce
Canada
Added 20 mins ago
M
Sr. Software Developer
McKesson
Mississauga, ON
- Full-time
● Lead technical design discussions and help define software architecture, engineering standards, and reusable development patterns.
Added 20 mins ago
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
…modernize how Finance works. This individual contributor role will lead the continued implementation, optimization, and evolution of Workday ERP Finance and Workday Adaptive Planning, while…
Added 32 mins ago
F
Android Developer
FORM
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
…release of FORM's Android app. Reporting to the Mobile Team Lead, you'll contribute across the entire development lifecycle - from shaping requirements and UI decisions to building,…
Added 35 mins ago
Senior Solutions Architect
Scotiabank
Toronto, ON
Architectural Leadership: Lead cross-functional architectural discussions, driving strategic decisions and solutions across multiple teams and initiatives.
Added 35 mins ago
Development Engineering Manager
BWXT
Ottawa, ON
To provide technical oversight and manage a team in the BWXT Medical, Engineering & Development department. Leads team to improve current manufacturing processes and solutions as well as…
Added 35 mins ago
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Salesforce AI & Data Cloud Solutions Engineer
AGF Management
Toronto, ON
- Full-time
Assess data quality and technical debt and lead practical improvements to legacy data structures and integrations.
Added 50 mins ago
Lead, Technical Services
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Toronto, ON
Lead high-visibility customer escalations and incidents, coordinating Engineering, Product, Support Operations, and other stakeholders
Added 50 mins ago
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Principal AI Solutions Architect, Customer Success
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AB · Toronto, ON · ON · Quebec, QC
- Full-time
Lead strategically important customer initiatives, owning technical architecture and end-to-end delivery of complex IVR, routing, conversational AI, generative AI, and agentic virtual agent…
Added 50 mins ago
Product Operations Manager
Brex
Vancouver, BC
…precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you…
Added 1 hour ago
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Project Engineer (Water & Wastewater)
Veolia Environnement SA
Oakville, ON
- Full-time
functional engineering team and will also lead a project support team through delegation, coordination
Added 1 hour ago
TH
LEAD SOFTWARE DEVELOPER
The Home Depot
Canada
- Full-time
The Lead Software Developer is responsible for the full scope of activities required within the software development life cycle, including over seeing the oversight and successful delivery…
Added 1 hour ago
M(
Director of Platform Engineering
MaintainX (An Autodesk Company)
Remote, Canada
- $173,000 to $254,000 CAD / year
- Full-time
- Remote
We're looking for an Engineering Director to lead MaintainX's Platform division. Platform owns the seven foundational teams every product engineer builds on: AI Builder, DevOps, Compliance,…
Added 1 hour ago
Senior Software Dev Engineer, EC2 Hyperplane
Amazon
Vancouver, BC
- Experience as a mentor, tech lead or leading an engineering team
Added 1 hour ago
OT
Lead Cloud Applications Administrator
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…OpenText offers you both vertical and horizontal growth in engineering, IT, and…

Accenture

Technical Support Lead

Toronto, ON, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $69,450 to $119,450 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $69,450 to $119,450
Job type: Full-time
Apply by: Oct 11, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 7, 2026

Original job description

ARE YOU READY to step up and take your technology expertise to the next level?

There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.

Cloud First - Software Engineering is a high performing team to join! We focus on client adoption of disruptive technologies, technology architecture and providing specialized skills related to integration, custom software engineering, testing, application modernization, agile and more. We help our clients with the most complex projects including working in open web platforms, DevOps platforms as well as intelligent Computing and Architecture enhancement.

WORK YOU WILL DO:

Team Leadership & Program Operations

Lead and mentor a team of XR technicians, device specialists, and operational support resources.
Drive daily warehouse operations, inventory management, asset tracking, and device distribution activities.
Establish operational standards, KPIs, and best practices for efficient device handling and support.
Coordinate cross-functional activities between client stakeholders, engineering teams, logistics partners, and support personnel.
Ensure compliance with inventory controls, asset management processes, and security requirements.

XR Device Technical Support

Serve as the technical escalation point for XR hardware and platform-related issues.
Perform and oversee:
- Device flashing and firmware updates
- Device configuration and provisioning
- Device reset and recovery procedures
- Hardware and software troubleshooting
- Root cause analysis and issue resolution
Develop technical documentation, troubleshooting guides, and support playbooks.
Drive continuous improvement initiatives to reduce device failure rates and improve service levels.

Client Engagement & Process Transformation

Work directly with client engineering and operations teams to define, improve, and optimize support processes.
Identify opportunities to automate repetitive troubleshooting and operational activities.
Lead workshops and discussions with stakeholders to gather requirements and translate business needs into technical solutions.
Design scalable support models for device deployment, testing, logistics, and lifecycle management.

Automation & Application Development

Design, develop, and maintain internal applications and automation tools that improve operational efficiency.
Build automated workflows for:
- Device diagnostics
- Inventory management
- Issue tracking
- Reporting and analytics
- Process orchestration
Leverage AI capabilities and Large Language Models (LLMs) to enhance troubleshooting, knowledge management, and operational insights.
Create dashboards and reporting solutions to provide visibility into device health, inventory, operational performance, and support trends.

Platform & Tool Expertise

Act as the organization's XR platform expert and trusted advisor.
Utilize and administer tools including:
- Google Workspace
- Google AppScript
- Buganizer
- Google AI tools and LLM platforms (Gemini, Jetski, and related technologies)
Collaborate with engineering teams to evaluate emerging XR technologies and operational improvements.

Required Qualifications

5+ years of overall experience in technical operations, hardware support, IT engineering, or related disciplines.
Proven experience leading technical support or operational teams.
Deep expertise in XR platforms, devices, and ecosystem technologies.
Experience with:
- XR device provisioning and management
- Device flashing and firmware deployment
- Device troubleshooting and root cause analysis
- Warehouse operations and hardware asset management
3-5 years of hands-on experience with Google AppScript development.
Experience supporting prototype, pre-production, or emerging technology hardware programs.
Experience with AI-assisted workflow automation and Large Language Models.
Knowledge of Gemini, Jetski, Google AI Studio, and related Google AI technologies.
Experience integrating APIs, databases, and cloud-based automation solutions.
Strong knowledge of Google Workspace administration and automation.
Experience working with Buganizer or similar engineering issue-tracking platforms.
Experience developing applications, scripts, and workflow automation solutions.
Ability to communicate effectively with both technical and executive stakeholders.
Bachelor Degree or College Diploma required

Key Competencies

XR Platform Expertise
Prompt Engineering
Automation Engineering
AI & LLM Integration
Application Development

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $69,450 to $119,450

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead and mentor a team of XR technicians while overseeing daily warehouse operations, inventory management, and device distribution. Serve as the technical escalation point for XR hardware issues and develop automated workflows to improve operational efficiency.

Requirements

Requires at least 5 years of experience in technical operations or hardware support with proven leadership capabilities. Candidates must possess deep expertise in XR platforms, Google AppScript development, and AI-assisted automation tools.

Skills

Team Leadership
XR Hardware Support
Device Provisioning
Firmware Updates
Hardware Troubleshooting
Google AppScript
Automation Engineering
AI Integration
Large Language Models
Inventory Management
Asset Tracking
Technical Documentation
Process Optimization
Google Workspace Administration
Buganizer
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
XR
Hardware
Accenture
DevOps
Automation
Google Workspace
AppScript
Buganizer
Gemini
Jetski
AI
LLM
Inventory Management
Asset Tracking
Firmware
Troubleshooting
Root Cause Analysis
Process Transformation
Data Analytics
Dashboarding
Lifecycle Management
Warehouse Operations
Technical Operations
IT Engineering
API Integration
Cloud-based Automation
Stakeholder Management
Operational Standards
KPIs

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