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Added 23 mins ago
TD
Sales Manager
Target Digital Canada
Vancouver, BC
- Full-time
Collaborate with marketing and creative teams to support lead generation and client engagement initiatives
Added 23 mins ago
BC
Consultant, Internship, Canada
Boston Consulting Group (BCG)
Montreal, QC
- Volunteer
…their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling…
Added 23 mins ago
BC
Consultant, Internship, Canada
Boston Consulting Group (BCG)
Toronto, ON
- Volunteer
…their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling…
Added 23 mins ago
BC
Consultant, Internship, Canada
Boston Consulting Group (BCG)
Calgary, AB
- Volunteer
…their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling…
Added 53 mins ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…problems that do not yet have an obvious playbook. You will lead an internal team and external agency partners while working closely with performance marketing/UA, product, brand, and…
Added 55 mins ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
Lead and develop a direct relationship with the client to become a strategic partner with an in-depth understanding of their business.
Added 55 mins ago
AG
Sr. Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The Senior Director, Connections Planning is an opportunity to oversee media strategy across a portfolio of leading brands on a tier 1 account, as well as leading and inspiring a team of…
Added 55 mins ago
AG
Head of Client Services & Toronto Office
Adelphi Group
Toronto, ON
- Full-time
…national and international clients. We're looking for a Head of Client Services & Head of Office to lead our Toronto business, combining operational ownership and office leadership with…
Added 55 mins ago
AG
Account Director, Business Leadership - Automotive
Adelphi Group
Toronto, ON
- Full-time
Serving as the lead of the account team within the agency for client(s) with responsibility for developing and managing client business.
Added 55 mins ago
AG
Senior Manager, Integrated Media
Adelphi Group
Toronto, ON
- Full-time
…diverse network of creators and key opinion leaders (KOLs); lead end-to-end influencer strategy - from brand-safety vetting and contract negotiations to collaborative co-creation - ensuring…
Added 55 mins ago
AG
Sr Campaign Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
Escalate issues to senior operations lead(s) in a timely manner.
Added 55 mins ago
AG
Associate Director, Digital
Adelphi Group
Toronto, ON
- Full-time
This is a senior-level digital strategy role at Touché that combines client management, team leadership, and strategic marketing optimization. The ideal candidate is a digital media expert…
Added 55 mins ago
UO
Associate Director, Health Services
University of Waterloo
Waterloo, ON · Health Services
- Full-time
…Operations for administrative alignment, the ADHS acts as the lead strategic collaborator in implementing clinical vision and strategy. By applying practitioner-level insights, the ADHS…
Added 55 mins ago
AG
Manager, Media Relations
Adelphi Group
Toronto, ON
- Full-time
…brave ideas, and are ready to serve as a trusted day-to-day client lead and mentor, we want to hear from…
Added 55 mins ago
AG
Account Director, Integrated Media Strategy
Adelphi Group
Toronto, ON
- Full-time
…for driving integrated media strategies, providing high-level client counsel, and managing major client accounts. In this role, you will lead cross-functional teams to shape cultural…
Added 55 mins ago
AG
Account Director, Earned Media Strategy
Adelphi Group
Toronto, ON
- Full-time
…communications leader responsible for driving integrated media strategy, providing high-level client counsel, and managing major client accounts. In this role, you will lead…
Added 55 mins ago
AG
Account Director, Client Experience
Adelphi Group
Toronto, ON
- Full-time
You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact,…
Added 55 mins ago
AG
Senior Campaign Manager, Programmatic
Adelphi Group
Vancouver, BC
- Full-time
Escalate issues to senior operations lead(s) in a timely manner.
Added 55 mins ago
AG
Senior Art Director
Adelphi Group
Toronto, ON
- Full-time
…a feeling no one had words for, the storyboard that makes a client lean forward, the prototype that feels inevitable. As a Senior Art Director at Critical Mass, you develop the concept and…
Added 55 mins ago
AG
Senior Campaign Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
Escalate issues to senior operations lead(s) in a timely manner.
Added 55 mins ago
AG
Associate Director, Programmatic
Adelphi Group
Toronto, ON
- Full-time
…approach, and campaign architecture and will serve as a key lead in the expansion of relationships with our agency…
Added 55 mins ago
AG
Business Analyst
Adelphi Group
Toronto, ON
- Full-time
…offering. We work to connect the media we plan and execute with our client’s business outcomes. Establishing that relationship requires data-focused capabilities across 3…
Added 55 mins ago
AG
Customer Success Manager, Growth
Adelphi Group
Toronto, ON
- Full-time
Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.
Added 55 mins ago
AG
Associate Director, Search
Adelphi Group
Toronto, ON
- Full-time
…role includes the development of strong teams and successful client relationships. This individual will serve as a team lead for the execution of world-class search and ecommerce…
Added 55 mins ago
AG
Director, Performance
Adelphi Group
Toronto, ON
- Full-time
…role includes the development of strong teams and successful client relationships. This individual will serve as a thought leader for the execution of world-class digital…

Accenture

Technical Support Lead

Toronto, ON, Canada

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $69,450 to $119,450 · Full-time

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Job details

Pay: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $69,450 to $119,450
Job type: Full-time
Apply by: Oct 11, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 7, 2026

Original job description

ARE YOU READY to step up and take your technology expertise to the next level?

There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.

Cloud First - Software Engineering is a high performing team to join! We focus on client adoption of disruptive technologies, technology architecture and providing specialized skills related to integration, custom software engineering, testing, application modernization, agile and more. We help our clients with the most complex projects including working in open web platforms, DevOps platforms as well as intelligent Computing and Architecture enhancement.

WORK YOU WILL DO:

Team Leadership & Program Operations

Lead and mentor a team of XR technicians, device specialists, and operational support resources.
Drive daily warehouse operations, inventory management, asset tracking, and device distribution activities.
Establish operational standards, KPIs, and best practices for efficient device handling and support.
Coordinate cross-functional activities between client stakeholders, engineering teams, logistics partners, and support personnel.
Ensure compliance with inventory controls, asset management processes, and security requirements.

XR Device Technical Support

Serve as the technical escalation point for XR hardware and platform-related issues.
Perform and oversee:
- Device flashing and firmware updates
- Device configuration and provisioning
- Device reset and recovery procedures
- Hardware and software troubleshooting
- Root cause analysis and issue resolution
Develop technical documentation, troubleshooting guides, and support playbooks.
Drive continuous improvement initiatives to reduce device failure rates and improve service levels.

Client Engagement & Process Transformation

Work directly with client engineering and operations teams to define, improve, and optimize support processes.
Identify opportunities to automate repetitive troubleshooting and operational activities.
Lead workshops and discussions with stakeholders to gather requirements and translate business needs into technical solutions.
Design scalable support models for device deployment, testing, logistics, and lifecycle management.

Automation & Application Development

Design, develop, and maintain internal applications and automation tools that improve operational efficiency.
Build automated workflows for:
- Device diagnostics
- Inventory management
- Issue tracking
- Reporting and analytics
- Process orchestration
Leverage AI capabilities and Large Language Models (LLMs) to enhance troubleshooting, knowledge management, and operational insights.
Create dashboards and reporting solutions to provide visibility into device health, inventory, operational performance, and support trends.

Platform & Tool Expertise

Act as the organization's XR platform expert and trusted advisor.
Utilize and administer tools including:
- Google Workspace
- Google AppScript
- Buganizer
- Google AI tools and LLM platforms (Gemini, Jetski, and related technologies)
Collaborate with engineering teams to evaluate emerging XR technologies and operational improvements.

Required Qualifications

5+ years of overall experience in technical operations, hardware support, IT engineering, or related disciplines.
Proven experience leading technical support or operational teams.
Deep expertise in XR platforms, devices, and ecosystem technologies.
Experience with:
- XR device provisioning and management
- Device flashing and firmware deployment
- Device troubleshooting and root cause analysis
- Warehouse operations and hardware asset management
3-5 years of hands-on experience with Google AppScript development.
Experience supporting prototype, pre-production, or emerging technology hardware programs.
Experience with AI-assisted workflow automation and Large Language Models.
Knowledge of Gemini, Jetski, Google AI Studio, and related Google AI technologies.
Experience integrating APIs, databases, and cloud-based automation solutions.
Strong knowledge of Google Workspace administration and automation.
Experience working with Buganizer or similar engineering issue-tracking platforms.
Experience developing applications, scripts, and workflow automation solutions.
Ability to communicate effectively with both technical and executive stakeholders.
Bachelor Degree or College Diploma required

Key Competencies

XR Platform Expertise
Prompt Engineering
Automation Engineering
AI & LLM Integration
Application Development

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $69,450 to $119,450

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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More about this job

Responsibilities

Lead and mentor a team of XR technicians while overseeing daily warehouse operations, inventory management, and device distribution. Serve as the technical escalation point for XR hardware issues and develop automated workflows to improve operational efficiency.

Requirements

Requires at least 5 years of experience in technical operations or hardware support with proven leadership capabilities. Candidates must possess deep expertise in XR platforms, Google AppScript development, and AI-assisted automation tools.

Skills

Team Leadership
XR Hardware Support
Device Provisioning
Firmware Updates
Hardware Troubleshooting
Google AppScript
Automation Engineering
AI Integration
Large Language Models
Inventory Management
Asset Tracking
Technical Documentation
Process Optimization
Google Workspace Administration
Buganizer
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
XR
Hardware
Accenture
DevOps
Automation
Google Workspace
AppScript
Buganizer
Gemini
Jetski
AI
LLM
Inventory Management
Asset Tracking
Firmware
Troubleshooting
Root Cause Analysis
Process Transformation
Data Analytics
Dashboarding
Lifecycle Management
Warehouse Operations
Technical Operations
IT Engineering
API Integration
Cloud-based Automation
Stakeholder Management
Operational Standards
KPIs

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