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Added 11 mins ago
Director of Care LPN - Temp(FT)
Optima Living
Sherwood Park, AB
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 11 mins ago
CH
Full Time Temp Evening RPN -Rosepark Retirement
Claridge Homes
Ottawa, ON
- Full-time
More than just Senior Living. It's a new life.
Added 11 mins ago
LC
Sr. Analyst, Strategy & Business Development
Loblaw Companies Limited
Brampton, ON
- Full-time
We are looking for a Senior Analyst with a strong background in strategy and exceptional analytical, problem-solving as well as strong communication skills. The ideal candidate further has…
Added 11 mins ago
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Sr. Manager, Media Strategy - 12 Month Contract
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Montreal, QC
- Full-time
The Senior Manager, Media Strategy – Maxi Business serves as the primary strategic media partner for Maxi and key Quebec-based business stakeholders. This role is responsible for developing…
Added 11 mins ago
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ELYSIS – Directeur(trice), Ressources humaines et Communications / Director, Human Resources & Communications
Rio Tinto
Montreal, QC
- Full-time
Added 11 mins ago
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Toronto, ON
- $70,000 to $80,000 CAD / year
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…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
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Finance Operations Associate
Alberta Municipalities
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Reporting to the Senior Director, Finance, the Finance Operations Associate provides administrative, operational, and coordination support to the Finance team. This position is responsible…
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Senior Financial Accountant
Talent Acquisition Team at Westland Insurance. Text reply only.
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WSG Energy Services
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Minimum 5 years in a senior quality leadership role on major industrial, LNG, energy, petrochemical, mining, or infrastructure projects.
Added 11 mins ago
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Staff Software Developer, Simulation / Développeur(se) logiciel principal(e), Simulation
Vention
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Collaborate with stakeholders, including the team lead, tech lead, architects, product manager, UX/UI designer and senior executives
Added 11 mins ago
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Director, Stations, Planning and Asset Optimization
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Act as the senior technical authority and corporate representative in dealings with the Ontario Energy Board, IESO, Hydro One, municipalities, Indigenous communities, developers, and other…
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Principal Scientist, Neural Biology
STEMCELL Technologies
Vancouver, BC · Canada - BC, Vancouver, Station St, Onsite
- Full-time
…and technical direction of the Neural R&D team and serve as a senior scientific advisor across the organization. You will bring deep expertise in neuroscience together with a strong…
Added 11 mins ago
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Senior Estimator
WSP in Canada
Laval, QC
- Full-time
…Resources and Industry Project Controls team as a bilingual Senior Estimator. You will bring strategic cost insight to complex industrial, mining, oil and gas, and power generation projects…
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Senior Estimator
WSP in Canada
Brossard, QC
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…Resources and Industry Project Controls team as a bilingual Senior Estimator. You will bring strategic cost insight to complex industrial, mining, oil and gas, and power generation projects…
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Senior Estimator
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…Resources and Industry Project Controls team as a bilingual Senior Estimator. You will bring strategic cost insight to complex industrial, mining, oil and gas, and power generation projects…
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Senior Estimator
WSP in Canada
Calgary, AB
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…Resources and Industry Project Controls team as a bilingual Senior Estimator. You will bring strategic cost insight to complex industrial, mining, oil and gas, and power generation projects…
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Senior Project Engineer - Pipeline
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Calgary, AB
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Lauren Services is seeking a Senior Project Engineer, Pipelines (P.Eng.) to support and lead the technical execution of major pipeline projects across North America. This is a senior…
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Senior Estimator
WSP in Canada
Quebec, QC
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…Resources and Industry Project Controls team as a bilingual Senior Estimator. You will bring strategic cost insight to complex industrial, mining, oil and gas, and power generation projects…
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Senior Estimator
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Senior Estimator
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Added 11 mins ago
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Senior Manager Financial Reporting
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Winnipeg, MB · Greater Winnipeg Metropolitan Area
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…publicly traded company headquartered in Winnipeg to recruit a Senior Manager, Financial Reporting. This is a high visibility role at the centre of the company's external reporting, working…
Added 26 mins ago
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Senior Commercial Design Consultant
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Our client, a workplace interior design and architectural solutions organization, is hiring a Senior Commercial Design Consultant to translate client requirements into functional workplace…
Added 26 mins ago
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This is a senior, hands-on leadership role. You will lead project teams, shape our mission-critical delivery standards, and help build a high-performing construction group from the ground…
Added 26 mins ago
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Corporate Tax, Senior Manager
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Closed listing

Access Communications Cooperative Limited

Supervisor, Sale & Customer Loyalty

Regina, SK, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Mar 24, 2027
Posting language: English
Posted: Sep 25, 2026

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Original job description

Archived listing. The details below describe a past opening.

Access Communications Co-operative Limited is looking for a detail-oriented and motivated individual with a positive attitude to join our Marketing & Sales team. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is committed to delivering accurate, high-quality work while meeting deadlines. Access is a fast-paced, dynamic organization with a positive team-oriented work environment. As one of Saskatchewan’s Top Employers, 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package.

We have an exciting opportunity for a Supervisor, Sales & Customer Loyalty – Regina, SK.

The Supervisor, Sales & Customer Loyalty provides day-to-day leadership, coaching, and operational oversight for the Sales & Customer Loyalty team, including inbound sales, customer retention, and outbound telesales. The Supervisor is accountable for the team's delivery of established sales, retention, renewal, upgrade, conversion, productivity, and customer experience objectives.

PRIMARY ACCOUNTABILITIES:

1. Team Leadership and People Management

Provide clear, consistent, and visible leadership to the Sales & Customer Loyalty team, and establish expectations for sales performance, customer experience, productivity, quality, attendance, and schedule adherence.
Build an accountable, collaborative, results-oriented, and customer-focused team culture.
Conduct regular team meetings and one-on-one discussions and recognize strong performance.
Participate in recruitment, selection, onboarding, and probationary review processes for assigned employees, in partnership with the Senior Manager, Marketing & Sales and Human Resources.

2. Daily Operations and Workforce Management

Oversee daily sales and retention operations, including inbound sales activity, customer retention activity, and outbound telesales.
Manage lead assignments, outbound calling priorities, customer follow-up activity, and campaign-related sales activity.
Monitor workload, staffing, sales opportunities, lead volumes, and customer demand, and adjust assignments and priorities to maintain effective coverage and productivity.

3. Coaching, Performance, and Development

Monitor individual and team performance against established sales, retention, productivity, quality, and customer experience objectives, using performance data, call activity, conversion results, customer feedback, and direct observation.
Provide regular coaching, constructive feedback, and follow up on performance gaps.
Participate in call monitoring, quality reviews, and calibration activities, and use results to coach employees and improve consistency in sales, retention, and customer experience interactions.

4. Sales, Retention, and Customer Experience

Set expectations for ethical, customer-focused sales and retention practices that balance commercial results, compliance, and long-term customer relationships.
Ensure customer escalations are reviewed, resolved, and followed up appropriately, with significant matters escalated to the Senior Manager, Marketing & Sales.

5. Performance Reporting and Continuous Improvement

Review daily, weekly, and monthly sales and retention performance information, monitor trends, and identify variances from established targets.
Monitor key sales activity and performance measures, including sales volumes, conversion rates, outbound activity, contact rates, retention results, renewals, upgrades, and customer outcomes.

6. Compliance, Privacy, and Safety

Ensure employees follow applicable company policies, procedures, sales requirements, and regulatory obligations.
Ensure customer information is handled in accordance with privacy and security requirements.

COMPETENCIES FOR SUCCESS:

An undergraduate business diploma, degree, or related post-secondary education in business, sales, marketing, leadership, communications, customer service, or a related discipline.
Three to five years of experience in sales, customer service, contact center, retention, telecommunications, retail, or a related environment.
Previous experience working in a sales or contact center environment in a supervisory capacity is required.
Experience in coaching, developing employees, and working with sales, conversion, retention, and operational performance metrics.
Experience with outbound telesales, lead management, or sales campaigns is an asset.
Experience in telecommunications or a technology-related environment is an asset.
Clear Criminal Record Check.

The Benefits?

Great Salary with unlimited commission potential!
Outstanding Benefits Package, including Health, Dental, and Vision.
Amazing staff discounts on all services.
Company matched Pension plan.
Ongoing training and development opportunities
Volunteer Opportunities! We do good things in the community, and everyone here is a part of that.

About employer

More about this job

Responsibilities

Lead and oversee daily inbound sales, customer retention, and outbound telesales operations, including staffing, lead assignments, and team performance. Coach and develop employees, monitor sales and customer experience results, resolve escalations, and ensure compliance with company policies, privacy requirements, and regulations.

Requirements

Requires a business-related diploma, degree, or other relevant post-secondary education and three to five years of experience in sales, customer service, contact center, retention, telecommunications, retail, or a related field. Supervisory experience in a sales or contact center, employee coaching experience, familiarity with performance metrics, and a clear criminal record check are required; telecommunications and outbound telesales experience are assets.

Skills

Team Leadership
People Management
Sales Coaching
Customer Retention
Contact Center Operations
Outbound Telesales
Lead Management
Workforce Management
Performance Monitoring
Sales Conversion
Customer Experience
Call Monitoring
Performance Reporting
Conflict Resolution
Privacy Compliance
Employee Development

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Staff Discounts
Company-Matched Pension Plan
Training And Development Opportunities
Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Sales
Customer Loyalty
Customer Retention
Inbound Sales
Outbound Telesales
Contact Center
Lead Management
Sales Campaigns
Conversion Rates
Renewals
Upgrades
Workforce Management
Call Monitoring
Quality Reviews
Customer Experience
Performance Metrics
Telecommunications
Privacy Compliance
Regulatory Compliance
Employee Coaching

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