Member Service Representative (Full-Time, 18 Month Term) Riverton

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.

Key Responsibilities & Accountabilities

Member Services

• Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.

• Balance transactions including ATM, night deposits and the cash drawer on a daily basis.

• Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.

Relationship Management

• Differentiate between credit union and competitor products and services in terms of member needs.

• Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union’s products and services.

Team Work

• Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment

• Work collaboratively with other team members to achieve organizational and department objectives.

Business Development & Community Relations

• Actively look for referral opportunities for both lending and wealth teams

• Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.

Essential Qualifications

• Grade 12 diploma or equivalent

• Business Administration or other post-secondary education would be considered an asset

• Minimum of 1-year previous experience in customer/member service role

• Additional experience and/or development from the Member Services Representative (MSR) position

• Demonstrated desire to serve others in a friendly and professional manner

• Ability to identify and willingness to act upon sales and service opportunities

• ·Strong interpersonal and communication skills, both verbal and written

• Attention to detail with high degree of accuracy

• Ability to work in fast-paced environment and perform well under pressure

• Proficient computer skills

Employee Sub-Type

Fixed Term (Fixed Term)

Target End Date

2028-04-05

Starting Salary

$39,000

Salary Band

$37,752.00 - $46,258.00

In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

If you are interested in this position, apply today! Applications for the position close at 12:01 a.m. on the Job Posting End Date.