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Access Credit Union

Member Service Representative I (Full-Time, Permanent) West End

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

Do good
Be better
Own it
Move forward

The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.

Key Responsibilities & Accountabilities

Member Services

Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.
Balance transactions including ATM, night deposits and the cash drawer on a daily basis.
Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.
Adhere to security procedures as they relate to the position including the safeguarding of cash, negotiable items and the prevention of fraudulent transactions.
Meet the requirements for balancing, un-located outages, high-risk errors and daily work audits within the designated timelines and targets.
Proactively respond to member inquiries in all mediums (in person, answering the branch phone, respond to email).
Understand and uses knowledge of member's financial situation to effectively position the value of products and services.
Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.

Relationship Management

Differentiate between credit union and competitor products and services in terms of member needs.
Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union’s products and services.
Utilize fact finding questions and techniques to overcome business objections; ask for sale.
Cross-sell all credit union products; solicit new members; foster business development through service excellence and product knowledge.
Maintain up-to-date knowledge of all products and services offered by the credit union and relevant policies and legislation by regularly reviewing literature and attending update meetings.

Team Work

Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment
Work collaboratively with other team members to achieve organizational and department objectives.
Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.

Business Development & Community Relations

Actively look for referral opportunities for both lending and wealth teams
Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.
Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.
Differentiate between credit union and competitor products and services in terms of member needs.
Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

Grade 12 diploma or equivalent
Business Administration or other post-secondary education would be considered an asset
Minimum of 1-year previous experience in customer/member service role
Additional experience and/or development from the Member Services Representative (MSR) position
Demonstrated desire to serve others in a friendly and professional manner
Ability to identify and willingness to act upon sales and service opportunities
·Strong interpersonal and communication skills, both verbal and written
Attention to detail with high degree of accuracy
Ability to work in fast-paced environment and perform well under pressure
Ability to prioritize using sound judgment to make timely and effective decisions
Knowledge of Access Credit Union’s products and services
Ability to follow standardized policies and procedures
Basic knowledge of risk management within the financial industry
Proficient computer skills

Employee Sub-Type

Regular

Starting Salary

$39,000

Salary Band

$37,752.00 - $46,258.00

In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

If you are interested in this position, apply today!

Apply About employer

More about this job

Responsibilities

The Member Service Representative processes financial transactions and provides high-quality service to members while building relationships. They are also responsible for identifying sales opportunities, managing risk, and contributing to branch business development goals.

Requirements

Candidates must have a Grade 12 diploma and at least one year of experience in a customer or member service role. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are required.

Skills

Customer service
Financial services
Cash handling
Sales
Relationship management
Communication
Attention to detail
Problem solving
Risk management
Computer skills
Fraud prevention
Business development
Cross-selling
Interpersonal skills
Transaction processing

Benefits

Health benefits
Pension plan
Continuing education
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Member Service Representative
Financial Services
Credit Union
Customer Service
Cash Handling
Sales
Relationship Management
Risk Management
Fraud Prevention
Business Development
Cross-selling
Transaction Processing
Banking
ATM
Financial Transactions
Member Relations
Policy Compliance
Community Relations
Data Entry
Account Management

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