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Added 6 hours ago
HD
Casual School Social Worker
Halton District School Board
Burlington, ON
- Full-time
Member in good standing of the Ontario College of Social Workers and Social Service Workers
Added 6 hours ago
Proposal Manager
Fairbanks Morse Defense
Peterborough, ON
Build and maintain strong relationships with key Navy accounts, industrial clients, and the Sales Representative Network, ensuring a high level of customer service and responsiveness.
Added 6 hours ago
GF
Customer Service Representative (Motivator) - Guelph Eramosa and Stevenson
GoodLife Fitness
Guelph, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 6 hours ago
C
Mobile Financial Services Representative
CIBC
Terrebonne, QC · Laval, QC · Boisbriand, QC · Montreal, QC
- Full-time
As a member of the Personal and Business Banking team, you’ll deliver an exceptional client experience to support CIBC’s vision of leadership in client relationships and increased client…
Added 6 hours ago
C
Client Service Representative [Hourly]
CIBC
Markham, ON
- Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 6 hours ago
B
Senior Service Representative, Investment Operations
BMO
Toronto, ON · YNG
- Full-time
Provides support and service for the Investment Operations function of BMO’s business stakeholders and customers. Executes and delivers on Investment product and service processes ensuring…
Added 6 hours ago
B
Cleaner
BGIS
NL · St. John'S, NL
- Part-time
Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and…
Added 6 hours ago
GF
Customer Service Representative (Motivator) - Guelph Eramosa and Stevenson
GoodLife Fitness
Guelph, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 6 hours ago
Health Care Aide - Certified - Repost
Winnipeg Regional Health Authority
MB · Vita, MB
Demonstrated ability to perform as a team member and seek assistance as needed.
Added 6 hours ago
T
Full Time Sales Representative | Deerfoot Meadows
TELUS
Calgary, AB
- Full-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small
Added 6 hours ago
T
Part Time Sales Representative | Shepard Centre
TELUS
Calgary, AB
- Part-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small
Added 6 hours ago
Clinical Therapist (Masters) - Adult Services - Mental Health & Addictions
Nova Scotia Health and IWK Health
Kentville, NS
The Clinical Therapist is a member of the Adult Service team in Mental Health and Addictions. Reporting to the Manager, the Clinical Therapist provides assessment and planning, treatment…
Added 6 hours ago
TU
PRN PSR
The University of Kansas Health System
Saskatoon, SK
- Part-time
Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point…
Added 6 hours ago
SG
Customer Care Representative - Qualicum Beach, BC
Sonova Group
Qualicum Beach, BC
- Full-time
…clinic environment? Are you passionate about providing customer service that exceeds…
Added 6 hours ago
CM
Inside Sales Representative
Cascadia Metals
Hamilton, ON
- Full-time
Cascadia Metals is actively seeking qualified candidates for the position of Inside Sales Representative to work for our Inside Sales Representative – Hamilton, ON. In this permanent,…
Added 7 hours ago
CC
Financial Services Representative
Conexus Credit Union
Maidstone, SK
- Full-time
We have a Financial Services Representative opportunity at our Maidstone location. You are one of the first people our members encounter at the branch. You will help them with whatever they…
Added 7 hours ago
ML
Workplace Support Service Associate, Part Time
MAPLE LEAF LOUNGE
Toronto, ON · ON
- Part-time
Why work with Restaurant Associate? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate…
Added 7 hours ago
ML
Workplace Support Service Associate, Full Time
MAPLE LEAF LOUNGE
Toronto, ON · ON
- Full-time
Why work with Restaurant Associate? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate…
Added 7 hours ago
H
Social Worker Degree
HealthCareersInSask.ca
Melfort, SK
- Part-time
…consultation and collaborative support as an interdisciplinary team member. "Preference for this position will be given to HSAS members in accordance with the terms and conditions of the…
Added 7 hours ago
H
Social Worker Degree
HealthCareersInSask.ca
Estevan, SK
- Full-time
Ability to be innovative in service development, delivery, and problem solving
Added 7 hours ago
LA
Agent(e) du service à la clientèle / Customer Service Representative
Leo Autopartage
Montreal, QC
- Part-time
Leo Autopartage est un service de mobilité établi à Montréal, conçu pour simplifier les déplacements urbains. Avec une flotte de plus de 600 véhicules, nous offrons une solution flexible et…
Added 8 hours ago
RS
Vehicles Sales Manager
Ryder Supply Chain Solutions
Dartmouth, NS
- Full-time
Coordinate out-service to 8.1 (internal resale) standards with branch service departments.
Added 8 hours ago
N(
Instructor, Springhill Institution
NBCC (New Brunswick Community College)
Springhill, NS
- $33.85 to $52.08 CAD / hour
- Full-time
…of Instructor. When you work at NBCC, you are a valued team member and a part of a community of leaders driven by learning excellence and social and economic…
Added 8 hours ago
SD
Customer Service Supervisor
Spence Diamonds
Vaughan, ON
- $47,000 to $51,000 CAD / year
- Full-time
As a member of the Store Leadership Team, you embody our culture and core values by demonstrating outstanding leadership and support to our front of house Sales Support team.
Added 8 hours ago
T
Associate Investment Advisor I
TD
Waterloo, ON
- Full-time
…protection to provide highly personalized advice, solutions, and service to…

Access Credit Union

Member Solutions Centre Representative I (Full-Time, Permanent) Henderson

Kingston, ON, Canada
Henderson Branch, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 20, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

Do good
Be better
Own it
Move forward

The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.

Key Responsibilities and Accountabilities

Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.
Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
Proactively respond, identify and cross-sell products and service using an advice-based approach
Utilize open-ended questions and techniques to overcome business objections
Refer to the appropriate credit union specialist for lending and wealth management inquiries
Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch. 
Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members. 
Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment. 
Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
Balance electronic ledger on a daily basis through the banking system
Work collaboratively with other team members to achieve organizational objectives
Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

Grade 12 diploma or equivalent  
Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
Knowledge of Access Credit Union’s products and services 
Demonstrated desire to serve others in a friendly and professional manner 
Ability to identify and willingness to act upon sales and service opportunities 
Strong interpersonal and communication skills, both verbal and written 
Ability to work in fast-paced environment and perform well under pressure 
Ability to prioritize using sound judgment to make timely and effective decisions 
Proficient computer skills 
Ability to follow standardized policies and procedures 
Attention to detail with high degree of accuracy 
Basic knowledge of risk management within the financial industry 
Business Administration or other post-secondary education would be considered an asset

Employee Sub-Type

Regular

Starting Salary

$41,505.00

Salary Band

$41,505.00 - $50,769.00

In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

If you are interested in this position, apply today!

Apply About employer

More about this job

Responsibilities

The Member Solutions Centre Representative acts as the first point of contact for members, handling inquiries via phone, chat, and email. They are responsible for processing transactions, cross-selling credit union products, and maintaining high standards of service and risk management.

Requirements

Candidates must have a Grade 12 diploma or equivalent and at least one year of experience in a customer service or financial role. Strong interpersonal skills, computer proficiency, and the ability to work in a fast-paced environment are essential.

Skills

Customer service
Communication skills
Financial services
Sales
Problem solving
Risk management
Fraud prevention
Computer proficiency
Attention to detail
Interpersonal skills
Banking software
Advice-based selling
Conflict resolution
Time management
Data entry

Benefits

Health benefits
Pension plan
Continuing education
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Credit Union
Member Solutions
Financial Services
Customer Service
Risk Management
Fraud Prevention
Sales
Banking System
Electronic Ledger
Wealth Management
Lending
Online Banking
Communication
Advice-based approach
Business Development
Accountability
Empowerment
Trust

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