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Access Credit Union

Member Solutions Centre Representative I (Full-Time, Permanent) Henderson

Kingston, ON, Canada
Henderson Branch, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 20, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

Do good
Be better
Own it
Move forward

The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.

Key Responsibilities and Accountabilities

Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.
Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
Proactively respond, identify and cross-sell products and service using an advice-based approach
Utilize open-ended questions and techniques to overcome business objections
Refer to the appropriate credit union specialist for lending and wealth management inquiries
Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch. 
Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members. 
Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment. 
Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
Balance electronic ledger on a daily basis through the banking system
Work collaboratively with other team members to achieve organizational objectives
Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

Grade 12 diploma or equivalent  
Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
Knowledge of Access Credit Union’s products and services 
Demonstrated desire to serve others in a friendly and professional manner 
Ability to identify and willingness to act upon sales and service opportunities 
Strong interpersonal and communication skills, both verbal and written 
Ability to work in fast-paced environment and perform well under pressure 
Ability to prioritize using sound judgment to make timely and effective decisions 
Proficient computer skills 
Ability to follow standardized policies and procedures 
Attention to detail with high degree of accuracy 
Basic knowledge of risk management within the financial industry 
Business Administration or other post-secondary education would be considered an asset

Employee Sub-Type

Regular

Starting Salary

$41,505.00

Salary Band

$41,505.00 - $50,769.00

In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

If you are interested in this position, apply today!

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More about this job

Responsibilities

The Member Solutions Centre Representative acts as the first point of contact for members, handling inquiries via phone, chat, and email. They are responsible for processing transactions, cross-selling credit union products, and maintaining high standards of service and risk management.

Requirements

Candidates must have a Grade 12 diploma or equivalent and at least one year of experience in a customer service or financial role. Strong interpersonal skills, computer proficiency, and the ability to work in a fast-paced environment are essential.

Skills

Customer service
Communication skills
Financial services
Sales
Problem solving
Risk management
Fraud prevention
Computer proficiency
Attention to detail
Interpersonal skills
Banking software
Advice-based selling
Conflict resolution
Time management
Data entry

Benefits

Health benefits
Pension plan
Continuing education
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Credit Union
Member Solutions
Financial Services
Customer Service
Risk Management
Fraud Prevention
Sales
Banking System
Electronic Ledger
Wealth Management
Lending
Online Banking
Communication
Advice-based approach
Business Development
Accountability
Empowerment
Trust

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