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Added 29 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 1 hour ago
MA
Sales Development Representative
Mosaic AI
Toronto, ON
- Full-time
…highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating…
Added 1 hour ago
IF
Agent(e) au service à la clientèle
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Minimum de deux (2) années d'expérience en service à la clientèle ou en relations clients, notamment en gestion des demandes et en résolution de problèmes.
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
AE
AE - Merchandise Leader (Part-Time)
American Eagle Outfitters
Edmonton, AB
- Part-time
You have a passion for merchandising: You support driving an outstanding guest experience in partnership with the Merchandising Team Leader by ensuring your store is always representative…
Added 2 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Waterloo, ON
- $17.6 to $17.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 2 hours ago
IB
Customer Experience Representative - Seasonal
Indigo Books & Music
Windsor, ON
- $17.95 to $26 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 2 hours ago
I
Seasonal Customer Experience Representative
Indigo
Waterloo, ON
- $17.6 to $17.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 2 hours ago
RC
Outside Sales Representative
Recycle City
Hamilton, ON
- Full-time
This full-time Outside Sales Representative role is hybrid, based in Hamilton, ON with some work-from-home flexibility. The Outside Sales Representative will identify and pursue new…
Added 2 hours ago
I
Customer Experience Representative - Seasonal
Indigo
Windsor, ON
- $17.95 to $26 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 3 hours ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
…Coordinator is responsible for investigating and determining customer service needs, dealing with difficult staffing and/or timekeeping requests, facilitating resolution to staffing and/or…
Added 4 hours ago
RM
Bylaw Enforcement Officer - Fort Chipewyan
Regional Municipality of Wood Buffalo
Fort McMurray, AB
- Full-time
Appear and testify in court, and at the Community Standards and the Subdivision Appeal Boards as a representative of the Municipality.
Added 4 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Oakville, ON
- Up to $17.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 4 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Ottawa, ON
- Up to $17.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 4 hours ago
I
Seasonal Customer Experience Representative
Indigo
Oakville, ON
- $17.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 4 hours ago
BM
Front Desk Representative (Westin) - Year Round - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
FRONT DESK REPRESENTATIVE (WESTIN) – YEAR-ROUND
Added 4 hours ago
Phonathon Callers Fall 2026 / Appelant du phonathon automne 2026
McGill University
Mont-Royal, QC · Les Cours Mont Royal
The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent.
Added 4 hours ago
UC
Route Trainee - UniFirst Canada
UniFirst Corporation
Drummondville, QC
- Full-time
…take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while supporting daily…
Added 4 hours ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
Reporting to the Commercial Director, the Outside Sales Representative will work closely with the management team and be responsible for purchasing scrap metal products from dealerships and…
Added 4 hours ago
AF
Food service sales representative
Alfa Food Service
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Description The Food Service Sales Representative is a full-time, on-site role based in the Greater Toronto Area, Canada. This role involves identifying and prospecting new foodservice…
Added 4 hours ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Ottawa, ON
- Full-time
We are looking for an Outside Sales Representative, responsible for the development of the market in the
Added 4 hours ago
I
Seasonal Customer Experience Representative
Indigo
Ottawa, ON
- $17.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 4 hours ago
AI
Senior Sales Representative
American Iron & Metal (AIM)
Dartmouth, NS
- Full-time
As a Senior Sales Representative, you will lead the Atlantic industrial account sales team in collaboration with head office. You will have the ability to manage the purchasing of scrap…
Added 5 hours ago
G
Account Executive (AI Native)
Ground
Toronto, ON
- Full-time
Experience at an early-stage startup, ideally Pre-Seed to Series B
Added 5 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Rocky View No 44, AB · Rocky View County, AB
- Full-time
You're a merchandising innovator: You coach your team to deliver an outstanding guest experience by ensuring your store is always representative of AEO Brand Standards. You ensure your…

Access Credit Union

Member Solutions Centre Representative l (Full-Time, Permanent) Winkler

Winkler, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

Do good
Be better
Own it
Move forward

The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.

Key Responsibilities and Accountabilities

Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.
Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
Proactively respond, identify and cross-sell products and service using an advice-based approach
Utilize open-ended questions and techniques to overcome business objections
Refer to the appropriate credit union specialist for lending and wealth management inquiries
Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch.
Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.
Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.
Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
Balance electronic ledger on a daily basis through the banking system
Work collaboratively with other team members to achieve organizational objectives
Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

Grade 12 diploma or equivalent
Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
Knowledge of Access Credit Union’s products and services
Demonstrated desire to serve others in a friendly and professional manner
Ability to identify and willingness to act upon sales and service opportunities
Strong interpersonal and communication skills, both verbal and written
Ability to work in fast-paced environment and perform well under pressure
Ability to prioritize using sound judgment to make timely and effective decisions
Proficient computer skills
Ability to follow standardized policies and procedures
Attention to detail with high degree of accuracy
Basic knowledge of risk management within the financial industry
Business Administration or other post-secondary education would be considered an asset

Employee Sub-Type

Regular

Starting Salary

$41,505.00

Salary Band

$41,505.00 - $50,769.00

In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

If you are interested in this position, apply today!

Apply About employer

More about this job

Responsibilities

The Member Solutions Centre Representative acts as the primary point of contact for members, handling inquiries via phone, chat, and email. They are responsible for processing financial transactions, cross-selling credit union products, and maintaining adherence to security and risk management policies.

Requirements

Candidates must possess a Grade 12 diploma or equivalent and at least one year of experience in a customer service or financial role. Strong interpersonal skills, proficiency with computer systems, and the ability to work effectively in a fast-paced environment are required.

Skills

Customer service
Communication skills
Sales
Problem solving
Risk management
Financial services
Computer proficiency
Attention to detail
Interpersonal skills
Conflict resolution
Data entry
Banking software
Cross-selling
Time management
Professionalism

Benefits

Health benefits
Employer-matched pension plan
Continuing education
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Credit Union
Member Solutions
Financial Services
Customer Service
Risk Management
Fraud Prevention
Cross-selling
Online Banking
Investment Instructions
Electronic Ledger
Business Development
Contact Centre
Accountability
Empowerment
Banking System
Member Relationships

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