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Acclaim Health

Program Coordinator - Respite

Oakville, ON, L6L 2X8, Canada

Job type: Full-time
Experience: Minimum 2 to 3 years demonstrated experience working with adults with special needs, frail seniors and cognitively impaired persons and their families.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Full Time - Monday - Friday 11:30am - 8:00pm with an on-call rotation

We are seeking a compassionate and organized Program Coordinator to support our respite services within our Adult Day Program. This role is responsible for coordinating daily programing, supporting participants with diverse needs, and ensuring a safe and engaging environment.

The ideal candidate is a strong communicator who can balance administrative responsibilities with hands-on support, collaborate with staff and families, and adapt programming to meet individual goals.

Acclaim Health announces the availability of a Full-Time Program Coordinator – Respite position to work at Patty’s Place (located at 2250 Speers Road). This position will work Monday-Friday 11:30-8:00 pm and will participate in a rotation for supervisory on call, which will require shift flexibility to work on-site on a Saturday on their scheduled week.

Pay Rate: $26.91 - $28.56 per hour

PRIMARY FUNCTIONS:

Works collaboratively with Supervisor, Respite to conduct timely client admissions into the overnight respite service and client check-in/check-out procedures.
Assesses and monitors client status ensuring that collaborative client-centered service plans are in place and current.
Provides leadership to staff when clients are exhibiting responsive behaviours and/or are experiencing emergencies.
Participate in a rotation for supervisory on call support (evenings and weekends).
Ensures overnight respite services are aligned with best practices such as age-friendly, dementia care and for adults with special needs.
Ensures communication linkages between the overnight respite services and the adult day program services.
Coordinates with Recreation Staff the therapeutic recreation planning suited to client interests. Actively participates in the delivery of the programming along with Recreation staff, students, and volunteers.
Assists clients with activities of daily living including meal preparation, eating, toileting and mobility as required.
Manages food ordering and meal planning for overnight respite clients.
Manages the supervision, training, mentoring and development of direct reports.
Develops and monitors daily staff plan, ensuring adequate coverage.
Assists with and participates in special events for clients/family caregivers.
Maintains accurate and confidential electronic client files.
Identifies, minimizes, and manages client risk in accordance with risk management and incident reporting standards, policies, and procedures.
Other duties as required.

QUALIFICATIONS & EDUCATION:

Diploma Community College, Gerontology, Social Services or equivalent
Certification in CPR-Basic Rescuer Level
Valid Ontario driver’s license, use of vehicle and insurance per the Acclaim Health policy

EXPERIENCE & SKILLS:

Minimum 2 to 3 years demonstrated experience working with adults with special needs, frail seniors and cognitively impaired persons and their families.

Effective verbal, written communication and interpersonal skills.
Demonstrated ability to coach and lead staff.
Knowledge and understanding of community resources and the Halton healthcare system.
Strong assessment skills.
Strong customer service skills.
Effective decision-making, problem-solving and organizational skills.
Demonstrated knowledge in quality/risk management.
Proven ability to prioritize and meet deadlines.
Proficient in Microsoft Office and AlayaCare (an asset).
Knowledge and skilled in development of teams and staff development.
Demonstrated ability to take initiative, work independently and collaboratively as a team member.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

This position is an active position requiring the individual to be on site and participate in the supervisory evening/weekend on call rotation. Individual must be able to multi-task and set priorities in order to meet the needs of the program. This position requires computer work. There can be times when concentration can be difficult due to frequent interruptions. There are periods of stress when having to meet very tight deadlines. Client/caregiver interaction is required. Required to assist with client ADL skills and transfers. May be required to wear protective clothing in certain circumstances. Travel is required on occasion.

Pay Rate: $26.91-$28.56 per hour

PRIMARY FUNCTIONS:

Works collaboratively with Supervisor, Respite to conduct timely client admissions into the overnight respite service and client check-in/check-out procedures.
Assesses and monitors client status ensuring that collaborative client-centered service plans are in place and current.
Provides leadership to staff when clients are exhibiting responsive behaviours and/or are experiencing emergencies.
Participate in a rotation for supervisory on call support (evenings and weekends).
Ensures overnight respite services are aligned with best practices such as age-friendly, dementia care and for adults with special needs.
Ensures communication linkages between the overnight respite services and the adult day program services.
Coordinates with Recreation Staff the therapeutic recreation planning suited to client interests. Actively participates in the delivery of the programming along with Recreation staff, students, and volunteers.
Assists clients with activities of daily living including meal preparation, eating, toileting and mobility as required.
Manages food ordering and meal planning for overnight respite clients.
Manages the supervision, training, mentoring and development of direct reports.
Develops and monitors daily staff plan, ensuring adequate coverage.
Assists with and participates in special events for clients/family caregivers.
Maintains accurate and confidential electronic client files.
Identifies, minimizes, and manages client risk in accordance with risk management and incident reporting standards, policies, and procedures.
Other duties as required.

QUALIFICATIONS & EDUCATION:

Diploma Community College, Gerontology, Social Services or equivalent
Certification in CPR-Basic Rescuer Level
Valid Ontario driver’s license, use of vehicle and insurance per the Acclaim Health policy

EXPERIENCE & SKILLS:

Minimum 2 to 3 years demonstrated experience working with adults with special needs, frail seniors and cognitively impaired persons and their families.

Effective verbal, written communication and interpersonal skills.
Demonstrated ability to coach and lead staff.
Knowledge and understanding of community resources and the Halton healthcare system.
Strong assessment skills.
Strong customer service skills.
Effective decision-making, problem-solving and organizational skills.
Demonstrated knowledge in quality/risk management.
Proven ability to prioritize and meet deadlines.
Proficient in Microsoft Office and AlayaCare (an asset).
Knowledge and skilled in development of teams and staff development.
Demonstrated ability to take initiative, work independently and collaboratively as a team member.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

Must be legally eligible to work in Canada

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

Please note - only those applicants selected for interview will be contacted.

Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process

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More about this job

Responsibilities

The Program Coordinator manages daily respite programming, oversees staff, and ensures a safe, client-centered environment for adults with special needs. They are responsible for client admissions, monitoring service plans, and participating in an on-call supervisory rotation.

Requirements

Candidates must hold a diploma in Gerontology, Social Services, or a related field and possess 2 to 3 years of experience working with frail seniors or cognitively impaired individuals. A valid CPR certification and an Ontario driver's license are required for this role.

Skills

Program coordination
Staff supervision
Client assessment
Crisis management
Dementia care
Therapeutic recreation
Risk management
Communication
Leadership
Problem-solving
Organizational skills
Customer service
Team development
Microsoft Office
AlayaCare
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Respite services
Adult day program
Gerontology
Social services
CPR
Dementia care
Risk management
Incident reporting
Staff mentoring
Therapeutic recreation
Activities of daily living
Microsoft Office
AlayaCare
Halton healthcare system
Client-centered care
Supervisory
On-call rotation
Program coordination
Leadership
Assessment skills

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