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Added 28 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 57 mins ago
FI
Security Architect
Flexstaf I.T. Inc.
Regina, SK
- Contract
Role Title: Security Specialist - Security Architect
Added 1 hour ago
BT
Audit and Assurance Manager
Baker Tilly Canada
Cobourg, ON
- Full-time
Generate new business opportunities by promoting the firm’s expertise and services, as well as developing ideas and solutions.
Added 1 hour ago
CC
Member Advice Specialist - Sidney Branch
Coast Capital
Sidney, BC
- Full-time
Proactively and creatively offer helpful solutions and alternatives to customer inquiries
Added 1 hour ago
MD
Grants Specialist / Grants Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Ability to analyze financial reports, review budgets, and recommend solutions to procedural and operational problems.
Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
Granby, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Nicolet, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 1 hour ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
…designing, developing, testing, deploying, and maintaining business applications while partnering with stakeholders to create intuitive, user-centric digital…
Added 2 hours ago
H
Senior Talent Acquisition Specialist (Contract)
Hatch
Mississauga, ON
- Contract
…better world through positive change. With more than 70 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly…
Added 3 hours ago
BS
Process Improvement Specialist/spécialiste de l’amélioration des processus
BioScript Solutions
Moncton, NB · Oakville, ON
- Full-time
The Process Improvement Specialist will play a key role in the ongoing process improvement initiatives of BioScript Solutions. This individual will be involved in process mapping and…
Added 4 hours ago
Senior Payroll Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology,…
Added 5 hours ago
Commercial HVAC Field Service Rep/Trainer
Human Resources
Toronto, ON
…our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to…
Added 6 hours ago
J
Commercial Lines Insurance Producer ($100,000 to $350,000 with Guaranteed Draw)
JobsMedia.io
Toronto, ON
- Full-time
✅ Specialist approach with expertise in complex, demanding sectors
Added 6 hours ago
B
Payroll Specialist
BGIS
Markham, ON
- Full-time
The Payroll Specialist is responsible for the timely processing of payroll for both union and non-union team members.
Added 6 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 6 hours ago
J
Pre-sales Specialist (SaaS)
JobsMedia.io
Montreal, QC
- Full-time
Our client, a technology company recognized for its innovative SaaS solutions, is looking for a pre-sales specialist to support its sales team in demonstrating the technical value of its…
Added 6 hours ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
The Senior Systems Analyst serves as the lead analyst and solution design specialist for enterprise technology initiatives. Working within established architecture and solution direction,…
Added 6 hours ago
GR
Support Specialist, Technical Support - L1
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Vancouver, BC
- Full-time
…industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms,…
Added 7 hours ago
S
Spécialiste en applications ERP / ERP Application Specialist
Smardt
Dorval, QC
- Full-time
…centrifuges sans huile et fort d'un portefeuille croissant de solutions de gestion thermique, SMARDT s'engage à fournir des systèmes à haut rendement et à faible consommation d'énergie pour…
Added 7 hours ago
NB
Banking Advisor
National Bank of Canada
Kitchener, ON
- Full-time
Give advice and offer transaction solutions for Personal Banking clients.
Added 9 hours ago
Q
Power Systems Specialist III
Qualus
Bolton, ON
- Full-time
…boards, and disconnects to determine cost effective mitigation solutions from the results and recommendations of power system…
Added 10 hours ago
AC
Accounts Receivable Specialist
Aston Carter
AB · Edmonton, Alberta
- $21 to $24 CAD / hour
- Contract
Our client is seeking an Accounts Receivable Specialist to support billing, collections, and customer account management activities in a fast-paced, high-volume environment. This role is…
Added 11 hours ago
B
Staff Software Engineer - Full-Stack, Solution Architecture
Blazesoft
Concord, ON
- Full-time
…boundaries of gaming. If you are a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our…
Added 11 hours ago
AA
Spécialiste Flammabilité / Flammability Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Added 11 hours ago
SS
Client Service and Operations Specialist - Security Services
Securiguard Services Ltd.
Ottawa, ON
- Full-time
We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Service and Operations Specialist to oversee the day-to-day operations of our Ottawa Region.…

Accommodations Plus International

Airline Support Specialist - Brampton, Canada

Brampton, ON, Canada

$25 CAD / hour · Full-time

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Job details

Pay: $25 CAD / hour
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members - and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work

This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.
Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable French or Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation

The good faith compensation rate for this position is $25.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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More about this job

Responsibilities

Serve as the on-site liaison for the airline partner, processing hotel and ground transportation reservations and responding to client requests promptly and professionally. Negotiate with vendors, resolve client issues, adapt to irregular airline operations, and maintain proficiency in API systems and procedures.

Requirements

The role requires strong customer-facing communication, computer, organizational, multitasking, and prioritization skills, along with flexibility to work varied shifts, weekends, holidays, and overtime as needed. Customer service experience is a plus; airline, hotel, travel, reservation-system, or crew-scheduling experience is preferred or advantageous, and French or Spanish is a plus.

Skills

Customer Service
Interpersonal Skills
Telephone Etiquette
Written Communication
Computer Skills
Multitasking
Prioritization
Attention to Detail
Organization
Vendor Negotiation
Problem Solving
Reservation Processing
Airline Crew Scheduling
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Airline Support
Customer Service
Airline Crew Scheduling
Hotel Reservations
Ground Transportation
Vendor Negotiation
Irregular Operations
Reservation Systems
ACES
Hotel Express
IHRS
Call Center Operations
Airline Operations
Travel Industry
Telephone Etiquette
Written Communication
Customer Request Processing
Problem Resolution
On-Site Support
French
Spanish

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