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Added 33 mins ago
JT
Workforce Specialist, Job ID# 7080
JVS Toronto
Toronto, ON
- Full-time
…collaborates with other programs to ensure efficient and smooth operations through streamlining client referrals to appropriate services. Our Workforce Specialist (WFS) team is dedicated to…
Added 47 mins ago
A
AIR TRAFFIC MANAGEMENT PRODUCT SPECIALIST II
Adacel
Montreal, QC
- Full-time
…exigences des clients et s’intègrent harmonieusement à leurs opérations existantes. Relevant du gestionnaire de la livraison des produits ATM, vous participerez à l’ensemble du cycle de…
Added 48 mins ago
OEM Client Relationship Manager
Scotiabank
Vancouver, BC
The OEM Client Relationship Manager is an automotive industry specialist in Dealer Finance who serves as a dedicated point of contact for a selected Original Equipment Manufacturer (OEM)…
Added 1 hour ago
Specialist, Digital Account Manager
Bell
Montreal, QC
Responsible for all compliance on client deliverables and revenue; including:
Added 1 hour ago
RC
Workplace Experience Support Specialist Senior
RSM Canada
Toronto, ON
- Full-time
The workplace experience support specialist senior delivers the office location workplace experience for colleagues. This position is responsible for supporting daily office operations such…
Added 1 hour ago
FR
GIS Applications Specialist
First Resource Management Group Inc.
Temiskaming Shores, ON · New Liskeard, ON
- Full-time
FRMG is seeking a GIS Applications Specialist to join our GIS team and support forest management planning and operations across multiple regions.
Added 1 hour ago
UO
Information Technology Specialist
University of Waterloo
Waterloo, ON · Davis Computer Research Centre
- Full-time
The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R. Cheriton…
Added 1 hour ago
UO
Information Technology Specialist
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R. Cheriton…
Added 1 hour ago
RU
Workplace Experience Support Specialist Senior
RSM US LLP
Toronto, ON
- Full-time
The workplace experience support specialist senior delivers the office location workplace experience for colleagues. This position is responsible for supporting daily office operations such…
Added 1 hour ago
R
Associate Director, Operational Resilience
RBC
Toronto, ON
- Full-time
· Serve as a subject matter specialist in Operational Resilience within 1LOD by developing and maintaining expertise in operational resilience frameworks, best practices, and regulatory…
Added 1 hour ago
O
Product Launch Specialist, HealthTech SaaS
OceanMD
Toronto, ON
- Full-time
Reporting to the Senior Director of Business Operations, we are hiring a Product Launch Specialist, HealthTech SaaS to coordinate early access programs and support the successful launch of…
Added 1 hour ago
JS
Product Support Technical Specialist
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in…
Added 1 hour ago
JC
Product Support Technical Specialist
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in…
Added 1 hour ago
KH
Accounts Payable Specialist
Kids Help Phone
Toronto, ON
- $50,000 to $57,000 CAD / year
- Full-time
Working closely with internal stakeholders, vendors, and the Finance & Operations team, the Specialist provides exceptional service by resolving payment inquiries, maintaining accurate…
Added 1 hour ago
K
Payroll & Time Administration Specialist
Kelly
Calgary, AB
- Contract
Our client, a leading Canadian energy company, is seeking an experienced Payroll & Time Administration Specialist to join their Payroll team. Reporting to the Manager, Payroll, this role is…
Added 2 hours ago
M
Specialist, Client Finance
Marketbridge
Remote, Canada
- Full-time
- Remote
2–4 years of relevant experience in finance, accounting, client finance, project accounting, billing, or a related financial operations role; experience within a professional services,…
Added 2 hours ago
W
Senior Process Engineer - Uranium Processing Specialist
Wood
Saskatoon, SK
- $157,000 to $192,000 CAD / year
- Full-time
Wood currently has an exciting opportunity for a Senior Process Engineer - Uranium Processing Specialist at any of our Wood offices in BC, AB, or SK. Reporting to the Process Department…
Added 2 hours ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
Technical Customer Support Specialist – Level 2
Added 2 hours ago
SI
Senior National Claims Specialist
Sovereign Insurance
Montreal, QC
- Full-time
Our National Claims Operations team is looking for an experienced Sr National Claims Specialist to join our highly respected team. Our ideal candidate will be an expert in claims examining,…
Added 2 hours ago
BS
Production Supervisor
Bartech Staffing
Toronto, ON · Greater Toronto Area, Canada
- $36 to $38 CAD / hour
- Contract
…Impellam Group, a connected group providing a global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Production Supervisor…
Added 3 hours ago
H
IT Support Specialist II
HDR
Vancouver, BC
- Full-time
In the role of IT Support Specialist II, we'll count on you to:
Added 3 hours ago
2S
Asset Management Specialist
24 Seven Talent
Toronto, ON
- Contract
Our client is seeking a detail-oriented Sample & Asset Management Coordinator to support product sample management, photography production, and digital content delivery. This role involves…
Added 3 hours ago
QM
Spécialiste en méthodes manufacturières / Manufacturing Methods Specialist
Quantum Management Services Ltd.
Dorval, QC
- $55,000 to $62,400 CAD / year
- Full-time
Our client, a well-established manufacturing organization, is seeking a Manufacturing Methods Specialist to support operations in a dynamic environment where product variety and technical…
Added 5 hours ago
PD
Amazon Marketplace Specialist
Pilothouse Digital
Remote, Canada
- Full-time
- Remote
…Coordinators, CGC & Influencer Managers, we need an Amazon Growth Specialist to own the day-to-day growth and performance of Amazon accounts and work alongside an amazing…
Added 6 hours ago
JI
Paid Media Specialist
Jumbo Interactive
Calgary, AB
- Full-time
The Paid Media Specialist is responsible for end-to-end planning, coordination, execution, and optimization of integrated paid media campaigns across traditional and digital channels. This…

Accommodations Plus International

Airline Support Specialist - Brampton, Canada

Brampton, ON, Canada

$25 CAD / hour · Full-time

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Job details

Pay: $25 CAD / hour
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members - and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work

This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.
Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable French or Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation

The good faith compensation rate for this position is $25.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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More about this job

Responsibilities

Serve as the on-site liaison for the airline partner, processing hotel and ground transportation reservations and responding to client requests promptly and professionally. Negotiate with vendors, resolve client issues, adapt to irregular airline operations, and maintain proficiency in API systems and procedures.

Requirements

The role requires strong customer-facing communication, computer, organizational, multitasking, and prioritization skills, along with flexibility to work varied shifts, weekends, holidays, and overtime as needed. Customer service experience is a plus; airline, hotel, travel, reservation-system, or crew-scheduling experience is preferred or advantageous, and French or Spanish is a plus.

Skills

Customer Service
Interpersonal Skills
Telephone Etiquette
Written Communication
Computer Skills
Multitasking
Prioritization
Attention to Detail
Organization
Vendor Negotiation
Problem Solving
Reservation Processing
Airline Crew Scheduling
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Airline Support
Customer Service
Airline Crew Scheduling
Hotel Reservations
Ground Transportation
Vendor Negotiation
Irregular Operations
Reservation Systems
ACES
Hotel Express
IHRS
Call Center Operations
Airline Operations
Travel Industry
Telephone Etiquette
Written Communication
Customer Request Processing
Problem Resolution
On-Site Support
French
Spanish

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