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Added 23 mins ago
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Financing Specialist
RBC
Langley (District), BC · Vancouver, BC
- Full-time
As a skilled financing specialist supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client…
Added 23 mins ago
BA
People & Culture Coordinator
B+H Architects
Toronto, ON · B+H Canada Toronto
- Full-time
Hands-on Workday experience, including employee data, business processes and reporting.
Added 23 mins ago
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Senior Manager, Business Risk
BMO
Toronto, ON · FCP
- Full-time
Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., operational risk, AML, compliance,…
Added 23 mins ago
SJ
People & Culture Coordinator
Surbana Jurong Group
Toronto, ON · B+H Canada Toronto
- Full-time
Hands-on Workday experience, including employee data, business processes and reporting.
Added 23 mins ago
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Marketing Operations Analyst
D2L
Canada
- Full-time
The Marketing Operations Analyst is a business owner, administrator, and super user of the systems that power our marketing and revenue engine. The core of the role is business ownership…
Added 23 mins ago
R
Principal Specialist, Product Design
RTX
Waterloo, ON
- Full-time
…level, employment type (e.g., temporary or permanent), and business unit, and will be discussed during the hiring process.

Hired applicants may be eligible for annual short-term…
Added 54 mins ago
IO
Inspection Specialist
Imperial Oil
Sarnia, ON
- Full-time
The Inspection Specialist supports day‑to‑day inspection activities within operating areas under the guidance of an Advanced Inspection Specialist. This role assists with inspection…
Added 1 hour ago
CM
Physician Support Specialist
CASA Mental Health
AB
- Full-time
the Physician Support Specialist, follows established policies and procedures; gathers and records all necessary information in the process of maintaining the physician’s patient records.…
Added 1 hour ago
OS
Inventory and Materials Specialist
Orion Steel Group
Edmonton, AB
- Full-time
…each other to ensure growth and ultimately success for the business and our…
Added 1 hour ago
IF
Mobile Mortgage Specialist
Innovation Federal Credit Union
Beaumont, AB · AB · Edmonton, AB
- Full-time
We’re looking for a Mobile Mortgage Specialist to join our team! This position is integral to the function of our organization, playing a critical role in our consumer advice team. The key…
Added 1 hour ago
M
Advisor, Rapid Transit Analysis
Metrolinx
Toronto, ON
- Full-time
Provides input and advice to business unit staff, management, and stakeholders on quantitative data analysis and modelling that examines transportation, land use, population and employment…
Added 2 hours ago
Learning Program Specialist
Scotiabank
Toronto, ON
The Program Specialist is responsible for leading the delivery and implementation of Learning projects with partnership with the Learning Center of Expertise (COE) and with collaboration…
Added 2 hours ago
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Business Analyst, Requirement Specialist - Health and Welfare Administration
LifeWorks
Toronto, ON
- Full-time
Are you someone who speaks both "business" and "technology"? We're looking for a Business Analyst - Requirement Specialist - Health and Welfare Administration to help our clients transform…
Added 2 hours ago
Senior Strategic Sourcing Specialist- Packaging
Lactalis
Toronto, ON
…Packaging, Sales and Marketing and other key functional areas of the business for effective project execution such as new launches, line extensions, and process optimization. The scope…
Added 2 hours ago
SE
Specialist, Business Development & Events
Stikeman Elliott LLP
AB · Calgary, AB
- Full-time
Stikeman Elliott is seeking a Specialist, Business Development & Events to join our team in Calgary. This role is suited for an individual with three to five years of relevant experience,…
Added 2 hours ago
Configuration Management Specialist
Capgemini
Montreal, QC
The configuration management specialist is serves as a subject matter expert supporting configuration governance, engineering data management, PLM processes, and continuous improvement…
Added 2 hours ago
A
Technical Services Specialist
Absorb
Remote, Canada
- Full-time
- Remote
As a Technical Services Specialist, you’ll take on a more advanced, consultative role supporting Absorb’s clients through technical integrations, data solutions, and cross-system…
Added 2 hours ago
Warehouse Specialist
United Services Group
Brampton, ON
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.
Added 3 hours ago
BC
Project Director, Mission Critical
Broccolini Construction Inc.
Toronto, ON
- Full-time
…construction group from the ground up. You will work closely with our business development and development teams, and with specialist engineering partners and…
Added 3 hours ago
SL
VP, Internal Audit, Global Asset Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
This is an opportunity to shape a globally integrated, forward-looking audit strategy for a growing and evolving business, influence senior executives and the Audit Committee, develop a…
Added 3 hours ago
AC
Specialist, IFE Product and Operations - Temporary
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The Specialist, IFE Product and Operations will provide operational and product end-end oversight of all software, media and campaign activities/decisions that impact the In-Flight…
Added 3 hours ago
RL
Grants Specialist
RightBlue Labs Inc
Remote, Canada
- Full-time
- Remote
We are looking for a Grants Specialist to manage and execute grant strategies across a large portfolio of active clients. This role focuses on client management, opportunity oversight, and…
Added 3 hours ago
WM
Spécialiste des opérations de flotte / Fleet Operations Specialist
Waste Management, Inc. (WM)
Sainte-Sophie, QC
- Full-time
Nous sommes présentement à la recherche d’un(e) Spécialiste des opérations de flotte / Fleet Operations Specialist pour notre bureau à Ste-Sophie.
Added 3 hours ago
M
Contract Management Senior Specialist
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
As a Contract Management Senior Specialist you will play a critical role in driving vendor relationships, optimizing third‑party performance, and enabling strong business outcomes through…
Added 3 hours ago
Administration Service Specialist (6-month contract)
The Canada Life Assurance Company
Winnipeg, MB
We are looking for an Administration Service Specialist to join our Group Medical Underwriting team on a 6-month contract. This position follows a hybrid work model, with employees working…

Accommodations Plus International

Airline Support Specialist - Brampton, Canada

Brampton, ON, Canada

$25 CAD / hour · Full-time

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Job details

Pay: $25 CAD / hour
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members - and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work

This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.
Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable French or Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation

The good faith compensation rate for this position is $25.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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More about this job

Responsibilities

Serve as the on-site liaison for the airline partner, processing hotel and ground transportation reservations and responding to client requests promptly and professionally. Negotiate with vendors, resolve client issues, adapt to irregular airline operations, and maintain proficiency in API systems and procedures.

Requirements

The role requires strong customer-facing communication, computer, organizational, multitasking, and prioritization skills, along with flexibility to work varied shifts, weekends, holidays, and overtime as needed. Customer service experience is a plus; airline, hotel, travel, reservation-system, or crew-scheduling experience is preferred or advantageous, and French or Spanish is a plus.

Skills

Customer Service
Interpersonal Skills
Telephone Etiquette
Written Communication
Computer Skills
Multitasking
Prioritization
Attention to Detail
Organization
Vendor Negotiation
Problem Solving
Reservation Processing
Airline Crew Scheduling
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Airline Support
Customer Service
Airline Crew Scheduling
Hotel Reservations
Ground Transportation
Vendor Negotiation
Irregular Operations
Reservation Systems
ACES
Hotel Express
IHRS
Call Center Operations
Airline Operations
Travel Industry
Telephone Etiquette
Written Communication
Customer Request Processing
Problem Resolution
On-Site Support
French
Spanish

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