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Added 12 mins ago
UG
Supervisor, Creative Services and Strategy (Temporary, Full-time) Vancouver
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
Reporting to the Manager, Marketing (MM) the Supervisor Creative Services & Strategy (SCSs) is responsible for overseeing creative strategy, the creative process and project management for…
Added 12 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
North Vancouver, BC
- $25.82 CAD / hour
- Other
…staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker carries out a…
Added 12 mins ago
VC
Food Service Supervisor - Casual/On-Call
Vancouver Coastal Health
Richmond, BC
- $34.81 CAD / hour
- Other
…visitors and staff. Reporting to the Manager/Coordinator, Food Services, the Food Service Supervisor ensures diet orders are compliant and meet the provisions for nutritional care as…
Added 12 mins ago
VC
Diet Technician / Supervisor - Casual/On-Call
Vancouver Coastal Health
North Vancouver, BC
- $34.81 CAD / hour
- Other
Come work as a Diet Technician/Supervisor with Vancouver Coastal Health (VCH) at Berkley Care Centre in North Vancouver, BC! Apply now to join the team!
Added 12 mins ago
TH
Cashier Part Time - MISSISSAUGA S
The Home Depot
Mississauga, ON
- Part-time
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing…
Added 12 mins ago
TH
Lumber Sales Part Time - WINDSOR E
The Home Depot
Windsor, ON
- Part-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 12 mins ago
TH
Lumber Sales Part Time - MISSISSAUGA S
The Home Depot
Mississauga, ON
- Part-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 12 mins ago
TH
Plumbing Sales Part Time - MISSISSAUGA S
The Home Depot
Mississauga, ON
- Part-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 12 mins ago
D
Operations Supervisor - Event Facilities Services
Dexterra
Halifax, NS
- Full-time
We are seeking an experienced Operations Supervisor – Event Facilities Services to lead frontline cleaning teams supporting a busy convention centre and/or arena environment. This role is…
Added 26 mins ago
CH
Part-time- PSW- Carlingwood Retirement
Claridge Homes
Ottawa, ON
- Part-time
Community College Health Care Attendant/Personal Support Worker Certificate or equivalent experience.
Added 26 mins ago
Installation & Repair Supervisor
Execulink Telecom
Burgessville, ON
You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our…
Added 26 mins ago
D
Operations Supervisor - Event Facilities Services
Dexterra
Halifax, NS
- Full-time
We are seeking an experienced Operations Supervisor – Event Facilities Services to lead frontline cleaning teams supporting a busy convention centre and/or arena environment. This role is…
Added 26 mins ago
NL
Analyste Microbiologie - Microbiology Analyst
Neopharm Labs
Blainville, QC
- Full-time
Neopharm, offre des services d’analyse aux fabricants de produits pharmaceutiques, produits de santé naturels et cosmétiques. Nos systèmes de qualité, constamment mis à jour, garantissent…
Added 41 mins ago
Admissions Coordinator
Simon Fraser University
Burnaby, BC
…forecasts and briefing notes as required. In collaboration with the supervisor, the role develops, plans, implements and evaluates admission strategies in order to meet University…
Added 41 mins ago
OC
Fund Development Officer, Monthly Giving (Acquisition)
Oxfam Canada
Ottawa, ON
- Full-time
…work with all units within the Fund Development Department; to support acquisition, retention and revenue growth, with a special focus on Oxfam Canada’s monthly donor program, Shareplan,…
Added 56 mins ago
S
Quality Control Technician III
Seaspan
Victoria, BC
- Full-time
…requirements to shop personnel. This role might be requested to support afternoon shift team and/or support NDE coordination when…
Added 1 hour ago
Nuclear Services Technologist
ATS Automation
Cambridge, ON
The Nuclear Services Specialist supports the operation and maintenance of specialized nuclear automated tooling to ensure its availability, reliability, and performance. This role requires…
Added 1 hour ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
CH
Workplace Experience Supervisor
CBRE HV
Vancouver, BC
- Full-time
As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace…
Added 1 hour ago
O
Transportation Clerk
OPENLANE
Ayr, ON · Kitchener, ON · CAN - ON - Ayr (Kitchener)
- Full-time
Team-oriented. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist.
Added 1 hour ago
PERSONAL SUPPORT WORKER
Southbridge Healthcare LP
Trent Hills, ON
Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to…
Added 1 hour ago
January 2027 - Co-Op - Operational Finance
Turner Construction
Toronto, ON
…fundamentals, project finance concepts, and financial systems. Support day-to-day financial management activities across key accounting functions including Accounts Receivable, Accounts…
Added 1 hour ago
TC
January 2027 - Co-Op - Operational Finance
Turner Construction | Canada
Toronto, ON
- Part-time
…fundamentals, project finance concepts, and financial systems. Support day-to-day financial management activities across key accounting functions including Accounts Receivable, Accounts…

Accommodations Plus International

Airline Support Specialist - Brampton, Canada

Brampton, ON, Canada

$25 CAD / hour · Full-time

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Job details

Pay: $25 CAD / hour
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members - and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work

This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.
Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable French or Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation

The good faith compensation rate for this position is $25.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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More about this job

Responsibilities

Serve as the on-site liaison for the airline partner, processing hotel and ground transportation reservations and responding to client requests promptly and professionally. Negotiate with vendors, resolve client issues, adapt to irregular airline operations, and maintain proficiency in API systems and procedures.

Requirements

The role requires strong customer-facing communication, computer, organizational, multitasking, and prioritization skills, along with flexibility to work varied shifts, weekends, holidays, and overtime as needed. Customer service experience is a plus; airline, hotel, travel, reservation-system, or crew-scheduling experience is preferred or advantageous, and French or Spanish is a plus.

Skills

Customer Service
Interpersonal Skills
Telephone Etiquette
Written Communication
Computer Skills
Multitasking
Prioritization
Attention to Detail
Organization
Vendor Negotiation
Problem Solving
Reservation Processing
Airline Crew Scheduling
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Airline Support
Customer Service
Airline Crew Scheduling
Hotel Reservations
Ground Transportation
Vendor Negotiation
Irregular Operations
Reservation Systems
ACES
Hotel Express
IHRS
Call Center Operations
Airline Operations
Travel Industry
Telephone Etiquette
Written Communication
Customer Request Processing
Problem Resolution
On-Site Support
French
Spanish

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