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Added 41 mins ago
IF
Mobile Mortgage Specialist
Innovation Federal Credit Union
Beaumont, AB · AB · Edmonton, AB
- Full-time
Develop solutions and make recommendations based on an understanding of the members’ needs and business strategy.
Added 41 mins ago
EPL Digital Communications Specialist - Marketing and Communications Division
City of Edmonton
AB
…clear, accessible, and easy to use? As a Digital Communications Specialist at the Edmonton Public Library (EPL), you will help shape and improve the library's digital presence through…
Added 55 mins ago
M
Advisor, Rapid Transit Analysis
Metrolinx
Toronto, ON
- Full-time
…undertake continuous improvement of analytical tools, and support business case…
Added 55 mins ago
AC
Investment Specialist (Full Time, 14 Month Term) Winnipeg/Hybrid
Access Credit Union
Winnipeg, MB · Corporate Office (General)
- Full-time
The Investment Specialist I seeks to manage and grow the assigned wealth management portfolio by providing exceptional service to both existing and potential members through the sale of…
Added 55 mins ago
R
Banking Advisor
RBC
Thompson, MB
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
C
Lake Country and Northern Ontario Opportunities (Multiple Locations)
CIBC
Barrie, ON · Chatham-Kent, ON · Dryden, ON · Forest, ON · Fort Frances, ON · Goderich, ON · Hearst, ON · Huntsville, ON · Kapuskasing, ON · ON · Kirkland Lake, ON · Listowel, ON · Manitouwadge, ON · Mitchell, ON · Moosonee, ON · Owen Sound, ON · Petrolia, ON · Port Elgin, ON · Red Lake, ON · Sarnia, ON · Sault Ste. Marie, ON · Sioux Lookout, ON · Stratford, ON · Strathroy, ON · Sudbury, ON · Temiskaming Shores, ON · Thunder Bay, ON · Timmins, ON · Walkerton, ON · Wingham, ON
- Full-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 1 hour ago
C
Client Engagement Associate
CIBC
Victoria, BC
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 1 hour ago
C
Client Engagement Associate - LaChute
CIBC
Lachute, QC
- Full-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 1 hour ago
C
Client Engagement Associate - Rouyn-Noranda
CIBC
Rouyn-Noranda, QC · Principale & Perreault
- Full-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 1 hour ago
L
Business Analyst, Requirement Specialist - Health and Welfare Administration
LifeWorks
Toronto, ON
- Full-time
Are you someone who speaks both "business" and "technology"? We're looking for a Business Analyst - Requirement Specialist - Health and Welfare Administration to help our clients transform…
Added 1 hour ago
W
Associate Specialist - Quotations
Wesco
Calgary, AB
- Full-time
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that…
Added 1 hour ago
Configuration Management Specialist
Capgemini
Montreal, QC
The configuration management specialist is serves as a subject matter expert supporting configuration governance, engineering data management, PLM processes, and continuous improvement…
Added 1 hour ago
A
Technical Services Specialist
Absorb
Remote, Canada
- Full-time
- Remote
As a Technical Services Specialist, you’ll take on a more advanced, consultative role supporting Absorb’s clients through technical integrations, data solutions, and cross-system…
Added 2 hours ago
R
Client Advisor
RBC
Sudbury, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
BC
Project Director, Mission Critical
Broccolini Construction Inc.
Toronto, ON
- Full-time
…construction group from the ground up. You will work closely with our business development and development teams, and with specialist engineering partners and…
Added 2 hours ago
T
Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
SL
VP, Internal Audit, Global Asset Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…provides independent assurance and strategic insights across a business that is a key priority for Sun Life and manages more than $900 billion in assets supporting Sun Life’s insurance…
Added 2 hours ago
MS
Onboarding Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
…Morgan Stanley Wealth Management, provides workplace financial solutions that build employee financial confidence, foster loyalty, and help our corporate clients attract and retain top…
Added 2 hours ago
WM
Spécialiste des opérations de flotte / Fleet Operations Specialist
Waste Management, Inc. (WM)
Sainte-Sophie, QC
- Full-time
Contribuez à l’élaboration de solutions qui soutiennent les communautés, les clients et les infrastructures essentielles partout au Canada.
Added 2 hours ago
M
Contract Management Senior Specialist
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
As a Contract Management Senior Specialist you will play a critical role in driving vendor relationships, optimizing third‑party performance, and enabling strong business outcomes through…
Added 2 hours ago
Administration Service Specialist (6-month contract)
The Canada Life Assurance Company
Winnipeg, MB
We are looking for an Administration Service Specialist to join our Group Medical Underwriting team on a 6-month contract. This position follows a hybrid work model, with employees working…
Added 2 hours ago
PG
Programmatic Specialist
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading…
Added 2 hours ago
RB
Banking Advisor
Royal Bank of Canada
Placentia, NL
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
System Specialist II (Field Technician Building Automation Systems BAS - Solutions), Halifax NS
Siemens
Dartmouth, NS · Halifax, NS
…experience working with Building Automation Systems. As a System Specialist, you are a trusted advisor, team player, and frontline technical expert. You will perform project start-ups,…
Added 3 hours ago
N
Marketing Specialist - Bilingual (FR/EN) (Contract)
Numeris
Toronto, ON
- Contract
The Bilingual Marketing Specialist supports all marketing and communications activities across the organization, managing project intake, prioritization, and workflow to ensure timely…

Accommodations Plus International

Airline Support Specialist - Brampton, Canada

Brampton, ON, Canada

$25 CAD / hour

Apply About employer

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Job details

Pay: $25 CAD / hour
Posting language: English
Posted: Oct 29, 2026

Original job description

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.

Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.

Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.

Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.

Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.

Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.

Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.

Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable French or Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation
The good faith compensation rate for this position is $25.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

Apply About employer

More about this job

Responsibilities

The Airline Support Specialist serves as an on-site liaison to process hotel and ground transportation reservations for airline partners. They are responsible for providing professional customer service, negotiating with vendors, and resolving client disagreements effectively.

Requirements

Candidates should possess excellent interpersonal, communication, and computer skills with the ability to work in a fast-paced environment. Prior experience with GDS or reservation systems and knowledge of airline crew scheduling are considered strong assets.

Skills

Customer service
Airline crew scheduling
GDS systems
Hotel reservation systems
Interpersonal skills
Telephone etiquette
Writing skills
Computer skills
Multi-tasking
Prioritization
Detail oriented
Organizational skills
Negotiation
Problem solving
French
Spanish

Visa sponsorship

Not detected in the job text

Keywords

Airline Support Specialist
Customer Service
Reservation Systems
GDS
ACES
Hotel Express
IHRS
IROPS
Vendor Negotiation
Logistics
Travel Industry
Operations
Scheduling
Data Protection
Information Assurance

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