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Added 2 mins ago
CL
Store Manager
Chatters Limited Partnerships
BC
- Full-time
At Chatters, beauty is more than what we do, it’s how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and…
Added 2 mins ago
PS
Ottawa Head Event Supervisor
Puppy Sphere
Ottawa, ON
- $20 CAD / hour
- Part-time
Act as a point of contact and manage any situations that arise during the events, liaising with management or customer service as necessary, and ensure a smooth and successful experience…
Added 2 mins ago
C
12 Month Contract Driver (Part-Time)
Cencora
Montreal, QC · CAN > QC > St. Laurent > Poirier
- Part-time
…remplir avec exactitude la documentation requise et à offrir un service à la clientèle de haut niveau, tout en respectant les procédures opérationnelles du Courrier Mondial du Canada, les…
Added 2 mins ago
TG
Planet Fitness - Member Services Representative - Part Time - London
Taymax Group
London, ON
- Part-time
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Added 2 mins ago
TG
Planet Fitness - Member Services Representative - Part Time - South Barrie
Taymax Group
Barrie, ON
- Part-time
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Added 2 mins ago
TG
Planet Fitness - Member Services Representative - Part Time - Brockville
Taymax Group
Brockville, ON
- Part-time
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Added 2 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Levis, QC · Quebec, QC · Trois-Rivières, QC
- Full-time
A supportive environment with dedicated sales managers and local Sun Life district leadership team focused on your professional development and long-term success
Added 2 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Rimouski, QC
- Full-time
A supportive environment with dedicated sales managers and local Sun Life district leadership team focused on your professional development and long-term success
Added 2 mins ago
TS
Kettle Coordinator Asst (Full Time)
The Salvation Army Canada and Bermuda Territory
Edmonton, AB · St. Albert, AB
- Full-time
One year of related experience or working in customer service
Added 2 mins ago
C
Financial Services Representative (Cantonese/Mandarin)
CIBC
Toronto, ON
- Full-time
Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented
Added 2 mins ago
C
Financial Services Representative II
CIBC
Toronto, ON
- Full-time
Banking, Client Loyalty, Client Relations, Credit Card Sales, Customer Engagement, Customer Experience (CX), Customer Service, Educational Savings Plans, Financial Products, Financial…
Added 2 mins ago
MK
Sales Associate - Metropolis
Michael Kors
Burnaby, BC
- Part-time
 Provide the highest level of customer service
Added 2 mins ago
A
Brand Ambassador
Acosta
Edmonton, AB
- Part-time
Build authentic trust with shoppers through personalized recommendations and outstanding customer service.
Added 2 mins ago
Data Services Specialist
Global Relay
Vancouver, BC
Provide exceptional service to both external and internal customers while maintaining department SLAs
Added 2 mins ago
Pharmacy Assistant (Midtown)
Calgary Co-op
Calgary, AB
This is your opportunity to embrace a culture that promotes a passion for customer service, teamwork and continuous improvement as well as ensuring the delivery of exceptional customer…
Added 2 mins ago
Financial Service Representative
Money Mart
Coquitlam, BC
Provide friendly, professional, and accurate customer service by assessing customer needs, completing transactions, answering questions, and identifying opportunities to promote and…
Added 2 mins ago
Financial Service Representative
Money Mart
Calgary, AB
Provide friendly, professional, and accurate customer service by assessing customer needs, completing transactions, answering questions, and identifying opportunities to promote and…
Added 2 mins ago
Senior Engineering Specialist
The Canada Life Assurance Company
London, ON · Toronto, ON
Are you a Senior Data Platform Engineer professional focused on platform administration, operations and support, have strong Leadership and Communication skills who is looking for a…
Added 2 mins ago
PC
Pharmacy Assistant – Liverpool, NS
Pharmasave Canada
Hunts Point, NS
- Full-time
Reynold’s Pharmasave is a full-service, community-focused pharmacy located in Liverpool, on the beautiful South Shore of Nova Scotia. We are looking for an enthusiastic, self-motivated…
Added 2 mins ago
LV
KEY HOLDER-EN
La Vie En Rose
Richmond Hill, ON
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 16 mins ago
IE
Associé(e), Service aux patients - Montréal Nord, Est
Inizio Engage
Laval, QC · Montreal, QC
- Full-time
Inizio Engage Canada est à la recherche d'un(e) associé(e), service aux patients pour se joindre à notre équipe et établir des relations significatives avec les professionnels de la santé.…
Added 16 mins ago
LD
Sales Service Cashier
London Drugs Limited
Gibsons, BC
- $18.25 to $21.58 CAD / hour
- Other
In addition to the above duties, this is a customer service position which requires a great deal of customer contact. Accordingly, you must be able to work effectively in a fast paced…
Added 16 mins ago
SD
Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
- Full-time
…Services, Health & Wellness, Merchandising, National Operations, Professional Affairs, Loblaw Digital, Loblaw Technology, and Marketing, and other teams as necessary to realize our…
Added 16 mins ago
SD
Regulated Pharmacy Technician, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 16 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Accommodations Plus International

Airline Support Specialist - Brampton, Canada

Brampton, ON, Canada

$25 CAD / hour

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Job details

Pay: $25 CAD / hour
Posting language: English
Posted: Oct 29, 2026

Original job description

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.

Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.

Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.

Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.

Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.

Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.

Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.

Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable French or Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation
The good faith compensation rate for this position is $25.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

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More about this job

Responsibilities

The Airline Support Specialist serves as an on-site liaison to process hotel and ground transportation reservations for airline partners. They are responsible for providing professional customer service, negotiating with vendors, and resolving client disagreements effectively.

Requirements

Candidates should possess excellent interpersonal, communication, and computer skills with the ability to work in a fast-paced environment. Prior experience with GDS or reservation systems and knowledge of airline crew scheduling are considered strong assets.

Skills

Customer service
Airline crew scheduling
GDS systems
Hotel reservation systems
Interpersonal skills
Telephone etiquette
Writing skills
Computer skills
Multi-tasking
Prioritization
Detail oriented
Organizational skills
Negotiation
Problem solving
French
Spanish

Visa sponsorship

Not detected in the job text

Keywords

Airline Support Specialist
Customer Service
Reservation Systems
GDS
ACES
Hotel Express
IHRS
IROPS
Vendor Negotiation
Logistics
Travel Industry
Operations
Scheduling
Data Protection
Information Assurance

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