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Added 13 mins ago
IF
Mobile Mortgage Specialist
Innovation Federal Credit Union
Beaumont, AB · AB · Edmonton, AB
- Full-time
We’re looking for a Mobile Mortgage Specialist to join our team! This position is integral to the function of our organization, playing a critical role in our consumer advice team. The key…
Added 13 mins ago
EPL Digital Communications Specialist - Marketing and Communications Division
City of Edmonton
AB
…clear, accessible, and easy to use? As a Digital Communications Specialist at the Edmonton Public Library (EPL), you will help shape and improve the library's digital presence through…
Added 13 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour
Shoppers Drug Mart
Quebec, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 mins ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Hamilton, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 28 mins ago
AC
Investment Specialist (Full Time, 14 Month Term) Winnipeg/Hybrid
Access Credit Union
Winnipeg, MB · Corporate Office (General)
- Full-time
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and…
Added 28 mins ago
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Banking Advisor
RBC
Thompson, MB
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 43 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - La Prairie
Holt Renfrew
Mississauga, ON
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 43 mins ago
S
Senior Retail Sales Consultant - Part time - Chinook Centre, AB
Swarovski
Calgary, AB
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 43 mins ago
C
Lake Country and Northern Ontario Opportunities (Multiple Locations)
CIBC
Barrie, ON · Chatham-Kent, ON · Dryden, ON · Forest, ON · Fort Frances, ON · Goderich, ON · Hearst, ON · Huntsville, ON · Kapuskasing, ON · ON · Kirkland Lake, ON · Listowel, ON · Manitouwadge, ON · Mitchell, ON · Moosonee, ON · Owen Sound, ON · Petrolia, ON · Port Elgin, ON · Red Lake, ON · Sarnia, ON · Sault Ste. Marie, ON · Sioux Lookout, ON · Stratford, ON · Strathroy, ON · Sudbury, ON · Temiskaming Shores, ON · Thunder Bay, ON · Timmins, ON · Walkerton, ON · Wingham, ON
- Full-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 43 mins ago
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Client Engagement Associate
CIBC
Victoria, BC
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 43 mins ago
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Client Engagement Associate - LaChute
CIBC
Lachute, QC
- Full-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 43 mins ago
C
Client Engagement Associate - Rouyn-Noranda
CIBC
Rouyn-Noranda, QC · Principale & Perreault
- Full-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 43 mins ago
Learning Program Specialist
Scotiabank
Toronto, ON
The Program Specialist is responsible for leading the delivery and implementation of Learning projects with partnership with the Learning Center of Expertise (COE) and with collaboration…
Added 43 mins ago
Technical Support Specialist
Dentons
Vancouver, BC
Dentons Canada LLP is currently recruiting for a Technical Support Specialist for our Vancouver office. The Technical Support Specialist provides world-class client service and technical…
Added 58 mins ago
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Associate Specialist - Quotations
Wesco
Calgary, AB
- Full-time
As an Associate Specialist – Quotations, you will assist in developing proposals, bids, quotations, or other documents describing organizational products and services in response to…
Added 58 mins ago
Senior Strategic Sourcing Specialist- Packaging
Lactalis
Toronto, ON
…intelligence, risk mitigation, contract management, budget support, and continuous improvement initiatives. Additionally, the Senior Buyer will collaborate with Plant Operations, Packaging…
Added 1 hour ago
KA
Client Success Specialist
Kaizen Automotive Group
Calgary, AB
- Full-time
This role is ideal for someone who is customer-focused, highly organized, and thrives in a fast-paced environment. You'll build strong client relationships, support service delivery, and…
Added 1 hour ago
Configuration Management Specialist
Capgemini
Montreal, QC
Participate in configuration audits and support resolution of configuration discrepancies while ensuring compliance of engineering and certification documentation with customer and internal…
Added 1 hour ago
B
Patient Services Specialist
BonLook
Penticton 1, BC
- Full-time
…exceptional skills and experience and join us as a Patient Services Specialist to fill an existing…
Added 1 hour ago
A
Technical Services Specialist
Absorb
Remote, Canada
- Full-time
- Remote
Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance.
Added 1 hour ago
P
Customer Experience Specialist – Reviews & Social Care
Pergolux
Remote, Canada
- $58,000 to $65,000 CAD / year
- Full-time
- Remote
As a Customer Experience Specialist – Reviews & Social Care, you will own the monitoring, public response coordination, and resolution follow-through for customer feedback across our US…
Added 1 hour ago
A
IT Specialist
AccorHotel
Jasper, AB
- Full-time
…Regional Team and the broader Technology Services Team, the IT Specialist plays a key role in supporting day-to-day IT support, service requests, and ensuring alignment with company IT…
Added 1 hour ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
North Glengarry, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Ajax, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Accommodations Plus International

Airline Support Specialist - Brampton, Canada

Brampton, ON, Canada

$25 CAD / hour

Apply About employer

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Job details

Pay: $25 CAD / hour
Posting language: English
Posted: Oct 29, 2026

Original job description

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.

Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.

Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.

Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.

Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.

Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.

Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.

Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable French or Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation
The good faith compensation rate for this position is $25.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

Apply About employer

More about this job

Responsibilities

The Airline Support Specialist serves as an on-site liaison to process hotel and ground transportation reservations for airline partners. They are responsible for providing professional customer service, negotiating with vendors, and resolving client disagreements effectively.

Requirements

Candidates should possess excellent interpersonal, communication, and computer skills with the ability to work in a fast-paced environment. Prior experience with GDS or reservation systems and knowledge of airline crew scheduling are considered strong assets.

Skills

Customer service
Airline crew scheduling
GDS systems
Hotel reservation systems
Interpersonal skills
Telephone etiquette
Writing skills
Computer skills
Multi-tasking
Prioritization
Detail oriented
Organizational skills
Negotiation
Problem solving
French
Spanish

Visa sponsorship

Not detected in the job text

Keywords

Airline Support Specialist
Customer Service
Reservation Systems
GDS
ACES
Hotel Express
IHRS
IROPS
Vendor Negotiation
Logistics
Travel Industry
Operations
Scheduling
Data Protection
Information Assurance

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