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Added 11 mins ago
S
ILS Training Specialist II
Seaspan
Victoria, BC
- Full-time
The ILS Training Specialist II is responsible for analyzing, designing, and developing engaging and innovative training solutions for technical and non-technical audiences within a…
Added 11 mins ago
ELA Teacher Recruitment & Training Specialist
Think Academy CAN
Toronto, ON
Think Academy US is looking for an ELA Teacher Recruitment & Training Specialist to build the teaching team for our US Online English Language Arts program. Based in our downtown Toronto…
Added 11 mins ago
ELA Teacher Development & Recruitment Specialist
Think Academy CAN
Toronto, ON
Think Academy US is looking for an ELA Teacher Development & Recruitment Specialist to build the teaching team for our US Online English Language Arts program. Based in our downtown Toronto…
Added 11 mins ago
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IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 26 mins ago
SAP Service Management Consultant
Syntax
Thornhill, ON
…professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP…
Added 26 mins ago
AC
Account Specialist (Surety)
Aon Corporation
Winnipeg, MB
- Full-time
Aon is seeking a Account Specialist (Surety) to join our team in Winnipeg. In this position, you'll collaborate closely with colleagues and clients, helping deliver exceptional service and…
Added 26 mins ago
Order Fulfillment & Logistics Specialist
Technogym S.p.A.
Toronto, ON
Technogym Canada is growing! We are looking for an Order Fulfillment & Logistics Specialist to manage the end-to-end order processing cycle, from order entry to delivery. You will ensure…
Added 27 mins ago
AA
Business Specialist
Altrom Auto Group Canada (Division of UAP Inc.)
Kingston, ON
- Full-time
…Altrom is seeking an Altrom Business Development & Operations Specialist to lead the growth of our Import Parts business across Eastern…
Added 27 mins ago
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Bilingual Inbound Fraud Specialist (French and English)
BMO
NB · New Brunswick, Canada
- Full-time
The Bilingual Fraud Specialist, BMO Virtual Connect is accountable to take inbound calls from customers related to fraud.
Added 27 mins ago
JA
Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
As a Quality and Continuous Improvement Specialist, you will support operational excellence by developing, implementing, and maintaining the Quality Management System while leading…
Added 27 mins ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
Saint John, NB
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 27 mins ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
Fredericton, NB
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 27 mins ago
GL
Specialist, Document Production Services
Goodmans LLP
Toronto, ON
- Full-time
We are looking for a full-time Specialist, Document Production Services. As a key member of the Document Production Services team, you will be reporting to the Team Leader, Document…
Added 27 mins ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
Moncton, NB
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 27 mins ago
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Bilingual Inbound Fraud Specialist (French and English)
BMO
NS · Nova Scotia, Canada
- Full-time
The Bilingual Fraud Specialist, BMO Virtual Connect is accountable to take inbound calls from customers related to fraud.
Added 42 mins ago
Nuclear Services Technologist
ATS Automation
Cambridge, ON
The Nuclear Services Specialist supports the operation and maintenance of specialized nuclear automated tooling to ensure its availability, reliability, and performance. This role requires…
Added 42 mins ago
Inspection Specialist
ExxonMobil
Sarnia, ON
The Inspection Specialist supports day‑to‑day inspection activities within operating areas under the guidance of an Advanced Inspection Specialist. This role assists with inspection…
Added 42 mins ago
AC
Senior Proposal Specialist
Allnorth Consultants Limited
Sherwood Park, AB · AB · Kamloops, BC · Kelowna, BC · Nanaimo, BC · Prince George, BC · Vancouver, BC · Victoria, BC · Saskatoon, SK · Calgary, AB
- Full-time
You’ll thrive as a Senior Proposal Specialist on Allnorth’s Proposal Office team if you’re an experienced proposal professional who takes pride in developing clear, compliant, and…
Added 42 mins ago
Veterinary Nursing Manager - Leaside, ON
Veterinary Emergency Group (VEG)
ON
…want to go in your career. And yes to having a voice - and the support - to make an impact here in ways you never thought…
Added 42 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kingston, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 42 mins ago
UI
Automotive Parts Specialist
UAP Inc.
Airdrie, AB
- $21.6 to $28.8 CAD / hour
- Full-time
…corporate discounts, as well as training throughout your career to support and guide your professional development. This position pays between $21.60 and $28.80 per hour (depending on your…
Added 57 mins ago
Autobody Technician
Kirmac Collision and Autoglass
Kamloops, BC
Opportunities to grow into technical specialist or leadership roles
Added 57 mins ago
WL
Communications Specialist
WeirFoulds LLP
Toronto, ON
- Full-time
We are seeking an experienced Communications Specialist to join our Marketing and Business Development team on a permanent full-time basis. This role reports to the Communications Manager,…
Added 57 mins ago
TH
Spécialiste des ventes - porte et fenêtre (temps plein)
The Home Depot
Canada
- Full-time
Added 57 mins ago
A
Norton Holiday Assisted Sales Brand Ambassador
Acosta
Brampton, ON
- Part-time
So, are you Premium's next Computer Software Sales Specialist?

Accommodations Plus International

Airline Support Specialist - Brampton, Canada

Brampton, ON, Canada

$25 CAD / hour

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Job details

Pay: $25 CAD / hour
Posting language: English
Posted: Oct 29, 2026

Original job description

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.

Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.

Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.

Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.

Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.

Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.

Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.

Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable French or Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation
The good faith compensation rate for this position is $25.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

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More about this job

Responsibilities

The Airline Support Specialist serves as an on-site liaison to process hotel and ground transportation reservations for airline partners. They are responsible for providing professional customer service, negotiating with vendors, and resolving client disagreements effectively.

Requirements

Candidates should possess excellent interpersonal, communication, and computer skills with the ability to work in a fast-paced environment. Prior experience with GDS or reservation systems and knowledge of airline crew scheduling are considered strong assets.

Skills

Customer service
Airline crew scheduling
GDS systems
Hotel reservation systems
Interpersonal skills
Telephone etiquette
Writing skills
Computer skills
Multi-tasking
Prioritization
Detail oriented
Organizational skills
Negotiation
Problem solving
French
Spanish

Visa sponsorship

Not detected in the job text

Keywords

Airline Support Specialist
Customer Service
Reservation Systems
GDS
ACES
Hotel Express
IHRS
IROPS
Vendor Negotiation
Logistics
Travel Industry
Operations
Scheduling
Data Protection
Information Assurance

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