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Added 4 months ago
R
Senior Business Systems Analyst
RAVL
Toronto, Ontario
- Full-time
A strong technical foundation - previous experience as a developer or working closely with engineering teams is highly valued
Added 4 months ago
R
Data Engineer
RAVL
Toronto, Ontario
- Full-time
Work closely with platform and software engineers to integrate data flows into broader application ecosystems
Added 4 months ago
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Software Engineer
RAVL
Toronto, Ontario
- Full-time
As a Software Engineer at RAVL, you’ll design, build, and deliver secure, scalable, and high-performance services that form the backbone of modern digital systems. You’ll bring curiosity,…
Added 4 months ago
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Senior Software Engineer, CMS (Auto Repossession & Remarketing)
AutoScout24
Toronto, Ontario
- Full-time
We’re looking for a Senior Software Engineer who takes end-to-end ownership, thrives in ambiguity, and wants to build systems that matter. This role is central to rethinking and rebuilding…
Added 3 months ago
TA
Gen AI Engineer
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
…a highly skilled AI Engineer with 7+ years of experience in software engineering, with a heavy focus on Python, AWS infrastructure, and Generative AI. The ideal candidate will be…
Added 4 months ago
AP
Observability Engineer
Accommodations Plus International
Markham, ON
- $90,000 to $110,000 CAD / year
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Added 3 months ago
DevOps Lead
Web Hosting Canada (WHC)
Montreal, QC
WHC is looking for a hands-on, technically deep DevOps Lead to own the performance, reliability, and operational health of our server fleet. Reporting to the Director of Technology, you’ll…
Added 3 months ago
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DevOps Specialist (6 months)
CIRA
Ottawa, ON
- Temporary
3+ years of experience in DevOps, DevSecOps, build engineering or software development.
Added 3 months ago
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Software Engineering Manager
PCMI
Oakville, ON
- $170,000 to $180,000 USD / year
We're looking for a hands-on, technically strong Software Engineering Manager who thrives in ambiguity and can rally a team to ship high-quality software. You'll set technical directions,…
Added 2 months ago
Release Train Engineer
Acuity Inc.
Brossard, QC
The Release Train Engineer (RTE) is the chief facilitator for a newly forming Software Agile Release Train (ART). This role is accountable for establishing and maturing the ART operating…
Added 2 months ago
Gestionnaire en chef de projet
Acuity Inc.
Brossard, QC
…équipes Agile et services partagés, notamment l’Architecture, le DevOps, la Sécurité, l’Assurance qualité et la Gestion de…
Added 1 month ago
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Senior Web Back-End Developer
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
Added 3 months ago
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Software Developer
Wavestore
Ottawa, ON
- Full-time
Software (VMS) company delivering innovative security solutions to customers
Added 4 months ago
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Production Support Analyst - Capital Markets
Synechron
Toronto, Ontario
- $100,000 to $110,000 CAD / year
- Full-time
…end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through…
Added 5 months ago
K
Co-op/Intern Developer, DevOps
Kinaxis
Ottawa, Ontario
- Internship
…product. This role will have a focus on programming to ensure that DevOps methodologies and technologies are tailored for Kinaxis’ business rules and ways of…
Added 4 months ago
C
Apps Development Sr Manager - Vice President
Citi
Mississauga, Ontario
- Full-time
Contribute to the formulation of strategies for platform engineering and DevOps functional areas.
Added 4 months ago
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Senior Data Engineer
BrainStation
Toronto, Ontario
- $120,000 to $145,000 USD / year
- Full-time
Bachelor’s degree or higher in Computer Science, Data Engineering, Information Technology, or a related field.
Added 3 months ago
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Software Engineer II
Emburse
Toronto, ON
- Full-time
Emburse software engineers contribute to the development of an engaging and interconnected set of system solutions. As an engineer, you will enhance the experiences of your customers, solve…
Added 3 months ago
GS
Google Cloud Platform (GCP) Architect
GlassHouse Systems
Toronto, ON
- Full-time
Added 3 months ago
MS
Cybersecurity Platform Specialist (Kubernetes workload protection) (Hybrid)
Morgan Stanley
Montreal, QC
- Full-time
Collaborate with infrastructure, cloud, DevOps, and application teams, while participating in Agile ceremonies and engaging with technology stakeholders to enhance existing and future…
Added 2 months ago
C
Senior Software Developer (12 months)
CIRA
Ottawa, ON
- Temporary
You're a passionate software developer who wants your work to make a difference. You have a strong background in cybersecurity and an interest in DNS and networking technologies. You’re…
Added 3 months ago
BA
Senior Analyst, Application Integration
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
Design, implement and support integration solutions leveraging Application Engineering experience and knowledge of the Insurance and Asset Management business domains
Added 3 months ago
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Spécialiste des tests système / System Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
Connaissance des pratiques DevOps et des pipelines CI/CD
Added 3 months ago
H
Full Stack Engineer
HSBC
Toronto, ON
- Full-time
Drive CI/CD automation and continuous improvement within the DevOps product/service team
Added 3 months ago
S
Senior DevOps Engineer
ShyftLabs
Toronto, ON
- Full-time
…to solve complex business challenges through cloud, AI, data engineering, and modern software solutions. We foster a collaborative, innovation-driven culture where talented professionals…

Accommodations Plus International

Observability Engineer

Markham, ON, Canada

$90,000 to $110,000 CAD / year

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Job details

Pay: $90,000 to $110,000 CAD / year
Posting language: English
Posted: Jun 11, 2026

Original job description

Job Overview

This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.

As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.

Key Responsibilities

Workflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery.
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
System Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.
Collaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.
Support & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.

Key Skills & Qualifications:

Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.
5+ years of experience supporting Change, Incident, and Problem Management function.
5+ years of experience in a Platform, CI/CD, SRE, or Observability role.
Proven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.
Strong proficiency with Java, RESTful APIs, JSON, and data analytics.
Experience in Java, Python, PowerShell, and/or Unix shell.
Familiarity with ITIL best practices, DevOps, and enterprise IT environments.
Experience with microservices architecture, secure authentication, and performance optimization.
Strong problem-solving skills and ability to navigate ambiguity to define clear solutions.
Excellent verbal and written communication skills.
Strong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.
Experience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.
Demonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.
Experience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.

Preferred Qualifications

Experience in technical support or service delivery role.
Experience with AI/ML concepts or Gen AI tooling applied to operational automation.
Familiarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).
Experience with PINGFederate, SAML, or enterprise identity and access management.
Knowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Proven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.
Demonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.

Education

BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

What’s In it for You

RRSP with employer matching

Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team

Compensation

Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

ensure smooth technical operations that directly support and enhance the experience of users globally

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More about this job

Responsibilities

The role involves designing and administering the AWS cloud-based observability toolchain, specifically Datadog, JSM, and xMatters. It focuses on driving automation and AI-assisted workflows to optimize incident, change, and problem management processes.

Requirements

Requires over 5 years of experience in ITSM, ITIL, and observability roles with strong proficiency in scripting and REST APIs. Candidates must demonstrate expertise in Generative AI tools and the Atlassian suite to improve operational efficiency.

Skills

Datadog
Jira Service Management
xMatters
Python
PowerShell
RESTful APIs
JSON
Generative AI
ITIL
ITSM
DevOps
CI/CD
AWS
Java
Unix Shell
Microservices Architecture

Benefits

RRSP with employer matching
Paid Time Off
Extended health insurance
LTD
Life insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Observability
Datadog
Jira Service Management
xMatters
AWS
Python
PowerShell
Java
REST API
JSON
Generative AI
Agentic AI
Prompt Engineering
ITIL
ITSM
DevOps
CI/CD
SRE
Microservices
OpenTelemetry
PingFederate
SAML
Identity and Access Management
Incident Management
Change Management
Problem Management
GitHub Copilot
Microsoft Copilot
ChatGPT
Unix Scripts

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