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Added 3 months ago
PC
Industrial Automation Support Specialist - NEXIA
Powerhouse Controls Ltd
Cambridge, Ontario
- Full-time
…share our passion for shaping the future of control systems and automation. If you're fueled by the fire of creativity, if you're driven by a desire to collaborate with a diverse community…
Added 3 months ago
R
Technical Lead
RAVL
Toronto, Ontario
- Full-time
Hands-on experience with CI/CD, automation, observability, and modern development practices
Added 3 months ago
R
Platform Engineer, Machine Learning
RAVL
Toronto, Ontario
- Full-time
Implement reusable workflows aligned with platform architecture
Added 3 months ago
R
Data Engineer
RAVL
Toronto, Ontario
- Full-time
At RAVL, we connect strategy with execution, care deeply about the people we work with, and measure success by the lasting impact we leave behind. Our purpose is to build a team that puts…
Added 3 months ago
R
Software Engineer
RAVL
Toronto, Ontario
- Full-time
At RAVL, we connect strategy with execution, care deeply about the people we work with, and measure success by the lasting impact we leave behind. Our purpose is to build a team that puts…
Added 3 months ago
GA
Forward Deployed Engineer
GC AI
Canada
- Contract
…and own it completely. Come shape the future of legal work with…
Added 1 month ago
Senior Product Analyst, Consumer Analytics (f/m/x)
HelloFresh
Toronto, ON
Advanced Python programming skills for data analysis, automation, and building analytical tools (pandas, numpy, etc.).
Added 3 months ago
AP
Observability Engineer
Accommodations Plus International
Markham, ON
- $90,000 to $110,000 CAD / year
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
Added 2 months ago
DevOps Lead
Web Hosting Canada (WHC)
Montreal, QC
Solid scripting and automation (Bash, plus Python or Perl), and real experience managing server configuration in Git and automating changes safely.
Added 5 months ago
Senior Analyst, Data & GIS
Novacap
Brossard, QC
Proficiency in Python for scripting, automation, and geospatial workflows
Added 2 months ago
AC
Business Operations Analyst, Talent and Business Systems
Agentis Capital Advisors
Vancouver, BC
- $72,000 to $75,000 CAD / year
- Full-time
Agentis Capital Advisors is a leading global financial advisor with a reputation for delivering unparalleled value and advice to its clients. The firm has been the recipient of numerous…
Added 2 months ago
R
Risk Strategist
Relay
Remote, Canada
- Full-time
- Remote
You’re proficient in Python for advanced analysis or automation
Added 3 months ago
S
Production Support Analyst - Capital Markets
Synechron
Toronto, Ontario
- $100,000 to $110,000 CAD / year
- Full-time
…more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a…
Added 3 months ago
C
Apps Development Sr Manager - Vice President
Citi
Mississauga, Ontario
- Full-time
…implementing, and managing the firm's engineering platforms, with a focus on CI/CD, container orchestration, and observability. The overall objective of this role is to drive the automation…
Added 3 months ago
AN
Software Engineer, Layer1
Arista Networks
Vancouver, British Columbia
- Full-time
…intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current…
Added 3 months ago
AN
Software Engineer, Linux Kernel
Arista Networks
Vancouver, British Columbia
- Full-time
…intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current…
Added 3 months ago
EL
Senior Financial Analyst
Empire Life
Canada
- Full-time
Our mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence.
Added 3 months ago
SI
Senior Verification Manager, SERDES PHY
Synopsys Inc
Mississauga, Ontario
- $166,000 to $248,000 USD / year
- Full-time
Scripting proficiency in Shell, Perl, Python, or C++ with the ability to review and contribute to automation infrastructure
Added 2 months ago
MS
Cybersecurity Platform Specialist (Kubernetes workload protection) (Hybrid)
Morgan Stanley
Montreal, QC
- Full-time
Experience with enterprise automation and infrastructure engineering using Python, PowerShell, Bash, REST APIs, and HashiCorp Vault or equivalent secrets management technologies.
Added 2 months ago
Mechanical Revit/BIM Modeller, Buildings
WSP
Thornhill, ON
Familiarity with design automation techniques; ability to script in Dynamo or Python is an asset.
Added 2 months ago
KS
Principal Environment Artist - GameSim - Pipeline
Keywords Studios
Remote, Canada
- Full-time
- Remote
GameSim is a game development studio that partners with clients to build games across PC/console and a range of art styles. We care about craftsmanship, collaboration, and shipping work…
Added 2 months ago
C
Senior Software Developer (12 months)
CIRA
Ottawa, ON
- Temporary
Proficiency in Linux environments and scripting with Bash for automation and troubleshooting.
Added 2 months ago
BA
Senior Analyst, Application Integration
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
Proven expertise in ETL/ELT, data integration concepts with exposure to Python, Streamlit, REST API, SQL, XML, JSON, CSV.
Added 2 months ago
T
Ingénieur opérations aériennes / Flight Operations Engineer
Telesat
Gatineau, QC
- Full-time
Expérience en programmation en C et en Python ainsi qu’en bases de données constitue un atout.
Added 2 months ago
S&
Lead Electrical Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
…our clients. Depending on the role, employees may use data, automation, artificial intelligence, and other digital tools to support research, analysis, engineering and design activities,…

Accommodations Plus International

Observability Engineer

Markham, ON, Canada

$90,000 to $110,000 CAD / year

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Job details

Pay: $90,000 to $110,000 CAD / year
Posting language: English
Posted: Jun 11, 2026

Original job description

Job Overview

This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.

As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.

Key Responsibilities

Workflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery.
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
System Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.
Collaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.
Support & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.

Key Skills & Qualifications:

Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.
5+ years of experience supporting Change, Incident, and Problem Management function.
5+ years of experience in a Platform, CI/CD, SRE, or Observability role.
Proven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.
Strong proficiency with Java, RESTful APIs, JSON, and data analytics.
Experience in Java, Python, PowerShell, and/or Unix shell.
Familiarity with ITIL best practices, DevOps, and enterprise IT environments.
Experience with microservices architecture, secure authentication, and performance optimization.
Strong problem-solving skills and ability to navigate ambiguity to define clear solutions.
Excellent verbal and written communication skills.
Strong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.
Experience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.
Demonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.
Experience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.

Preferred Qualifications

Experience in technical support or service delivery role.
Experience with AI/ML concepts or Gen AI tooling applied to operational automation.
Familiarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).
Experience with PINGFederate, SAML, or enterprise identity and access management.
Knowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Proven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.
Demonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.

Education

BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

What’s In it for You

RRSP with employer matching

Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team

Compensation

Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

ensure smooth technical operations that directly support and enhance the experience of users globally

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More about this job

Responsibilities

The role involves designing and administering the AWS cloud-based observability toolchain, specifically Datadog, JSM, and xMatters. It focuses on driving automation and AI-assisted workflows to optimize incident, change, and problem management processes.

Requirements

Requires over 5 years of experience in ITSM, ITIL, and observability roles with strong proficiency in scripting and REST APIs. Candidates must demonstrate expertise in Generative AI tools and the Atlassian suite to improve operational efficiency.

Skills

Datadog
Jira Service Management
xMatters
Python
PowerShell
RESTful APIs
JSON
Generative AI
ITIL
ITSM
DevOps
CI/CD
AWS
Java
Unix Shell
Microservices Architecture

Benefits

RRSP with employer matching
Paid Time Off
Extended health insurance
LTD
Life insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Observability
Datadog
Jira Service Management
xMatters
AWS
Python
PowerShell
Java
REST API
JSON
Generative AI
Agentic AI
Prompt Engineering
ITIL
ITSM
DevOps
CI/CD
SRE
Microservices
OpenTelemetry
PingFederate
SAML
Identity and Access Management
Incident Management
Change Management
Problem Management
GitHub Copilot
Microsoft Copilot
ChatGPT
Unix Scripts

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