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Added 1 month ago
LT
Vision Software Developer II
LMI Technologies
Burnaby, BC
- Full-time
…that make physical optical hardware see, calibrate, and align with millimeter precision. This is an ideal time to join, as your work will directly influence the final product. If you are a…
Added 1 month ago
PO
Head of Space AI
Player One Space
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
…system-level trade-offs, and ensure the architecture survives contact with real spacecraft…
Added 1 month ago
B
Full Stack Engineer
BoomerangHR
Remote, Canada
- $140,000 to $180,000 CAD / year
- Full-time
- Remote
At Boomerang, we’re on a mission to revolutionize how employers stay connected with their former colleagues. We believe relationships matter and are here to provide a simple, affordable,…
Added 4 months ago
C
MAAS Systems Engineer - Python (Toronto area)
Canonical
Toronto, Ontario
- Full-time
…related to doing this well and fast at scale. You will work with a mixture of hardware: cutting edge new silicon that Kernel Team and Partner Engineering teams work on to make them run…
Added 5 months ago
HC
Co-op Engineer-Mobile AI
Huawei Canada
Markham, Ontario
- Full-time
Founded in 2012, the Noah’s Ark lab has evolved into a prominent research organization with notable achievements in academia and industry. The lab’s mission focuses on advancing artificial…
Added 5 months ago
BA
Machine Learning Engineer - Enterprise
Boson AI
Toronto, Ontario
- $150,000 to $400,000 CAD / year
- Full-time
…agents can perform complex tasks autonomously, interacting with diverse data sources and tools, as we collectively move towards building truly cohesive and powerful AI capabilities for our…
Added 4 months ago
R
Senior Full Stack Developer
roomvu
Vancouver, British Columbia
- $70,000 to $75,000 CAD / year
- Full-time
Roomvu is seeking a Senior Full Stack Web Application Developer to build, maintain, and enhance customer-facing web applications, SaaS platforms, and internal business tools. The successful…
Added 4 months ago
T
Software Engineering Intern (Backend)
Terminal
Remote, Canada
- Internship
- Remote
Experience with a server-side framework like Node.js/Express or Python/FastAPI
Added 4 months ago
E
Staff Software Engineer
ecobee
Toronto, Ontario
- Full-time
…full stack: the mobile experiences that customers interact with on a daily basis, the utility integrations powering smarter energy grids, the smart building tools that help property…
Added 4 months ago
AC
Manager, Applications Engineering
Avidbots Corp.
Kitchener, Ontario
- Full-time
Familiar with programming in C++, Python, and Bash scripting
Added 4 months ago
R
Technical Lead
RAVL
Toronto, Ontario
- Full-time
At RAVL, we connect strategy with execution, care deeply about the people we work with, and measure success by the lasting impact we leave behind. Our purpose is to build a team that puts…
Added 4 months ago
R
Senior Platform Engineer, AI
RAVL
Toronto, Ontario
- Full-time
These roles span both current initiatives and pipeline hiring, with a focus on building secure, scalable, and production-ready AI platforms.
Added 4 months ago
R
Principal Platform Engineer, Machine Learning
RAVL
Toronto, Ontario
- Full-time
These roles include both immediate project needs and pipeline hiring for upcoming engagements, with a focus on building reliable, production-grade ML systems at scale.
Added 4 months ago
R
Platform Engineer, Machine Learning
RAVL
Toronto, Ontario
- Full-time
Implement reusable workflows aligned with platform architecture
Added 4 months ago
R
Data Engineer
RAVL
Toronto, Ontario
- Full-time
At RAVL, we connect strategy with execution, care deeply about the people we work with, and measure success by the lasting impact we leave behind. Our purpose is to build a team that puts…
Added 4 months ago
R
Software Engineer
RAVL
Toronto, Ontario
- Full-time
At RAVL, we connect strategy with execution, care deeply about the people we work with, and measure success by the lasting impact we leave behind. Our purpose is to build a team that puts…
Added 3 months ago
TA
Forward Deployed Engineer (Generative AI)
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Tiger Analytics is looking for experienced Forward Deployment Engineer (Generative AI) with Gen AI experience to join our fast-growing advanced analytics consulting firm. Our employees…
Added 3 months ago
TA
Gen AI Engineer
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
…Canada, the UK, India, Singapore, and Australia, working closely with clients across CPG, Retail, Insurance, BFS, Manufacturing, Life Sciences, and Healthcare. We are a Great Place to…
Added 4 months ago
AP
Observability Engineer
Accommodations Plus International
Markham, ON
- $90,000 to $110,000 CAD / year
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
Added 3 months ago
D
Market Research and Competitive Intelligence Analyst II [568]
D-Wave
Burnaby, BC
- $73,000 to $100,000 CAD / year
Experience working with dashboards or data visualization tools (e.g., Tableau, Power BI, Python, or similar).
Added 3 months ago
DevOps Lead
Web Hosting Canada (WHC)
Montreal, QC
Coach the engineers around you, set clear expectations, and partner well with Development and System Administration. Lead by owning outcomes, not by counting hours.
Added 4 months ago
R
Senior Staff Software Engineer, Platform
Rippling
Toronto, ON
- $201,000 to $335,000 CAD / year
…event-driven dependency graph, workflow engine, search capabilities, developer ecosystem, and Rippling Query Language…
Added 6 months ago
Senior Analyst, Data & GIS
Novacap
Brossard, QC
…members and Operating Partners, and will collaborate closely with deal teams and portfolio company management to translate complex spatial data into clear, actionable intelligence. If your…
Added 3 months ago
Student Researcher, BS/MS, Fall 2026
Google
Toronto, ON · Waterloo, ON · Montreal, QC
Experience with one or more general purpose programming languages (e.g., Python, Java, JavaScript, C/C++, etc.).
Added 3 months ago
Student Researcher, PhD, Fall 2026
Google
Toronto, ON · Waterloo, ON · Montreal, QC
Experience with one or more general purpose programming languages (e.g., Python, Java, JavaScript, C/C++, etc.).

Accommodations Plus International

Observability Engineer

Markham, ON, Canada

$90,000 to $110,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $110,000 CAD / year
Posting language: English
Posted: Jun 11, 2026

Original job description

Job Overview

This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.

As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.

Key Responsibilities

Workflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery.
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
System Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.
Collaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.
Support & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.

Key Skills & Qualifications:

Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.
5+ years of experience supporting Change, Incident, and Problem Management function.
5+ years of experience in a Platform, CI/CD, SRE, or Observability role.
Proven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.
Strong proficiency with Java, RESTful APIs, JSON, and data analytics.
Experience in Java, Python, PowerShell, and/or Unix shell.
Familiarity with ITIL best practices, DevOps, and enterprise IT environments.
Experience with microservices architecture, secure authentication, and performance optimization.
Strong problem-solving skills and ability to navigate ambiguity to define clear solutions.
Excellent verbal and written communication skills.
Strong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.
Experience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.
Demonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.
Experience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.

Preferred Qualifications

Experience in technical support or service delivery role.
Experience with AI/ML concepts or Gen AI tooling applied to operational automation.
Familiarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).
Experience with PINGFederate, SAML, or enterprise identity and access management.
Knowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Proven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.
Demonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.

Education

BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

What’s In it for You

RRSP with employer matching

Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team

Compensation

Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

ensure smooth technical operations that directly support and enhance the experience of users globally

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More about this job

Responsibilities

The role involves designing and administering the AWS cloud-based observability toolchain, specifically Datadog, JSM, and xMatters. It focuses on driving automation and AI-assisted workflows to optimize incident, change, and problem management processes.

Requirements

Requires over 5 years of experience in ITSM, ITIL, and observability roles with strong proficiency in scripting and REST APIs. Candidates must demonstrate expertise in Generative AI tools and the Atlassian suite to improve operational efficiency.

Skills

Datadog
Jira Service Management
xMatters
Python
PowerShell
RESTful APIs
JSON
Generative AI
ITIL
ITSM
DevOps
CI/CD
AWS
Java
Unix Shell
Microservices Architecture

Benefits

RRSP with employer matching
Paid Time Off
Extended health insurance
LTD
Life insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Observability
Datadog
Jira Service Management
xMatters
AWS
Python
PowerShell
Java
REST API
JSON
Generative AI
Agentic AI
Prompt Engineering
ITIL
ITSM
DevOps
CI/CD
SRE
Microservices
OpenTelemetry
PingFederate
SAML
Identity and Access Management
Incident Management
Change Management
Problem Management
GitHub Copilot
Microsoft Copilot
ChatGPT
Unix Scripts

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