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Added 9 days ago
Senior Java Developer (with Python, AWS and Terraform) - Toronto, ON (Hybrid)
Pozent Corporation
Toronto, ON
$65 to $85 USD / hour
Contract
We are seeking a skilled and passionate Senior Software Engineer with strong expertise in Java and AWS to join our technology team. The ideal candidate will have extensive hands-on…
Added 2 months ago
Senior Backend & Infrastructure Engineer
Scispot
Canada
Full-time
We are looking for a senior backend and infrastructure engineer who treats production as a product.
Added 9 days ago
Senior Software Engineer
ecobee
Toronto, ON
Full-time
We also use Java, Python, and JavaScript, and value choosing the right tool for the job.
Added 3 months ago
ead Full Stack Developer (C# / .NET Core / Azure)
Aarorn Technologies Inc
Toronto, Ontario
Contract
At its core, this role requires excellent problem-solving skills and C#/.Net, Java, Python and full stack coding capability. This role will need to effectively communicate, collaborate, and…
Added 1 month ago
Senior Platform Engineer - AI Platforms & Deployment - Landmark
Halliburton
Calgary, AB
The engineer who succeeds in this role brings independent judgment to their work and applies it consistently. You own your assignments end to end, communicate clearly when something is off…
Added 1 month ago
Senior Software Engineer, Backend
Camunda
Remote, Canada
Full-time · Remote
As a Senior Software Engineer, Backend, you’ll take ownership of automated reliability testing and chaos engineering at the core of Camunda 8. This role thrives on curiosity,…
Added 9 days ago
Senior Cloud Software Engineer
Harvey Nash
Vancouver, BC
Full-time
…environments. As the company continues to scale, they're looking for a Senior Cloud Software Engineer to help build and evolve the cloud platform powering their…
Added 3 months ago
Senior Software Engineer (Vancouver Hybrid)
Boomi
Vancouver, British Columbia
Full-time
5+ years hands-on experience with Java, Advanced Java, JUnit, CI/CD, and Source Control Systems
Added 3 months ago
Senior Consultant, SailPoint ISC
Cyderes
Toronto, Ontario
$130,000 to $150,000 CAD / year
Full-time
The Senior Consultant, SailPoint, is a customer-facing consultant responsible for implementing the technical deployments of IAM solutions at Cyderes. They work on customer projects,…
Added 3 months ago
Observability Engineer
Accommodations Plus International
Markham, ON
$90,000 to $110,000 CAD / year
This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and…
Added 3 months ago
Senior Staff Software Engineer, Platform
Rippling
Toronto, ON
$201,000 to $335,000 CAD / year
We're hiring a Senior Staff Engineer to help define the future of Rippling's core platform and AI infrastructure. This is a rare opportunity to work on foundational systems that sit at the…
Added 22 days ago
Senior Full-Stack Software Development Engineer
Remitly
Burnaby, BC
Full-time
As a Senior Full-Stack Software Development Engineer, you will own meaningful features end-to-end - from technical design through production - partnering closely with product, design, and…
Added 21 days ago
VP Senior Applied AI Full-Stack Engineer
Citi
Mississauga, ON
Full-time
We are seeking a senior technical leader specializing in building high-performance, interactive data visualization platforms and enterprise reporting engines. This is an expert-level role…
Added 2 months ago
Senior Backend Software Engineer
Top Hat
Remote, Canada
Full-time · Remote
Top Hat is hiring for a Senior Backend Software Engineer on our Aktiv Platform team. This is a great opportunity to drive force behind the technical excellence of our ecosystem. You will…
Added 20 days ago
Staff Full-Stack Product Software Engineer
Equinix
Toronto, ON
Full-time
This role is best suited to a highly hands-on senior engineer who:
Added 3 months ago
Senior Full-Stack Engineer
Wunderkind (formerly BounceX)
Montreal, Quebec · Quebec, Quebec
Full-time
We are seeking a senior full stack engineer who can help deliver Wunderkind Advertising's roadmap across supply, demand, and platform investments. This includes building and scaling…
Added 2 months ago
Manager, Software Engineering
Emburse
Toronto, ON
Full-time
…engaging and interconnected set of system solutions. As an engineer, you will enhance the experiences of your customers, solve interesting challenges, and design new solutions. Emburse,…
Added 3 months ago
Senior Mobile Engineer, Agentic Payments
Snaplii
Etobicoke, Ontario
Full-time
To help build this future, we are looking for a highly experienced mobile engineer to help define the next generation of AI-native payment experiences.
Added 9 days ago
Senior Software Engineer II
Thomson Reuters
Toronto, ON
Full-time
…Connectors, and Web services Connectors/Listener, complex scripts (Java or Groovy scripts), process/ sub-processes interdependencies and scheduled data jobs, performance…
Added 3 months ago
Lead Full Stack Developer
Saatchi & Saatchi Canada
Canada
Full-time
…database migration, debugging a prod incident, mentoring a senior engineer, or sitting in a client architecture conversation. You thrive at the intersection of architecture, engineering,…
Added 3 months ago
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, Ontario
Full-time
We are seeking a highly motivated Senior Software Engineer to join our growing engineering team. This role offers an exciting opportunity to design and build scalable, production grade…
Added 3 months ago
Senior Data Engineer I - QuantumBlack, AI by McKinsey
QuantumBlack, AI by McKinsey
Toronto, Ontario
Full-time
Expert-level proficiency in Python and SQL and the ability to work in polyglot environments (Scala, Java) when required by client enterprise systems
Added 23 days ago
Staff Software Engineer, Payments
Kindsight
Canada
Full-time
We are seeking a Staff Software Engineer, Payments to provide technical leadership as Kindsight builds its next-generation Payments Platform.
Added 9 days ago
Technical Specialist, Senior - Vital Software
Hitachi Rail
Toronto, ON
Full-time
The Senior Software Technical Specialist leads the design, development, integration, and testing of complex operationally critical and safety-critical software systems within the railway…
Added 12 days ago
Senior Software Test Engineer
Coursera
Toronto, ON
As a Senior Software Test Engineer (Test Infrastructure and Tooling) at Coursera, you’ll play a key role in helping teams produce high-quality software for millions of learners across the…

Accommodations Plus International

Observability Engineer

Markham, ON, Canada

Pay: $90,000 to $110,000 CAD / year
Posting language: English
Posted: Jun 11, 2026

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Original job description

Job Overview

This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.

As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.

Key Responsibilities

Workflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery.
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
System Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.
Collaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.
Support & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.

Key Skills & Qualifications:

Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.
5+ years of experience supporting Change, Incident, and Problem Management function.
5+ years of experience in a Platform, CI/CD, SRE, or Observability role.
Proven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.
Strong proficiency with Java, RESTful APIs, JSON, and data analytics.
Experience in Java, Python, PowerShell, and/or Unix shell.
Familiarity with ITIL best practices, DevOps, and enterprise IT environments.
Experience with microservices architecture, secure authentication, and performance optimization.
Strong problem-solving skills and ability to navigate ambiguity to define clear solutions.
Excellent verbal and written communication skills.
Strong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.
Experience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.
Demonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.
Experience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.

Preferred Qualifications

Experience in technical support or service delivery role.
Experience with AI/ML concepts or Gen AI tooling applied to operational automation.
Familiarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).
Experience with PINGFederate, SAML, or enterprise identity and access management.
Knowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Proven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.
Demonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.

Education

BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

What’s In it for You

RRSP with employer matching

Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team

Compensation

Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

ensure smooth technical operations that directly support and enhance the experience of users globally

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More about this job

Responsibilities

The role involves designing and administering the AWS cloud-based observability toolchain, specifically Datadog, JSM, and xMatters. It focuses on driving automation and AI-assisted workflows to optimize incident, change, and problem management processes.

Requirements

Requires over 5 years of experience in ITSM, ITIL, and observability roles with strong proficiency in scripting and REST APIs. Candidates must demonstrate expertise in Generative AI tools and the Atlassian suite to improve operational efficiency.

Skills

Datadog
Jira Service Management
xMatters
Python
PowerShell
RESTful APIs
JSON
Generative AI
ITIL
ITSM
DevOps
CI/CD
AWS
Java
Unix Shell
Microservices Architecture

Benefits

RRSP with employer matching
Paid Time Off
Extended health insurance
LTD
Life insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Observability
Datadog
Jira Service Management
xMatters
AWS
Python
PowerShell
Java
REST API
JSON
Generative AI
Agentic AI
Prompt Engineering
ITIL
ITSM
DevOps
CI/CD
SRE
Microservices
OpenTelemetry
PingFederate
SAML
Identity and Access Management
Incident Management
Change Management
Problem Management
GitHub Copilot
Microsoft Copilot
ChatGPT
Unix Scripts

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