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Added 4 months ago
OI
Network Engineer
Orion Innovation
Mississauga, Ontario
- Full-time
…telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and…
Added 4 months ago
AP
Observability Engineer
Accommodations Plus International
Markham, ON
- $90,000 to $110,000 CAD / year
This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and…
Added 4 months ago
C
Apps Development Sr Manager - Vice President
Citi
Mississauga, Ontario
- Full-time
A senior-level position responsible for accomplishing results by designing, implementing, and managing the firm's engineering platforms, with a focus on CI/CD, container orchestration, and…
Added 2 months ago
C
Senior Software Developer (12 months)
CIRA
Ottawa, ON
- Temporary
…chance to be part of a team that’s shaping the future of digital security and DNS technology, making a meaningful difference in how Canadians and global citizens alike experience and trust…
Added 3 months ago
BA
Senior Analyst, Application Integration
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The Senior Analyst, Application Integration, delivers application integration solutions that support the operations and scalability of our Brookfield Wealth Solutions and Brookfield Credit…
Added 1 month ago
Senior Manager Data Platforms
OpenTable
Toronto, ON
As the Senior Manager of our Data Platforms team, you will lead a highly technical group responsible for the reliability, performance, and scalability of our core data infrastructure. You…
Added 1 month ago
M
Senior Security Engineer - Vulnerability & Data/SaaS Security
Marqeta
Remote, Canada
- Full-time
- Remote
The Senior Security Engineer owns the day-to-day operation, integration, and continuous improvement of Marqeta's vulnerability management, cloud security posture, and data/SaaS security…
Added 1 month ago
P
Toronto Technology Audit & Advisory (Financial Services) Senior Consultant
Protiviti
Toronto, ON
- Full-time
Protiviti is looking for a Technology Audit & Advisory Senior Consultant to join our growing Financial Services team.
Added 1 month ago
P
Toronto Technology Audit & Advisory (Financial Services) Manager
Protiviti
Toronto, ON
- Full-time
…will also be a mentor, trainer, and coach to Consultants and Senior Consultants as you facilitate the successful completion of project work plans. By focusing on clients and engagements in…
Added 3 months ago
RC
Senior Quality Assurance Software Developer – Analytics
Ribbon Communications
Montreal, QC
- Full-time
JOB TITLE Senior Quality Assurance Software Developer – Ribbon Analytics
Added 2 months ago
M
Systems Administrator III (Linux)
Moneris
Toronto, ON
- Full-time
This is a senior, hands-on infrastructure role centered on operating and modernizing a large-scale RHEL estate of thousands of virtual machines spanning development through mission-critical…
Added 2 months ago
M
Systems Engineer
Moneris
Toronto, ON
- Full-time
…protection, Active Directory, Windows and Linux administration, automation, and monitoring, with a primary focus on advancing standards, compliance, performance, capacity, and…
Added 3 months ago
T
Senior LEO Satellite Operations Engineer
Telesat
Ottawa, ON
- Full-time
…Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa,…
Added 3 months ago
V
Engineering Lead, Quality
Vancity
Toronto, ON · Vancouver, BC
- Full-time
As a Engineering Lead, Quality, you will play a senior technical role responsible for ensuring the quality, reliability, and performance of member-facing platforms through hands-on…
Added 1 month ago
R
Senior Systems Developer (Dynamics 365)
Resonaite
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Our client is seeking a Senior Application & Systems Developer to design, develop, integrate, and support business-critical applications within a Microsoft technology environment.
Added 4 months ago
SC
Administrateur Stockage (Senior)
SII Canada
Montreal, Quebec
- Full-time
Contribuer à des initiatives DevOps (Python, Flask, Git, Ansible, etc.)
Added 3 months ago
C
Senior Data Analyst
CarePartners
London, ON · Waterloo, ON
- Full-time
We are hiring for a Senior Data Analyst to join our team!
Added 3 months ago
M
Senior Network Administrator
Moneris
Toronto, ON
- Full-time
You will have the opportunity to work across network security, cloud connectivity, automation, and infrastructure modernization initiatives that directly support critical business…
Added 1 month ago
AW
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Amazon Web Services (AWS)
Toronto, ON
- Full-time
5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and…
Added 5 months ago
N
Full Stack Blockchain Developer
Ndax
Calgary, Alberta
- $60,000 to $150,000 CAD / year
- Full-time
Help improve our code quality through writing unit tests, automation and performing code reviews
Added 3 months ago
PI
Implementation Specialist – Senior Linux and Cloud Engineer
PureLogic IT Solutions
Ottawa, ON
- Full-time
We are seeking a highly skilled Implementation Specialist – Senior Linux and Cloud Engineer to join our Professional Services team. In this role, you will be responsible for designing,…
Added 3 months ago
F
Senior Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
The team is hiring a Senior DevQA for the cloud services development. This role needs someone who has experienced software testing background and basic knowledge of cloud technique and…
Added 1 month ago
M
Senior Software Engineer
Mastercard
Vancouver, BC
- Full-time
The Business Rules Engineering & Strategy team is looking for a Senior Software Engineer to drive forth our mission of building robust IBM ODM Rule solutions that provide transaction-level…
Added 1 month ago
W
Senior / Staff Software Engineer, AI Tech Strike Team
Waabi
Toronto, ON
- $165,000 to $265,000 USD / year
- Full-time
Strong proficiency in Python (or another common programming language), and comfort working across modern build systems, CI/CD pipelines, and developer infrastructure.
Added 3 months ago
MS
Senior Full Stack Engineer
Motorola Solutions
Vancouver, BC
- Full-time
…safer, and more seamless through modern access control and automation technology that people rely on every day. We’re building an industry-leading platform at meaningful scale, and we’re…

Accommodations Plus International

Observability Engineer

Markham, ON, Canada

$90,000 to $110,000 CAD / year

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Job details

Pay: $90,000 to $110,000 CAD / year
Posting language: English
Posted: Jun 11, 2026

Original job description

Job Overview

This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.

As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.

Key Responsibilities

Workflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery.
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
System Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.
Collaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.
Support & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.

Key Skills & Qualifications:

Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.
5+ years of experience supporting Change, Incident, and Problem Management function.
5+ years of experience in a Platform, CI/CD, SRE, or Observability role.
Proven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.
Strong proficiency with Java, RESTful APIs, JSON, and data analytics.
Experience in Java, Python, PowerShell, and/or Unix shell.
Familiarity with ITIL best practices, DevOps, and enterprise IT environments.
Experience with microservices architecture, secure authentication, and performance optimization.
Strong problem-solving skills and ability to navigate ambiguity to define clear solutions.
Excellent verbal and written communication skills.
Strong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.
Experience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.
Demonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.
Experience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.

Preferred Qualifications

Experience in technical support or service delivery role.
Experience with AI/ML concepts or Gen AI tooling applied to operational automation.
Familiarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).
Experience with PINGFederate, SAML, or enterprise identity and access management.
Knowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Proven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.
Demonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.

Education

BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

What’s In it for You

RRSP with employer matching

Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team

Compensation

Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

ensure smooth technical operations that directly support and enhance the experience of users globally

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More about this job

Responsibilities

The role involves designing and administering the AWS cloud-based observability toolchain, specifically Datadog, JSM, and xMatters. It focuses on driving automation and AI-assisted workflows to optimize incident, change, and problem management processes.

Requirements

Requires over 5 years of experience in ITSM, ITIL, and observability roles with strong proficiency in scripting and REST APIs. Candidates must demonstrate expertise in Generative AI tools and the Atlassian suite to improve operational efficiency.

Skills

Datadog
Jira Service Management
xMatters
Python
PowerShell
RESTful APIs
JSON
Generative AI
ITIL
ITSM
DevOps
CI/CD
AWS
Java
Unix Shell
Microservices Architecture

Benefits

RRSP with employer matching
Paid Time Off
Extended health insurance
LTD
Life insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Observability
Datadog
Jira Service Management
xMatters
AWS
Python
PowerShell
Java
REST API
JSON
Generative AI
Agentic AI
Prompt Engineering
ITIL
ITSM
DevOps
CI/CD
SRE
Microservices
OpenTelemetry
PingFederate
SAML
Identity and Access Management
Incident Management
Change Management
Problem Management
GitHub Copilot
Microsoft Copilot
ChatGPT
Unix Scripts

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