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Added 1 month ago
Senior Software Developer, API Platform
Miovision
Remote, Canada
$150,000 to $170,000 CAD / year
Full-time · Remote
…entire product ecosystem. We are looking for a Senior Software Developer to lead the technical execution of our unified API gateway; the high-speed express lane that powers everything from…
Added 1 month ago
Senior Fullstack Engineer
NimbleRx
Toronto, ON
$195,000 to $228,000 CAD / year
Full-time
Build a scalable platform, API, user interface, and web services that people love to use
Added 1 month ago
Senior Backend Engineer
NimbleRx
Toronto, ON
$195,000 to $228,000 CAD / year
Full-time
Build a scalable platform, API, and services that people love to use
Added 5 months ago
Core Java Developer (contract)
Capgemini
Montreal, Quebec
Contract
We are seeking a highly experienced Senior Java Developer to join the Ops Tech department. In this pivotal role, you will contribute significantly to the successful delivery of the UPE…
Added 3 months ago
Project Infrastructure & MBSE Engineer - NETE
The Weir Group PLC
Dartmouth, Nova Scotia
Full-time
…data integration, analysis, Application Programming Interface (API) development and Independent Verification & Validation (IV&V) services in support of the Royal Canadian Navy…
Added 3 months ago
Staff Software Developer
PENN Interactive
Canada
Full-time
Build, support, and maintain key services that drive our Federated GraphQL API, event-driven architecture, and regulatory compliance tooling
Added 18 days ago
CCaaS Engineer
Accenture
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
Develop AWS Lambda functions and backend integrations in Python, Node.js, or Java.
Added 9 days ago
Senior Software Engineer
ecobee
Toronto, ON
Full-time
…heart of this is the Energy Control Platform (ECP), ecobee's API platform that enables utility partners to create and manage demand response and grid resiliency programs, dispatch events to…
Added 9 days ago
Stage coopératif - Hiver 2027: Développement et analyse IA (8 mois)
CGI
Montreal, QC
Full-time
Basic or intermediate knowledge of at least one relevant programming language, including Python, Java, JavaScript, TypeScript, or equivalent.
Added 3 months ago
Sr. Engineer, Enterprise Platforms
Invesco
Charlottetown, Prince Edward Island
Full-time
…development and support of enterprise-grade services and internal developer platforms. You’ll work in agile teams to improve CI/CD pipelines, support platform integrations, and enhance…
Added 3 months ago
Principal Software Engineer
PointClickCare
Mississauga, Ontario
$156,000 to $174,000 CAD / year
Full-time
Experience writing clean code that performs well at scale using Java. Experience with UI development and React frameworks.
Added 3 months ago
ead Full Stack Developer (C# / .NET Core / Azure)
Aarorn Technologies Inc
Toronto, Ontario
Contract
Job Title: Lead Full Stack Developer (C# / .NET Core / Azure)
Added 1 month ago
Global Transaction Banking (GTB), Engineer I
TD
Toronto, ON
Full-time
Primary skills: Spring Boot, Java, Python, OAuth2, Rest API, Kafka, Azure (or GCP, AWS), Datadog, Github Actions, Autosys
Added 1 month ago
Software Engineer, AI Document Generation
EvenUp
Remote, Canada
Full-time · Remote
Strong software development experience, with hands-on expertise in Python or languages such as Go, Java, Node.js, or C++.
Added 1 month ago
Site Reliability Developer 1
Vena Solutions
Remote, Canada
Full-time · Remote
…orchestration practices for Vena's SaaS platform. As a Site Reliability Developer 1, you will be part of the first level of contact into the STO team, focusing on improving the…
Added 1 month ago
Technical Lead Analyst - Billing & Pricing Platforms
Scotiabank
Toronto, ON
Collaborate with architects to define system design, API contracts, and service interactions aligned to enterprise standards.
Added 9 days ago
Guidewire Solution Architect
VySystems
Canada
Full-time
Added 9 days ago
Senior and Staff Software Engineers (Product Engineering) - Multiple Roles
Index Exchange
Toronto, ON
Full-time
Strong software engineering skills, including proficiency in programming languages such as Golang, Java, C#, Typescript (React)
Added 9 days ago
Senior Cloud Software Engineer
Harvey Nash
Vancouver, BC
Full-time
5+ years of software engineering experience (e.g., Python, Java, Go etc.)
Added 3 months ago
Senior Software Engineer (Vancouver Hybrid)
Boomi
Vancouver, British Columbia
Full-time
5+ years hands-on experience with Java, Advanced Java, JUnit, CI/CD, and Source Control Systems
Added 3 months ago
Software Engineer
RAVL
Toronto, Ontario
Full-time
Architect and implement systems using modern languages and frameworks (e.g., Java, Node.js, .NET, Go, Python)
Added 3 months ago
Senior Full Stack Developer
Aarorn Technologies Inc
Toronto, Ontario
Contract
We’re seeking a talented Senior Full Stack Developer who will be developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and Azure…
Added 3 months ago
Principal Architect
Accommodations Plus International
Markham, ON
…blueprint for our core systems - cloud-native services on AWS, Java backends, Angular front-ends, and data layers (Postgres/Oracle). You create the patterns teams reach for because they're…
Added 3 months ago
Observability Engineer
Accommodations Plus International
Markham, ON
$90,000 to $110,000 CAD / year
…and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity,…
Added 3 months ago
Senior Staff Software Engineer, Platform
Rippling
Toronto, ON
$201,000 to $335,000 CAD / year
…event-driven dependency graph, workflow engine, search capabilities, developer ecosystem, and Rippling Query Language…

Accommodations Plus International

Observability Engineer

Markham, ON, Canada

Pay: $90,000 to $110,000 CAD / year
Posting language: English
Posted: Jun 11, 2026

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Original job description

Job Overview

This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.

As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.

Key Responsibilities

Workflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery.
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
System Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.
Collaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.
Support & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.

Key Skills & Qualifications:

Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.
5+ years of experience supporting Change, Incident, and Problem Management function.
5+ years of experience in a Platform, CI/CD, SRE, or Observability role.
Proven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.
Strong proficiency with Java, RESTful APIs, JSON, and data analytics.
Experience in Java, Python, PowerShell, and/or Unix shell.
Familiarity with ITIL best practices, DevOps, and enterprise IT environments.
Experience with microservices architecture, secure authentication, and performance optimization.
Strong problem-solving skills and ability to navigate ambiguity to define clear solutions.
Excellent verbal and written communication skills.
Strong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.
Experience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.
Demonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.
Experience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.

Preferred Qualifications

Experience in technical support or service delivery role.
Experience with AI/ML concepts or Gen AI tooling applied to operational automation.
Familiarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).
Experience with PINGFederate, SAML, or enterprise identity and access management.
Knowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Proven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.
Demonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.

Education

BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

What’s In it for You

RRSP with employer matching

Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team

Compensation

Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

ensure smooth technical operations that directly support and enhance the experience of users globally

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More about this job

Responsibilities

The role involves designing and administering the AWS cloud-based observability toolchain, specifically Datadog, JSM, and xMatters. It focuses on driving automation and AI-assisted workflows to optimize incident, change, and problem management processes.

Requirements

Requires over 5 years of experience in ITSM, ITIL, and observability roles with strong proficiency in scripting and REST APIs. Candidates must demonstrate expertise in Generative AI tools and the Atlassian suite to improve operational efficiency.

Skills

Datadog
Jira Service Management
xMatters
Python
PowerShell
RESTful APIs
JSON
Generative AI
ITIL
ITSM
DevOps
CI/CD
AWS
Java
Unix Shell
Microservices Architecture

Benefits

RRSP with employer matching
Paid Time Off
Extended health insurance
LTD
Life insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Observability
Datadog
Jira Service Management
xMatters
AWS
Python
PowerShell
Java
REST API
JSON
Generative AI
Agentic AI
Prompt Engineering
ITIL
ITSM
DevOps
CI/CD
SRE
Microservices
OpenTelemetry
PingFederate
SAML
Identity and Access Management
Incident Management
Change Management
Problem Management
GitHub Copilot
Microsoft Copilot
ChatGPT
Unix Scripts

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