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Added 2 months ago
BC
Software Engineer (AI/ML)
Blackpoint Cyber
Remote, Canada
- $128,000 to $158,000 CAD / year
- Full-time
- Remote
Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations…
Added 2 months ago
1
Senior Workplace Technology Engineer – Toronto
1Password
Toronto, ON
- Full-time
…password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity,…
Added 1 month ago
Senior Associate/Cybersecurity Consultant Due Diligence Advisory (Forensic Services practice)
Charles River Associates
Toronto, ON
CRA is seeking a Cybersecurity Consultant (Assessments / Due Diligence / Advisory) to support client engagements focused on evaluating and managing cybersecurity risk. In this role, you…
Added 3 months ago
L
Regulatory Operations Test Engineer
LTM
Ontario · Ontario, Canada
- $100,000 to $110,000 USD / year
- Full-time
Added 2 months ago
C
Engineer III, Cloud - Platform (Toronto, Hybrid)
CrowdStrike
Toronto, ON · ON
- Full-time
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop…
Added 3 months ago
D
Forward Deployed Engineer
Doppel
Toronto, Ontario
- Full-time
…future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety…
Added 3 months ago
EG
Security and Compliance Lead
Emterra Group
Surrey, British Columbia
- Full-time
Emterra Group is seeking a Security and Compliance Lead to own and advance our cybersecurity posture and regulatory compliance program across our Microsoft 365 and Azure cloud environments.…
Added 2 months ago
AF
Lead Controls Engineer
Armstrong Fluid Technology
Toronto, ON
- Full-time
…brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our…
Added 3 months ago
K
Sr. Staff Software Engineer
Kaseya
Toronto, Ontario
- Full-time
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive…
Added 2 months ago
PT
Control Systems Engineer
Proslide Technology
Ottawa, ON
- Full-time
The Controls Systems Engineer will support the design, implementation, and commissioning of control systems for various projects and support the development and release of new products.
Added 3 months ago
KY
Process Automation Engineer, Manufacturing Engineering
Know Your Opportunity
Engineer, British Columbia
- Full-time
The Process Automation Engineer is a key member of the site Engineering team, reporting to the Manufacturing Engineering Automation Manager. This role is responsible for supporting and…
Added 2 months ago
H
Architect, Data Communication System
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
…collaboration with the DCS Chief Architect and/or Manager. The systems engineer collaborates with a team of engineers to understand and define the project scope, performance outcomes, and…
Added 3 months ago
M
Senior Customer Success Manager
Malleum
Ottawa, ON
- Full-time
Malleum is a cybersecurity company focused on complex security challenges, mission assurance, and work that matters. Our hiring brand and recent recruiting language consistently emphasize…
Added 3 months ago
A
Network Engineer
Accenture
Ottawa, ON
- Full-time
You’re a network engineer who designs secure, high‑availability networks and leads complex incident response. You combine deep platform expertise with automation to deliver predictable…
Added 3 months ago
W
Senior Systems Engineer
Weir
Montreal, QC · Ottawa, ON · Gatineau, QC · Dartmouth, NS
- Full-time
Knowledge of enterprise networking, system integration, and cybersecurity principles within complex operational environments
Added 3 months ago
M
Applied AI Engineer, CyberSecurity - Montreal
Mistral
Montreal, QC
- Full-time
We are seeking an Applied AI Engineer to build the customer-facing cyber service and use-cases on top of our cyber harnesses. You will turn "we have agents" into "we shipped something a…
Added 3 months ago
T
Senior Defence Solutions Engineering Specialist
Telesat
Ottawa, ON
- Full-time
We're hiring a Senior Defence Solutions Engineer, to work with our Global Sales and Business Development teams to define what Telesat Lightspeed does for defence customers across land, sea,…
Added 1 month ago
RE
Senior Electrical Engineer - SCADA and Automation
Rising Edge Group
Calgary, AB
- Full-time
Reporting to the Discipline Lead – Automation and SCADA, the Senior SCADA Engineer serves as a technical authority developing, checking and approving SCADA design packages and…
Added 4 months ago
TW
Project Infrastructure & MBSE Engineer - NETE
The Weir Group PLC
Dartmouth, Nova Scotia
- Full-time
Purpose of Role: Weir Marine Engineering is currently looking for a Project Infrastructure Engineer with Software Engineering experience to join our Combat and Control Systems (CCS) Model…
Added 3 months ago
A
Senior Industrial Data Integration Engineer (Digital Thread, OT/IT)
Arcadion
Ottawa, ON
- Contract
OT cybersecurity and cross-border data-governance awareness.
Added 4 months ago
C
Senior Consultant, SailPoint ISC
Cyderes
Toronto, Ontario
- $130,000 to $150,000 CAD / year
- Full-time
Added 4 months ago
R
Senior Disaster Recovery Specialist
RAVL
Toronto, Ontario
- $120,000 to $160,000 CAD / year
- Full-time
…disruptions. This role collaborates with IT infrastructure, cybersecurity, cloud operations, and business stakeholders to minimize downtime and ensure operational…
Added 4 months ago
AP
Observability Engineer
Accommodations Plus International
Markham, ON
- $90,000 to $110,000 CAD / year
…Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API…
Added 1 month ago
SE
Power Systems Protection Engineer
Schweitzer Engineering Laboratories (SEL)
Brossard, QC · Canada - Brossard
- Full-time
…blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use innovative technologies and operate at speeds that push other…
Added 4 months ago
L
Cybersecurity Engineer
Localcoin
Toronto, Ontario · Ontario
- $100,000 to $150,000 USD / year
- Full-time
We’re looking for a hands-on Cyber Security Engineer with strong DevSecOps instincts to help design, build, and mature security capabilities across our infrastructure, applications, and…

Accommodations Plus International

Observability Engineer

Markham, ON, Canada

$90,000 to $110,000 CAD / year

Apply About employer

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Job details

Pay: $90,000 to $110,000 CAD / year
Posting language: English
Posted: Jun 11, 2026

Original job description

Job Overview

This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.

As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.

Key Responsibilities

Workflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery.
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
System Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.
Collaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.
Support & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.

Key Skills & Qualifications:

Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.
5+ years of experience supporting Change, Incident, and Problem Management function.
5+ years of experience in a Platform, CI/CD, SRE, or Observability role.
Proven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.
Strong proficiency with Java, RESTful APIs, JSON, and data analytics.
Experience in Java, Python, PowerShell, and/or Unix shell.
Familiarity with ITIL best practices, DevOps, and enterprise IT environments.
Experience with microservices architecture, secure authentication, and performance optimization.
Strong problem-solving skills and ability to navigate ambiguity to define clear solutions.
Excellent verbal and written communication skills.
Strong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.
Experience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.
Demonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.
Experience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.

Preferred Qualifications

Experience in technical support or service delivery role.
Experience with AI/ML concepts or Gen AI tooling applied to operational automation.
Familiarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).
Experience with PINGFederate, SAML, or enterprise identity and access management.
Knowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Proven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.
Demonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.

Education

BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

What’s In it for You

RRSP with employer matching

Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team

Compensation

Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

ensure smooth technical operations that directly support and enhance the experience of users globally

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More about this job

Responsibilities

The role involves designing and administering the AWS cloud-based observability toolchain, specifically Datadog, JSM, and xMatters. It focuses on driving automation and AI-assisted workflows to optimize incident, change, and problem management processes.

Requirements

Requires over 5 years of experience in ITSM, ITIL, and observability roles with strong proficiency in scripting and REST APIs. Candidates must demonstrate expertise in Generative AI tools and the Atlassian suite to improve operational efficiency.

Skills

Datadog
Jira Service Management
xMatters
Python
PowerShell
RESTful APIs
JSON
Generative AI
ITIL
ITSM
DevOps
CI/CD
AWS
Java
Unix Shell
Microservices Architecture

Benefits

RRSP with employer matching
Paid Time Off
Extended health insurance
LTD
Life insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Observability
Datadog
Jira Service Management
xMatters
AWS
Python
PowerShell
Java
REST API
JSON
Generative AI
Agentic AI
Prompt Engineering
ITIL
ITSM
DevOps
CI/CD
SRE
Microservices
OpenTelemetry
PingFederate
SAML
Identity and Access Management
Incident Management
Change Management
Problem Management
GitHub Copilot
Microsoft Copilot
ChatGPT
Unix Scripts

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