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Added 2 months ago
F
Staff Front-End Developer (Angular)
Fortinet
Burnaby, BC
- Full-time
Lead the design, development, and maintenance of Angular-based front-end architecture.
Added 1 month ago
MS
Java Tech Lead (Hybrid)
Morgan Stanley
Montreal, QC
- Full-time
We’re seeking someone to join our Securities Reference Data team as a Java Tech Lead to drive the evolution of strategic reference data platforms supporting Index and Exchange-Traded Funds…
Added 3 months ago
2V
Analyste de test technique principal·e I Technical Test Lead
2K Vegas
Montreal, Quebec
- Full-time
…techniques. Faire le pont entre votre studio de jeu et les équipes Tech et AQ afin d’équilibrer les normes mondiales et les exigences locales. Traduire les conclusions complexes en…
Added 1 month ago
Sr. Developer
Rogers Communications
Brampton, ON · Toronto, ON
…Work with the front end developers, server-side developers and tech lead to design and build API services. Also responsible for the Systems integration testing of applications prior to code…
Added 3 months ago
U
Tech Lead, Software Development
Univeris
Toronto, Ontario
- $100,000 to $130,000 CAD / year
- Full-time
We are hiring for two distinct Tech Lead positions. Please read both role descriptions below and indicate your preference, if any, when applying.
Added 2 months ago
Tech Lead Veeva Vault Developer
Appnovation Technologies
Toronto, ON
As a Tech Lead - Veeva Vault Developer, you will play a key role in supporting an integrated digital content management and MLR (Medical, Legal, Regulatory) review ecosystem. In this role,…
Added 3 months ago
AP
Observability Engineer
Accommodations Plus International
Markham, ON
- $90,000 to $110,000 CAD / year
As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity…
Added 2 months ago
TH
Senior Backend Software Engineer
Top Hat
Remote, Canada
- Full-time
- Remote
…for an engineer who is not only a master of their craft in Java and Spring Boot but also a dedicated mentor and a proactive…
Added 2 months ago
S1
Forward Deployed Engineer
Signal 1
Toronto, ON
- Full-time
Lead the deployment of Signal 1's platform and solutions across multiple health systems
Added 23 days ago
G
Java Developer
Genpact
Montreal, QC
- Full-time
Can work on a collaborative cross-technology team where Java, APIs (services), PL/SQL interact with a range of business logic interfaces & systems.
Added 26 days ago
Senior Software Test Engineer
Coursera
Toronto, ON
Research and identify AI augmented agentic solutions and lead large-scale test automation initiatives
Added 2 months ago
C
Lead Software Engineer
Citi
Mississauga, ON
- Full-time
…a growing global business. We are seeking a talented Senior Java Engineer to drive the architecture, design, and implementation of our Futures Data as a Service post-trade orders &…
Added 4 months ago
L
Salesforce Technical Architect
LTM
Ontario · Ontario, Canada
- $124,000 to $156,000 USD / year
- Full-time
We are looking for a highly experienced Salesforce Technical Architect to lead endtoend solution architecture design and technical delivery across Salesforce platforms This role requires…
Added 2 months ago
H
Engineering Lead
HSBC
Toronto, ON
- Full-time
You’ll be a tech-first Engineering Lead who brings fresh ideas, guides the team’s technical decisions, and keeps everyone moving towards clear outcomes (quality, reliability, and delivery).…
Added 23 days ago
Senior Software Engineer
Vivid Seats
Toronto, ON
…of new features, contributing to the evolution of our core Java-based systems, ensuring scalability, performance, and…
Added 2 months ago
Q
Senior Software Developer
Quantiphi
Canada
- Full-time
…Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI…
Added 2 months ago
C
Applications Development Tech Lead Analyst
Citi
Remote, Canada
- Full-time
- Remote
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 5 months ago
HB
Technical Lead
Haventree Bank
Toronto, Ontario
- Full-time
As a Technical Lead, you will be responsible for building and leading a team of software engineers. The team will be responsible for designing and developing financial products and features…
Added 2 months ago
S
Senior Full Stack Engineer, App Runtime
Snowflake
Toronto, Ontario
- $245,250 to $295,250 CAD / year
- Full-time
Build the AI-assisted, agentic development experiences that power App Runtime, spanning the full tech stack - React, Go, Python, and Java
Added 2 months ago
C
Senior Software Engineer - Streaming AI (Remote - Ontario / British Columbia)
Confluent
Remote, Canada
- $144,200 to $169,400 CAD / year
- Full-time
- Remote
We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion,…
Added 24 days ago
CA
AI Tech Lead
Crédit Agricole
Montreal, QC
- Full-time
…with business and IT teams from other CACEIS divisions. As Tech Lead, you will develop solutions while supporting and upskilling the team’s Python/AI…
Added 25 days ago
RB
Full Stack Developer, AI
Royal Bank of Canada
Toronto, ON
- Full-time
Develop and maintain full-stack solutions across a diverse tech stack (Java, Python, Node.js, Angular, Spring Boot), contributing to both front-end and back-end features while continuously…
Added 5 months ago
KC
Senior Manager GRC
KPMG Canada
Toronto, Ontario
- Full-time
…will focus primarily on performing IT risk reviews, performing tech advisory engagements or providing IT internal audit support across the IT risk…
Added 25 days ago
E
Lead Full Stack Engineer
eBay
Toronto, ON
- Full-time
Join eBay's Ad-Tech Innovation team and help build the next generation of advertising for millions of buyers and sellers worldwide. As a Lead Full Stack Engineer, you'll drive end-to-end…
Added 25 days ago
M
Technical Architect (SG-Based, relocation provided)
Mav3rik
Toronto, ON
- Full-time
We are seeking an experienced Technical Architect to lead the design, governance, and implementation of enterprise-scale technology solutions, with a strong focus on Salesforce platforms…

Accommodations Plus International

Observability Engineer

Markham, ON, Canada

$90,000 to $110,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $110,000 CAD / year
Posting language: English
Posted: Jun 11, 2026

Original job description

Job Overview

This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.

As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.

Key Responsibilities

Workflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery.
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
System Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.
Collaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.
Support & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.

Key Skills & Qualifications:

Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.
5+ years of experience supporting Change, Incident, and Problem Management function.
5+ years of experience in a Platform, CI/CD, SRE, or Observability role.
Proven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.
Strong proficiency with Java, RESTful APIs, JSON, and data analytics.
Experience in Java, Python, PowerShell, and/or Unix shell.
Familiarity with ITIL best practices, DevOps, and enterprise IT environments.
Experience with microservices architecture, secure authentication, and performance optimization.
Strong problem-solving skills and ability to navigate ambiguity to define clear solutions.
Excellent verbal and written communication skills.
Strong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.
Experience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.
Demonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.
Experience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.

Preferred Qualifications

Experience in technical support or service delivery role.
Experience with AI/ML concepts or Gen AI tooling applied to operational automation.
Familiarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).
Experience with PINGFederate, SAML, or enterprise identity and access management.
Knowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Proven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.
Demonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.

Education

BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

What’s In it for You

RRSP with employer matching

Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team

Compensation

Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

ensure smooth technical operations that directly support and enhance the experience of users globally

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More about this job

Responsibilities

The role involves designing and administering the AWS cloud-based observability toolchain, specifically Datadog, JSM, and xMatters. It focuses on driving automation and AI-assisted workflows to optimize incident, change, and problem management processes.

Requirements

Requires over 5 years of experience in ITSM, ITIL, and observability roles with strong proficiency in scripting and REST APIs. Candidates must demonstrate expertise in Generative AI tools and the Atlassian suite to improve operational efficiency.

Skills

Datadog
Jira Service Management
xMatters
Python
PowerShell
RESTful APIs
JSON
Generative AI
ITIL
ITSM
DevOps
CI/CD
AWS
Java
Unix Shell
Microservices Architecture

Benefits

RRSP with employer matching
Paid Time Off
Extended health insurance
LTD
Life insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Observability
Datadog
Jira Service Management
xMatters
AWS
Python
PowerShell
Java
REST API
JSON
Generative AI
Agentic AI
Prompt Engineering
ITIL
ITSM
DevOps
CI/CD
SRE
Microservices
OpenTelemetry
PingFederate
SAML
Identity and Access Management
Incident Management
Change Management
Problem Management
GitHub Copilot
Microsoft Copilot
ChatGPT
Unix Scripts

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