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Added 1 month ago
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Full Stack Engineer
BoomerangHR
Remote, Canada
- $140,000 to $180,000 CAD / year
- Full-time
- Remote
We're seeking a Full Stack Engineer to join our Toronto office as one of our first twenty hires. This is an opportunity to join us on the ground floor, working alongside seasoned founders…
Added 4 months ago
C
MAAS Systems Engineer - Python (Toronto area)
Canonical
Toronto, Ontario
- Full-time
We are hiring a MAAS Systems Engineer to focus on building tooling to increase data center operational efficiency. As a MAAS Systems Engineer in Canonical, you will be responsible for the…
Added 5 months ago
HC
Co-op Engineer-Mobile AI
Huawei Canada
Markham, Ontario
- Full-time
Huawei Canada has an immediate 8-16month Co-op opening for Co-op Engineer.
Added 5 months ago
BA
Machine Learning Engineer - Enterprise
Boson AI
Toronto, Ontario
- $150,000 to $400,000 CAD / year
- Full-time
About the Role: We are seeking a skilled, detail-oriented, and passionate Machine Learning Engineer to join our enterprise team. In this pivotal role, you will be at the forefront of…
Added 4 months ago
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Staff Software Engineer
ecobee
Toronto, Ontario
- Full-time
Proficiency in multiple programming languages and frameworks including Go, Java, TypeScript, C++, Python, etc.
Added 4 months ago
R
Senior Platform Engineer, AI
RAVL
Toronto, Ontario
- Full-time
Strong backend engineering (Python/TypeScript/Go)
Added 4 months ago
R
Principal Platform Engineer, Machine Learning
RAVL
Toronto, Ontario
- Full-time
Strong backend engineering (Python/Scala/Java)
Added 4 months ago
R
Platform Engineer, Machine Learning
RAVL
Toronto, Ontario
- Full-time
Added 4 months ago
R
Data Engineer
RAVL
Toronto, Ontario
- Full-time
As a Data Engineer at RAVL, you’ll design, build, and operate the data pipelines and platforms that power decision-making for modern organizations. You’ll bring curiosity, technical depth,…
Added 4 months ago
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Software Engineer
RAVL
Toronto, Ontario
- Full-time
As a Software Engineer at RAVL, you’ll design, build, and deliver secure, scalable, and high-performance services that form the backbone of modern digital systems. You’ll bring curiosity,…
Added 3 months ago
TA
Forward Deployed Engineer (Generative AI)
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Tiger Analytics is looking for experienced Forward Deployment Engineer (Generative AI) with Gen AI experience to join our fast-growing advanced analytics consulting firm. Our employees…
Added 3 months ago
TA
Gen AI Engineer
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
…Everest, ISG, and others.We are looking for a highly skilled AI Engineer with 7+ years of experience in software engineering, with a heavy focus on Python, AWS infrastructure, and…
Added 4 months ago
AP
Observability Engineer
Accommodations Plus International
Markham, ON
- $90,000 to $110,000 CAD / year
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
Added 4 months ago
R
Senior Staff Software Engineer, Platform
Rippling
Toronto, ON
- $201,000 to $335,000 CAD / year
We're hiring a Senior Staff Engineer to help define the future of Rippling's core platform and AI infrastructure. This is a rare opportunity to work on foundational systems that sit at the…
Added 2 months ago
R
Senior Full-Stack Software Development Engineer
Remitly
Burnaby, BC
- Full-time
As a Senior Full-Stack Software Development Engineer, you will own meaningful features end-to-end - from technical design through production - partnering closely with product, design, and…
Added 6 months ago
Ingénieur en Données Géospatiales / Geospatial Data Engineer
Shearwater
Montreal, QC
Excellente maîtrise du développement en Python et de la pile scientifique (NumPy, Pandas, SciPy).
Added 5 months ago
HC
Research Engineer - Agentic Software Systems Engineering
Huawei Canada
Markham, Ontario
- Full-time
Huawei Canada has an immediate permanent opening for a Research Engineer.
Added 4 months ago
AL
Forward Deployed AI Engineer
Arkanis Labs
Remote, Canada
- $120,000 to $200,000 CAD / year
- Full-time
- Remote
Forward deployed means you're embedded. You'll sit inside a client's team as the engineer who takes an ambiguous business problem and turns it into a working, maintainable production…
Added 4 months ago
C
Apps Development Sr Manager - Vice President
Citi
Mississauga, Ontario
- Full-time
Collaborate with development teams to create a seamless developer experience and ensure applications are built with scalability, reliability, and security in mind.
Added 3 months ago
T
Ingénieur opérations aériennes / Flight Operations Engineer
Telesat
Gatineau, QC
- Full-time
Expérience en programmation en C et en Python ainsi qu’en bases de données constitue un atout.
Added 3 months ago
S&
Lead Electrical Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Added 3 months ago
S
Senior DevOps Engineer
ShyftLabs
Toronto, ON
- Full-time
We're looking for a Senior DevOps Engineer who is deeply hands-on and ready to lead from the front. You'll own complex infrastructure across multiple internal projects, set the technical…
Added 3 months ago
R
Senior Data Engineer
Relay
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Data Engineer to help us scale our data ecosystem as Relay enters an exciting new chapter of growth. This is a unique opportunity to be responsible for key…
Added 2 months ago
GM
Staff Software Architect - Mechatronics Controls Simulation
General Motors
Markham, ON
- Full-time
(e.g., C/C++, Python) and experience working with automated build and CI
Added 1 month ago
S
Full Stack Developer - Product Engineering
Showpass
Calgary, AB
- Full-time
The Role: Full Stack Developer – Product Engineering

Accommodations Plus International

Observability Engineer

Markham, ON, Canada

$90,000 to $110,000 CAD / year

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Applications open in a new tab.

Job details

Pay: $90,000 to $110,000 CAD / year
Posting language: English
Posted: Jun 11, 2026

Original job description

Job Overview

This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.

As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.

Key Responsibilities

Workflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery.
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
System Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.
Collaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.
Support & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.

Key Skills & Qualifications:

Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.
5+ years of experience supporting Change, Incident, and Problem Management function.
5+ years of experience in a Platform, CI/CD, SRE, or Observability role.
Proven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.
Strong proficiency with Java, RESTful APIs, JSON, and data analytics.
Experience in Java, Python, PowerShell, and/or Unix shell.
Familiarity with ITIL best practices, DevOps, and enterprise IT environments.
Experience with microservices architecture, secure authentication, and performance optimization.
Strong problem-solving skills and ability to navigate ambiguity to define clear solutions.
Excellent verbal and written communication skills.
Strong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.
Experience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.
Demonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.
Experience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.

Preferred Qualifications

Experience in technical support or service delivery role.
Experience with AI/ML concepts or Gen AI tooling applied to operational automation.
Familiarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).
Experience with PINGFederate, SAML, or enterprise identity and access management.
Knowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Proven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.
Demonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.

Education

BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

What’s In it for You

RRSP with employer matching

Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team

Compensation

Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

ensure smooth technical operations that directly support and enhance the experience of users globally

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More about this job

Responsibilities

The role involves designing and administering the AWS cloud-based observability toolchain, specifically Datadog, JSM, and xMatters. It focuses on driving automation and AI-assisted workflows to optimize incident, change, and problem management processes.

Requirements

Requires over 5 years of experience in ITSM, ITIL, and observability roles with strong proficiency in scripting and REST APIs. Candidates must demonstrate expertise in Generative AI tools and the Atlassian suite to improve operational efficiency.

Skills

Datadog
Jira Service Management
xMatters
Python
PowerShell
RESTful APIs
JSON
Generative AI
ITIL
ITSM
DevOps
CI/CD
AWS
Java
Unix Shell
Microservices Architecture

Benefits

RRSP with employer matching
Paid Time Off
Extended health insurance
LTD
Life insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Observability
Datadog
Jira Service Management
xMatters
AWS
Python
PowerShell
Java
REST API
JSON
Generative AI
Agentic AI
Prompt Engineering
ITIL
ITSM
DevOps
CI/CD
SRE
Microservices
OpenTelemetry
PingFederate
SAML
Identity and Access Management
Incident Management
Change Management
Problem Management
GitHub Copilot
Microsoft Copilot
ChatGPT
Unix Scripts

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