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Added 1 month ago
G
Senior Airborne Platform Automation Test Engineer III
Gogo
Ottawa, ON
- Full-time
4-7 years of Software, Firmware , and/or System testing experience, including test planning, integration testing and system level testing (test cases, test environments, resources, and…
Added 4 months ago
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Senior Software Engineer (Vancouver Hybrid)
Boomi
Vancouver, British Columbia
- Full-time
…everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class…
Added 4 months ago
AP
Observability Engineer
Accommodations Plus International
Markham, ON
- $90,000 to $110,000 CAD / year
This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and…
Added 2 months ago
Senior Associate Engineer, Security Platforms Engineering Support
Scotiabank
Toronto, ON
…Cloud based platforms and applications with complex network integration needs across multiple…
Added 1 month ago
AC
Senior Web Back-End Developer
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
10+ years of professional experience in backend development with a strong focus on Java.
Added 5 months ago
K
Senior Algorithm Developer – Production Scheduling (Saas Supply Chain Platform)
Kinaxis
Canada
- Full-time
As a Senior Algorithm Developer, you will contribute across the full lifecycle of algorithm backed product development, working at the intersection of real-world scheduling problems and…
Added 5 months ago
K
Co-op/Intern Developer, DevOps
Kinaxis
Ottawa, Ontario
- Internship
…designing, implementing, documenting, and supporting continuous integration tools and scripts for our Maestro product. This role will have a focus on programming to ensure that DevOps…
Added 2 months ago
C
Senior Software Developer (12 months)
CIRA
Ottawa, ON
- Temporary
You're a passionate software developer who wants your work to make a difference. You have a strong background in cybersecurity and an interest in DNS and networking technologies. You’re…
Added 3 months ago
H
Full Stack Engineer
HSBC
Toronto, ON
- Full-time
Create and maintain technical test plans and evidence, including automated unit and integration tests, to ensure code quality
Added 3 months ago
WW
Mechanical Design Engineer III
Watts Water Technologies
Vernon, BC · Tekmar Control Systems
- Full-time
Assist new product development engineering with integration of new products, both buy/sell and internally manufactured, into production. Responsibilities include supporting manufacturing…
Added 2 months ago
C
Java Full Stack Developer - VP
Citi
Mississauga, ON
- Full-time
Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and…
Added 2 months ago
C
Python Full Stack Developer - VP
Citi
Mississauga, ON
- Full-time
Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and…
Added 1 month ago
S
Java Developer
ShipTime
Oakville, ON
- $80,000 to $120,000 CAD / year
Design, implement, and maintain Java applications that are high-volume and low-latency, necessary for our business applications.
Added 4 months ago
C
Full Stack Java Developer Lead
CGI
Toronto, Ontario
- Full-time
We are looking for a Senior Full Stack Developer with deep expertise in Java, cloud technologies, and AI, along with strong experience in the Property & Casualty (P&C) insurance domain. You…
Added 2 months ago
Developer, SAP Integration
Aecon
Toronto, ON
The SAP Integration Developer will be responsible for designing, developing, and maintaining SAP integration solutions using SAP Integration Suite (CPI, API Management, Event Mesh) and…
Added 3 months ago
C
Senior Software Developer
Caseware
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
As a Senior Software Developer, you will be creating prototypes and software design proposals that align future-state product and architecture vision. You will continue to improve core…
Added 4 months ago
JG
Adobe Experience Manager {AEM} Software Engineer
J&M Group
Toronto, Ontario
- Contract
Primary skill set : HTL (scripting language), HTML, Sling, Component development, Maven, JCR, OSGI, Java
Added 4 months ago
S&
Lead Full Stack Developer
Saatchi & Saatchi Canada
Canada
- Full-time
Saatchi & Saatchi is seeking a Lead Full Stack Developer for an innovative AI platform initiative.
Added 5 months ago
A
AI Full Stack Developer
Avanade
Toronto, Ontario
- Full-time
Champion the integration of Generative AI into development workflows and product features, guiding teams in leveraging AI to drive innovation and automation.
Added 4 months ago
QA
Senior Data Engineer I - QuantumBlack, AI by McKinsey
QuantumBlack, AI by McKinsey
Toronto, Ontario
- Full-time
…learning, agentic, and autonomous AI systems. You'll lead the integration of machine learning, Generative AI capabilities and agentic frameworks into client solutions, designing…
Added 1 month ago
Integration Reliability Engineer, Payments
Stripe
Canada
…more highly in one or the other. We work mostly in Ruby and Java. However, languages can be learned: we care much more about your general coding skill than knowledge of a particular…
Added 3 months ago
RC
Senior Quality Assurance Software Developer – Analytics
Ribbon Communications
Montreal, QC
- Full-time
JOB TITLE Senior Quality Assurance Software Developer – Ribbon Analytics
Added 3 months ago
C
AVP, Lead AI Engineer
Chubb
Toronto, ON
- Full-time
Collaborate with Regional IT, GDO, Global Analytics, Ops for data | infra | integration related to implementation
Added 3 months ago
M
Software Engineer – Ground Systems / Operations
MDA
Saint-Bruno-de-Montarville, QC
- Full-time
…Component Lead/Product Owner to participate in the development, integration, testing and maintenance of user interfaces and web services, using established software engineer principles and…
Added 1 month ago
JG
Sr. Java Developer (FULL STACK)
J&M Group
Calgary, AB
- Contract
Exhibit deep understanding of Core Java for efficient coding and system integration

Accommodations Plus International

Observability Engineer

Markham, ON, Canada

$90,000 to $110,000 CAD / year

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Job details

Pay: $90,000 to $110,000 CAD / year
Posting language: English
Posted: Jun 11, 2026

Original job description

Job Overview

This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving automation and AI-assisted workflows to reduce manual effort and improve operational reliability.

As the technical owner, you will lead the evolution of the observability toolchain across Incident, Change, and Problem Management, ensuring availability SLAs are met for, cybersecurity requirements (including patching) are addressed, and continuous improvement is delivered through scripting, API integration, and Generative AI tooling. The role is focused on leveraging automation to improve teamwork, operational clarity, and effectiveness.

Key Responsibilities

Workflow Design & Implementation: Design and implement complex workflows, automation rules (triggers, conditions, actions), and integrations between Datadog, JSM, and xMatters to optimize Incident, Change, and Problem Management delivery.
Scripting & Development: Develop automation workflows using Python, PowerShell, Unix Scripts, and REST APIs, both for in-house tooling and third-party vendor integrations.
System Administration: Serve as the administrative owner of Datadog, JSM, xMatters, and any in-house observability tools, ensuring availability, functionality, and compliance with cybersecurity requirements.
Collaboration: Partner with product owners, development, QA, support, and business teams to identify operational needs and deliver effective observability toolchain solutions.
Support & Maintenance: Act as the primary technical owner of the observability toolchain, accountable for uptime, incident resolution, patching, and continuous improvement.

Key Skills & Qualifications:

Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
Strong understanding of RESTful APIs, JSON, and data transformation.
Scripting (Python/PowerShell) and integration tool experience.
Problem-solving, analytical, and communication skills.
Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

5+ years of experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) toolchain integration.
5+ years of experience supporting Change, Incident, and Problem Management function.
5+ years of experience in a Platform, CI/CD, SRE, or Observability role.
Proven hands-on experience with Atlassian (JSM/JIRA), Datadog, and xMatters.
Strong proficiency with Java, RESTful APIs, JSON, and data analytics.
Experience in Java, Python, PowerShell, and/or Unix shell.
Familiarity with ITIL best practices, DevOps, and enterprise IT environments.
Experience with microservices architecture, secure authentication, and performance optimization.
Strong problem-solving skills and ability to navigate ambiguity to define clear solutions.
Excellent verbal and written communication skills.
Strong understanding of Generative AI, AI agents (Agentic AI), and AI-assisted software development practices.
Experience identifying and implementing opportunities where AI can improve engineering productivity, operational efficiency, and customer outcomes.
Demonstrated proficiency with Generative AI and AI-powered development tools, including prompt engineering, AI-assisted coding, workflow automation, and AI-enabled problem solving.
Experience leveraging AI agents and automation frameworks to streamline engineering processes and improve productivity.

Preferred Qualifications

Experience in technical support or service delivery role.
Experience with AI/ML concepts or Gen AI tooling applied to operational automation.
Familiarity with cloud environments (AWS), CI/CD pipelines, and observability tools (OpenTelemetry).
Experience with PINGFederate, SAML, or enterprise identity and access management.
Knowledge of Java, Node.js, or full-stack frameworks in the context of toolchain customization.
Degree in Computer Science, Software Engineering, or a related field - or equivalent practical experience.
Proven experience using AI tools to design, develop, debug, review, and optimize code, scripts, and automation solutions.
Demonstrated proficiency in leveraging Generative AI and AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT) to accelerate software development, troubleshooting, automation, testing, and documentation while maintaining high standards for code quality, security, and reliability.

Education

BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

What’s In it for You

RRSP with employer matching

Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team

Compensation

Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

ensure smooth technical operations that directly support and enhance the experience of users globally

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More about this job

Responsibilities

The role involves designing and administering the AWS cloud-based observability toolchain, specifically Datadog, JSM, and xMatters. It focuses on driving automation and AI-assisted workflows to optimize incident, change, and problem management processes.

Requirements

Requires over 5 years of experience in ITSM, ITIL, and observability roles with strong proficiency in scripting and REST APIs. Candidates must demonstrate expertise in Generative AI tools and the Atlassian suite to improve operational efficiency.

Skills

Datadog
Jira Service Management
xMatters
Python
PowerShell
RESTful APIs
JSON
Generative AI
ITIL
ITSM
DevOps
CI/CD
AWS
Java
Unix Shell
Microservices Architecture

Benefits

RRSP with employer matching
Paid Time Off
Extended health insurance
LTD
Life insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Observability
Datadog
Jira Service Management
xMatters
AWS
Python
PowerShell
Java
REST API
JSON
Generative AI
Agentic AI
Prompt Engineering
ITIL
ITSM
DevOps
CI/CD
SRE
Microservices
OpenTelemetry
PingFederate
SAML
Identity and Access Management
Incident Management
Change Management
Problem Management
GitHub Copilot
Microsoft Copilot
ChatGPT
Unix Scripts

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