Bilingual Dayforce Application Support & Training Analyst

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles,  Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of the Fairmont family – with 90+ spectacular properties, and 30+ more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Job Description

Reporting to Dayforce Support Application Manager

POSITION OVERVIEW:

The Dayforce Application Support & Training Analyst will be accountable for analysis, configuration, validation, issue resolution, and training of our global HCM software platform, Dayforce. A successful candidate will have the ability to build strong relationships across all levels while demonstrating superior customer service

Application Support (80%)

· Assist hotels, residential properties, and other business sites with Dayforce configuration enhancements or issues including but not limited to:

o rules and policies pertaining to scheduling, timekeeping, punch policies, time off entitlements

o updates and maintenance of the site and on-site departments, jobs, and positions

o updates and maintenance of payroll earnings and deductions codes

o changes in legislative, regulatory and/or union rules

· Liaise with key stakeholders, 3rd level support staff (Dayforce, Users, IT staff, and Global support teams) as well as end-users to ensure at the system works at optimal levels of performance and availability

· Understand and respond proactively to business needs as they apply to the usage and support of restricted systems and/or applications

· Track change requests and evaluate need for system configuration changes

· Develop and maintain up-to-date training resources, tools, documented best practices and workshops for back office, end users and system administrators

· Create a yearly calendar to proactively schedule and address critical and/or reoccurring tasks (i.e. CBA negotiations, tax updates, year-end procedures, ACA reporting and filing)

· Conduct regular audits on the Dayforce system and current configuration to ensure compliance with federal, state/provincial, local laws, and company policy

Projects (20%)

· Provide support in planning, testing and implementing application upgrades

· Works cross-functionally as appropriate to facilitate the roll-out and deployment of additional interfaces or integrations

· All Mergers and Acquisitions where system implementation is required

This role will be required to travel approx. 10%

Qualifications

· Hands on experience supporting and maintaining Dayforce environments and applications

· 3-5 years’ experience with Dayforce – backend configuration

· A background in payroll processing an asset

· Exceptional customer service accumen

· Fluent in writing / speaking or speaking French an asset

· Strong analytical and problem-solving skills

· Exceptional time management and project management skills

· Experience using MS Excel to combine, integrate and review data - comfort with the xml format a definite asset

· Experience developing training guides, processes, and reference documents as well as delivering training workshops, webinars, and other learning tools

Additional Information

At Accor, we’re aware of just how valuable our employees are. By offering each of them a variety of benefits, we aim to recognize every individual who contributes to the Group’s success and prestige.

We are a value rooted in our company culture: Heartists® - a culture of inclusion, care and acceptance! We value our Talents because they are the greatest strength of our group. We are proud of our differences. We bring our sincere passion for service and care to everything we do.

• Salary Range: The Ontario base salary range for this position is $68,000-$83,000 CAD. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.

• Job Vacancy: This position is currently vacant and we are seeking a qualified candidate to fill it.
   
• AI Disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgement. Hiring decisions at every stage of recruitment are ultimately made by humans.
   
• Accommodations: We are committed to providing an inclusive and accessible recruitment process. If you require an accommodation at any stage of the application or hiring process, please let us know and we will work with you to meet your needs. Candidates requiring accommodation may contact the following individual in confidence: NCA.CORPeopleandCulture@accor.com.