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Added 1 hour ago
FO
Compliance Analyst
Fast Offshore
Surrey, BC · South Surrey, BC
- Full-time
Founded in 1998, the firm brings nearly three decades of experience in regulatory strategy, market entry, corporate structuring, governance, and cross-border commercial matters. Fast…
Added 1 hour ago
HC
Remarketing Analytics Associate
Hyundai Capital
Toronto, ON
- Full-time
Entry-level to 2 years of related experience, including internships, co-op placements, academic projects, portfolio work, or early-career experience in data analysis, business intelligence,…
Added 1 hour ago
HC
Remarketing Analytics Associate
Hyundai Capital America
Toronto, ON
- Full-time
Entry-level to 2 years of related experience, including internships, co-op placements, academic projects, portfolio work, or early-career experience in data analysis, business intelligence,…
Added 2 hours ago
EI
Analyste des paiements / Payments Analyst | Entry Level
Epic Ideas Inc.
Montreal, QC
- Full-time
We are currently seeking a highly motivated Payments Analyst to join our e-commerce team. This role offers an exciting opportunity for individuals who are passionate about the e-commerce…
Added 3 hours ago
SF
Loss Prevention Analyst
Soul Foods Group
ON · Ontario, Canada
- $68,000 to $75,000 CAD / year
- Full-time
Loss Prevention Analyst Central West Ontario (Etobicoke, Mississauga, Burlington)
Added 5 hours ago
M
Analyst, IT Vendor Management – New Grad Opportunity
McKesson
Mississauga, ON
- Full-time
The Analyst, Vendor Management Office (VMO) is an entry-level opportunity within McKesson Technology's Vendor Management Office, Operational Excellence & Governance division. The role is…
Added 6 hours ago
MH
Monitoring and Response Lead
Manitoba Hydro
Winnipeg, MB
- Full-time
…teams, service providers, and stakeholders to minimize risk and business impact while maintaining monitoring and response capabilities aligned with organizational priorities. Provide…
Added 22 hours ago
NE
Junior Accountant - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
Note: This is a supervised, entry-level student placement designed to provide practical accounting experience.
Added 1 day ago
A
Team Lead, Dayforce Support
AccorCorpo
Toronto, ON
- Full-time
Develop and maintain support schedules to ensure appropriate analyst coverage during extended business hours, payroll processing periods, statutory holidays, and planned team absences.
Added 1 day ago
MJ
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
- Full-time
Reporting to the Manager – Financial Services, the Financial Analyst – Mental Health & Addictions (MH&A) is responsible for supporting the MH&A portfolio through statistical data analysis,…
Added 2 days ago
DH
Business Intelligence Analyst
Designer Health Centers
Winnipeg, MB
- Full-time
This is a highly analytical and business-focused role working directly with ODRA's senior leadership team and company owners. The Business Intelligence Analyst is responsible for…
Added 2 days ago
E
HR Service Center Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Provide first level call and ticket support for all HR customers with questions concerning HR policies and programs, leveraging business unit specific knowledge and expertise when handling…
Added 2 days ago
B
Commercial Transactions Analyst
Brunel
Calgary, AB · Greater Calgary Metropolitan Area
- $72 to $88 CAD / hour
- Contract
Brunel has a reputation for working with some of the best organizations in the business. With decades of experience across mining, energy, infrastructure, life sciences, and related…
Added 3 days ago
E
Lands and Right-of-Way (ROW) Analyst
Enbridge
Edmonton, AB · Sarnia, ON
- Full-time
At Enbridge, we are committed to delivering safe, reliable energy while driving financial excellence and innovation. We are seeking a Lands and Right-of-Way (ROW) Analyst to join our team!
Added 3 days ago
SF
Loss Prevention Analyst
Soul Foods Group
BC · British Columbia, Canada
- $68,000 to $75,000 CAD / year
- Full-time
The Loss Prevention Analyst plays a critical role in protecting company assets, supporting operational integrity, and ensuring a strong financial control environment across all Canadian…
Added 3 days ago
S
EFW Financial Analyst
SUEZ
Cornwall, ON
- Full-time
SUEZ are looking for a Financial Analyst to support delivery of the EfW business plan by contributing to optimised operations and business development in line with the site’s financial…
Added 3 days ago
KR
Senior Sourcing Analyst
KIT Recruitment
Toronto, ON · Etobicoke, ON
- $72,000 to $80,000 CAD / year
- Full-time
KIT Recruitment is partnering with a high-growth food and beverage manufacturer to recruit a Senior Sourcing Analyst for its Toronto operation.
Added 3 days ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 3 days ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Communication Skills: The ability to translate dense, technical scientific metrics into clear, actionable business insights for non-technical stakeholders.
Added 3 days ago
TU
Financial Analyst
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Assists Finance Managers with unit-level budgeting and forecasting through data analysis, data entry, and preparation of reports.
Added 3 days ago
UO
Financial Analyst
University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Assists Finance Managers with unit-level budgeting and forecasting through data analysis, data entry, and preparation of reports.
Added 3 days ago
BP
Corporate Coverage Graduate Analyst
BNP Paribas
Montreal, QC
- Other
Entry-level experience in Commercial, Corporate or Investment Banking
Added 3 days ago
OR
Business Intelligence Analyst
ODRA Road Sweepers
Winnipeg, MB
- Full-time
This is a highly analytical and business-focused role working directly with ODRA's senior leadership team and company owners. The Business Intelligence Analyst is responsible for…
Added 3 days ago
QD
Junior Analyst, Qualico Properties
Qualico Developments Canada Ltd.
Calgary, AB
- Full-time
Reporting to Vice-President, Investments and Asset Management as the Junior Analyst, Properties you provide day-to-day administrative, coordination, and document support to the Commercial…
Added 4 days ago
HI
Client Coordinator, Employee Benefits & Retirement
HUB International
Toronto, ON
- Part-time
…experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages…

AccorCorpo

Team Lead, Dayforce Support

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Posting language: English
Posted: Oct 4, 2026

Original job description

Company Description

Raffles Hotels & Resorts

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Job Description

The Dayforce Support Team Lead provides operational guidance and coordination for the analyst team while ensuring efficient ticket resolution and adherence to support standards. This role serves as the primary escalation point for complex issues and acts as the interim manager in the absence of the Manager, Dayforce Support.

KEY RESPONSIBILITIES:

HCM Support Oversight (75%)

Act as the primary point of contact for Support Analysts for Dayforce inquiries, facilitate regular touchpoints to monitor workloads, assess team bandwidth, and coordinate resource availability to ensure adequate coverage for late shifts, holidays, and other critical support periods.
Conduct regular one-on-one meetings with Support Analysts to review workload, discuss ongoing projects, identify capacity constraints, provide coaching and guidance, and ensure team members have the support and bandwidth needed to effectively manage priorities and deliverables.
Manage the team mailbox and ticket system to ensure service level KPIs are maintained, including ongoing mailbox monitoring, issue triage, workload balancing, and escalation management.
Accountable for managing and resolving Dayforce support tickets, ensuring issues related to functionality, access, and operations are addressed within established service levels.
Perform configuration updates including pay policies, entitlements, time entry rules, organizational structure maintenance, job assignments, and critical system parameters.
Support payroll activities for Canadian and U.S. properties, including payroll commits, year-end processing, earning and deduction code management, and third-party payee administration.
Develop and maintain support schedules to ensure appropriate analyst coverage during extended business hours, payroll processing periods, statutory holidays, and planned team absences.
Monitor team workloads, project commitments, and support queue metrics to optimize resource allocation, maintain service standards, and ensure timely response and resolution of inquiries.

User Training & Empowerment (15%)

Coordinate and deliver virtual and on-site training sessions for HR, Payroll, and support teams by partnering with Support Analysts to identify knowledge gaps, support trends, recurring issues, and key topics for virtual learning sessions.
Collaborate with property leaders and stakeholders to assess site-specific needs and customize on-site training content to address operational challenges, reinforce best practices, and support business objectives.
Coordinate annual year-end training activities for Canadian and U.S. properties to ensure payroll, HR, and operational teams are prepared for year-end processes and aligned with regulatory and organizational requirements.
Supporting the onboarding and professional development of new Support Analysts while promoting the adoption of Gold Standard NCA environment best practices to ensure consistent, high-quality service delivery and operational excellence.
Develop, maintain, and manage an annual training calendar, ensuring recurring and targeted training sessions are scheduled throughout the year to support new functionality, process changes, and ongoing user education.
Assist with the development, maintenance, and continuous improvement of training materials, job aids, and standard operating procedures (SOPs) to support consistent processes and knowledge transfer.
Assess training needs and identify knowledge gaps through support trends, stakeholder feedback, and system enhancements, recommending and delivering targeted learning initiatives by working closely with the Accor HCM Support Manager.
Partner with key business stakeholders to support organizational readiness activities, including communication, training, and change management efforts related to Dayforce enhancements, releases, and new process implementations.

Project Coordination (10%)

Coordinate with vendors, hotel administrators, and internal stakeholders to ensure projects, system configurations, and enhancement activities align with organizational standards, business requirements, and established governance processes.
Support and guide Support Analysts in the development of project plans, including defining timelines, identifying key stakeholders, establishing deliverables, and tracking project milestones to ensure successful execution.
Review and approve change control documentation, testing evidence, and implementation plans prior to production deployment to ensure compliance with organizational standards and minimize operational risk.
Coordinate project activities and allocate resources across multiple concurrent projects and configuration initiatives, ensuring priorities are managed effectively, work efforts are not duplicated, and potential conflicts or impacts to the property are mitigated.

Qualifications

3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Experience supporting multiple Dayforce modules including Workforce Management, HR, Payroll, and Benefits.
Payroll operations and compliance experience preferred.
Demonstrated helpdesk or application support experience in a high-volume environment.
Strong troubleshooting, analytical, and problem-solving skills.
Experience leading or mentoring team members and acting as an escalation point for complex issues.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities while maintaining service level commitments.

Job-Category: Talent & Culture

Job Type: Permanent

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More about this job

Responsibilities

The Team Lead provides operational guidance to the Dayforce support team, ensuring efficient ticket resolution and adherence to service standards. They also coordinate training initiatives and manage project activities to align with organizational requirements.

Requirements

Candidates must have 3-5 years of experience configuring and supporting Dayforce, with expertise in HR, Payroll, and Workforce Management modules. Strong leadership, communication, and analytical skills are required to manage team workloads and complex support escalations.

Skills

Dayforce
HCM Support
Payroll Operations
Workforce Management
Team Leadership
Helpdesk Support
Troubleshooting
Analytical Skills
Stakeholder Management
Training Delivery
Project Coordination
Change Management
SOP Development
Compliance
Resource Allocation

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
Payroll
Workforce Management
HRIS
Support Analyst
Team Lead
KPIs
Service Level Agreements
Configuration
Year-end Processing
Training
Change Management
Project Management
Governance
Troubleshooting
Mentoring
Stakeholder Management
SOP
Operational Excellence

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