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Added 10 mins ago
K
Assistant Sales Manager
KidStrong
Cobalt, ON
- Part-time
Join Our Team as an Assistant Sales Manager at KidStrong Kleinburg!
Added 10 mins ago
NL
Corporate Lawyer
Northview Law
Kitchener, ON
- Full-time
Northview Law is looking for an experienced Corporate Lawyer to join our Kitchener team. This opportunity is ideal for a lawyer with 4–5+ years of post-bar experience who has strong…
Added 10 mins ago
M
Senior Advisor, Agreements
Metrolinx
Canada
- Full-time
Our Third Party Coordination - Agreements team is seeking 2 Senior Advisors, Agreements to provide subject matter expertise in developing agreements to support Project Delivery Teams (PDTs)…
Added 26 mins ago
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Vice President, Human Resources
Napoleon
Barrie, ON
- Full-time
Reporting to the President, the Vice President, Human Resources is a member of the Executive Leadership Team responsible for developing and executing the global people strategy that enables…
Added 26 mins ago
S
Scrap Commodity Trader
SECURE
Edmonton, AB
- Other
Join a dynamic and growth-focused team where you'll play a key role in shaping trading, procurement, and market strategies within the metals recycling industry. This role offers the…
Added 41 mins ago
DB
Store Manager-Specialty Retail-Thornhill, ON
Dear-Born Baby
Markham, ON
- Full-time
Lead, motivate and develop the sales team with a strong focus on customer service, product knowledge and sales performance.
Added 1 hour ago
NB
Leader Automation Strategies
National Bank of Canada
Montreal, QC
- Full-time
Lead a portfolio of strategic initiatives focused on improving operational efficiency, team productivity and the experience of business partners.
Added 1 hour ago
NB
Senior Manager Onboarding
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Manager, Onboarding in the National Bank Trust team at National Bank means acting as a strategic integration lead for complex client and portfolio manager lifecycle…
Added 1 hour ago
CN
Founding CTO
Clash Nexus AI
Oshawa, ON
- Full-time
Lead full-stack development across frontend and backend systems
Added 1 hour ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
In addition to technical ownership and architecture design, you will mentor junior engineers, guide team members in AI/ML concepts, and lead cross-functional project execution across ML…
Added 1 hour ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
In addition to technical ownership and architecture design, you will mentor junior engineers, guide team members in AI/ML concepts, and lead cross-functional project execution across ML…
Added 1 hour ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
In addition to technical ownership and architecture design, you will mentor junior engineers, guide team members in AI/ML concepts, and lead cross-functional project execution across ML…
Added 1 hour ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
In addition to technical ownership and architecture design, you will mentor junior engineers, guide team members in AI/ML concepts, and lead cross-functional project execution across ML…
Added 1 hour ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
In addition to technical ownership and architecture design, you will mentor junior engineers, guide team members in AI/ML concepts, and lead cross-functional project execution across ML…
Added 1 hour ago
TT
Retail Store Coordinator Winners – Bolton Square
The TJX Companies, Inc.
Bolton, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
BP
Server
Boston Pizza
Canmore, AB
- Full-time
…Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team…
Added 1 hour ago
CW
B2B Commercial Landscape Sales Development Manager
Clintar Winnipeg
West St. Paul, MB
- $65,000 to $75,000 CAD / year
- Full-time
Clintar Landscape Management is growing, and we are looking for an experienced B2B Sales & Business Development Representative to join our team.
Added 1 hour ago
BV
Sales Assistant
Brand Vision
Toronto, ON
- $48,000 to $56,000 CAD / year
- Full-time
You will work closely with an experienced sales and creative team, contribute to real client opportunities, and build practical skills in outreach, proposal development, and agency sales.
Added 1 hour ago
T
Integrated Marketing Manager, NA GBM
TikTok
Toronto, ON
- Full-time
The Integrated Marketing Manager sits within the Canada Business Marketing team focused on connecting industry insights, platform performance, cultural touchstones and audience needs to…
Added 2 hours ago
LF
Temporary Part Time Floor Leader - Park Royal Village
Lush Fresh Handmade Cosmetics North America
Vancouver, BC
- Part-time
Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase…
Added 2 hours ago
CC
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ability to work in a fast paced, team environment with revenue deadlines
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Lead the annual operating and capital budgeting processes, forecasting activities, and long-range financial planning.
Added 2 hours ago
EC
Application Specialist, Federal Sector Services
Esri Canada
Kingston, ON
- $86,900 to $103,200 CAD / year
- Full-time
Lead and contribute to requirements clarification, needs analysis, and functional solution design using off‑the‑shelf Esri technology.
Added 2 hours ago
HM
Sales Manager
HiTeck Medical Instruments
Mississauga, ON
- Full-time
HiTeck is a Canadian dental instrument brand with four decades of manufacturing behind it, and we are hiring a Sales Manager to lead our sales reps and our dealer partners.
Added 2 hours ago
Retail Floor Leader
Fisherman's Market International Inc.
Halifax, NS
We are looking for a Retail Floor Lead to support the day-to-day operations of our retail floor. Working closely with the Retail Supervisor and store team, you will help coordinate…

AccorCorpo

Team Lead, Dayforce Support

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Posting language: English
Posted: Oct 4, 2026

Original job description

Company Description

Raffles Hotels & Resorts

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Job Description

The Dayforce Support Team Lead provides operational guidance and coordination for the analyst team while ensuring efficient ticket resolution and adherence to support standards. This role serves as the primary escalation point for complex issues and acts as the interim manager in the absence of the Manager, Dayforce Support.

KEY RESPONSIBILITIES:

HCM Support Oversight (75%)

Act as the primary point of contact for Support Analysts for Dayforce inquiries, facilitate regular touchpoints to monitor workloads, assess team bandwidth, and coordinate resource availability to ensure adequate coverage for late shifts, holidays, and other critical support periods.
Conduct regular one-on-one meetings with Support Analysts to review workload, discuss ongoing projects, identify capacity constraints, provide coaching and guidance, and ensure team members have the support and bandwidth needed to effectively manage priorities and deliverables.
Manage the team mailbox and ticket system to ensure service level KPIs are maintained, including ongoing mailbox monitoring, issue triage, workload balancing, and escalation management.
Accountable for managing and resolving Dayforce support tickets, ensuring issues related to functionality, access, and operations are addressed within established service levels.
Perform configuration updates including pay policies, entitlements, time entry rules, organizational structure maintenance, job assignments, and critical system parameters.
Support payroll activities for Canadian and U.S. properties, including payroll commits, year-end processing, earning and deduction code management, and third-party payee administration.
Develop and maintain support schedules to ensure appropriate analyst coverage during extended business hours, payroll processing periods, statutory holidays, and planned team absences.
Monitor team workloads, project commitments, and support queue metrics to optimize resource allocation, maintain service standards, and ensure timely response and resolution of inquiries.

User Training & Empowerment (15%)

Coordinate and deliver virtual and on-site training sessions for HR, Payroll, and support teams by partnering with Support Analysts to identify knowledge gaps, support trends, recurring issues, and key topics for virtual learning sessions.
Collaborate with property leaders and stakeholders to assess site-specific needs and customize on-site training content to address operational challenges, reinforce best practices, and support business objectives.
Coordinate annual year-end training activities for Canadian and U.S. properties to ensure payroll, HR, and operational teams are prepared for year-end processes and aligned with regulatory and organizational requirements.
Supporting the onboarding and professional development of new Support Analysts while promoting the adoption of Gold Standard NCA environment best practices to ensure consistent, high-quality service delivery and operational excellence.
Develop, maintain, and manage an annual training calendar, ensuring recurring and targeted training sessions are scheduled throughout the year to support new functionality, process changes, and ongoing user education.
Assist with the development, maintenance, and continuous improvement of training materials, job aids, and standard operating procedures (SOPs) to support consistent processes and knowledge transfer.
Assess training needs and identify knowledge gaps through support trends, stakeholder feedback, and system enhancements, recommending and delivering targeted learning initiatives by working closely with the Accor HCM Support Manager.
Partner with key business stakeholders to support organizational readiness activities, including communication, training, and change management efforts related to Dayforce enhancements, releases, and new process implementations.

Project Coordination (10%)

Coordinate with vendors, hotel administrators, and internal stakeholders to ensure projects, system configurations, and enhancement activities align with organizational standards, business requirements, and established governance processes.
Support and guide Support Analysts in the development of project plans, including defining timelines, identifying key stakeholders, establishing deliverables, and tracking project milestones to ensure successful execution.
Review and approve change control documentation, testing evidence, and implementation plans prior to production deployment to ensure compliance with organizational standards and minimize operational risk.
Coordinate project activities and allocate resources across multiple concurrent projects and configuration initiatives, ensuring priorities are managed effectively, work efforts are not duplicated, and potential conflicts or impacts to the property are mitigated.

Qualifications

3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Experience supporting multiple Dayforce modules including Workforce Management, HR, Payroll, and Benefits.
Payroll operations and compliance experience preferred.
Demonstrated helpdesk or application support experience in a high-volume environment.
Strong troubleshooting, analytical, and problem-solving skills.
Experience leading or mentoring team members and acting as an escalation point for complex issues.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities while maintaining service level commitments.

Job-Category: Talent & Culture

Job Type: Permanent

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More about this job

Responsibilities

The Team Lead provides operational guidance to the Dayforce support team, ensuring efficient ticket resolution and adherence to service standards. They also coordinate training initiatives and manage project activities to align with organizational requirements.

Requirements

Candidates must have 3-5 years of experience configuring and supporting Dayforce, with expertise in HR, Payroll, and Workforce Management modules. Strong leadership, communication, and analytical skills are required to manage team workloads and complex support escalations.

Skills

Dayforce
HCM Support
Payroll Operations
Workforce Management
Team Leadership
Helpdesk Support
Troubleshooting
Analytical Skills
Stakeholder Management
Training Delivery
Project Coordination
Change Management
SOP Development
Compliance
Resource Allocation

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
Payroll
Workforce Management
HRIS
Support Analyst
Team Lead
KPIs
Service Level Agreements
Configuration
Year-end Processing
Training
Change Management
Project Management
Governance
Troubleshooting
Mentoring
Stakeholder Management
SOP
Operational Excellence

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