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Added 7 mins ago
T
Account Manager, Small Business
TD
Fort McMurray, AB
- Full-time
University degree and/ or relevant entry level work experience; Accounting/ Finance coursework is an asset but can also be gained through experience.
Added 18 mins ago
LC
Talent Acquisition Specialist Bilingual 1
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
…support across Canada, with a focus on frontline/hourly roles, entry‑volume recruitment support across Canada, with a focus on frontline/hourly roles, entrylevel‑level salaried positions,…
Added 22 mins ago
M
Associate Compensation/Benefits Analyst
Medtronic
Brampton, ON · CAN-ON Brampton
- Full-time
Leadership and Talent Management: N / A – job at this level is focused on self-development .
Added 51 mins ago
CC
Stockroom Supervisor
Cintas Canada
AB · Edmonton, AB
- Full-time
…training and directing individuals who are performing various entry level positions in our warehouse stockroom of uniform garments; managing the accuracy of orders placed/filled;…
Added 52 mins ago
OD
Junior Accountant
Orion Digital
Remote, Canada
- $50,000 to $60,000 CAD / year
- Full-time
- Remote
…management, payments, and lending. This is not a traditional entry-level accounting…
Added 1 hour ago
PB
Project Accountant
PCH Builders
Calgary, AB
- Full-time
Reporting to the CFO, you will be responsible exclusively for accounting activities across PCH’s development and construction projects. Your scope includes project accounting, account…
Added 1 hour ago
ST
Program Assistant
Strides Toronto
Toronto, ON
- $46,662 to $54,339 CAD / year
- Full-time
…partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with…
Added 2 hours ago
TS
Front Desk Clerk -Relief
The Salvation Army Canada and Bermuda Territory
London, ON
- Part-time
Contribute to the efficient operation of the department by supporting process improvements, participating in team meetings, and engaging in ongoing training and development.
Added 2 hours ago
Apatisiiwin Skills Development - Program Development Officer
Cree Nation Government
Eeyou Istchee, QC
The Program Development Officer is responsible for implementing, administering and monitoring the various ASD programs, in all aspects of the ASD Policy, in Eeyou Istchee territory.…
Added 3 hours ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Milton, ON
- Part-time
Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support,…
Added 3 hours ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Port Perry, ON
- Full-time
Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support,…
Added 3 hours ago
Stockroom Supervisor
Cintas
Edmonton, AB
…training and directing individuals who are performing various entry level positions in our warehouse stockroom of uniform garments; managing the accuracy of orders placed/filled;…
Added 3 hours ago
BP
Designated Pharmacy Manager
Boggio Pharmacy
Port Colborne, ON
- Full-time
The Designated Manager is responsible for the management of the pharmacy while maintaining a high level of professionalism through consistent and thorough patient care. Supervise and…
Added 3 hours ago
Retail Experience Lead
Fire & Flower Inc.
Sarnia, ON
…assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 3 hours ago
Retail Experience Lead
Fire & Flower Inc.
Windsor, ON
…assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 4 hours ago
A
Responsable de l'améioration continue Cabine / Cabin Business improver
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Added 4 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 5 hours ago
Senior Manager, Government Partnerships
LawZero
Montreal, QC
…partnership with middle-power governments, identifying priorities, entry points, and sequencing across…
Added 5 hours ago
TT
Shutdown Planner/Scheduler (Refinery Operations)
TWD Technologies Ltd.
Burlington, ON
- Contract
Facilitate daily shift handover and schedule review meetings with supervisors, contractors, and operations leadership.
Added 5 hours ago
S
Medical Laboratory Assistant - Vancouver Casual
Sanya’k̓ula
Vancouver, BC
- Part-time
Added 5 hours ago
L
Senior Manager, Government Partnerships
LawZero
Montreal, QC
- Full-time
…partnership with middle-power governments, identifying priorities, entry points, and sequencing across…
Added 6 hours ago
Branch Administrator - Temporary
Government of Alberta
AB
The Branch Administrator provides high-level operational and administrative coordination support to the Executive Director's Office and branch leadership. The position serves as a key…
Added 6 hours ago
Talent Acquisition Specialist Bilingual 1
Lactalis
Toronto, ON
…support across Canada, with a focus on frontline/hourly roles, entry‑volume recruitment support across Canada, with a focus on frontline/hourly roles, entrylevel‑level salaried positions,…
Added 6 hours ago
RJ
Branch Administrator
Raymond James
AB
- Full-time
Raymond James Ltd. is seeking a Branch Administrator to work with our leadership team in the flagship Vancouver Cathedral office.
Added 6 hours ago
HE
Entry Level Marketng Associate
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $40,000 to $50,000 CAD / year
- Full-time
We’re looking for an Entry-Level Marketing Associate who is eager to learn, contribute, and grow within a collaborative environment.

AccorCorpo

Team Lead, Dayforce Support

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Posting language: English
Posted: Oct 4, 2026

Original job description

Company Description

Raffles Hotels & Resorts

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Job Description

The Dayforce Support Team Lead provides operational guidance and coordination for the analyst team while ensuring efficient ticket resolution and adherence to support standards. This role serves as the primary escalation point for complex issues and acts as the interim manager in the absence of the Manager, Dayforce Support.

KEY RESPONSIBILITIES:

HCM Support Oversight (75%)

Act as the primary point of contact for Support Analysts for Dayforce inquiries, facilitate regular touchpoints to monitor workloads, assess team bandwidth, and coordinate resource availability to ensure adequate coverage for late shifts, holidays, and other critical support periods.
Conduct regular one-on-one meetings with Support Analysts to review workload, discuss ongoing projects, identify capacity constraints, provide coaching and guidance, and ensure team members have the support and bandwidth needed to effectively manage priorities and deliverables.
Manage the team mailbox and ticket system to ensure service level KPIs are maintained, including ongoing mailbox monitoring, issue triage, workload balancing, and escalation management.
Accountable for managing and resolving Dayforce support tickets, ensuring issues related to functionality, access, and operations are addressed within established service levels.
Perform configuration updates including pay policies, entitlements, time entry rules, organizational structure maintenance, job assignments, and critical system parameters.
Support payroll activities for Canadian and U.S. properties, including payroll commits, year-end processing, earning and deduction code management, and third-party payee administration.
Develop and maintain support schedules to ensure appropriate analyst coverage during extended business hours, payroll processing periods, statutory holidays, and planned team absences.
Monitor team workloads, project commitments, and support queue metrics to optimize resource allocation, maintain service standards, and ensure timely response and resolution of inquiries.

User Training & Empowerment (15%)

Coordinate and deliver virtual and on-site training sessions for HR, Payroll, and support teams by partnering with Support Analysts to identify knowledge gaps, support trends, recurring issues, and key topics for virtual learning sessions.
Collaborate with property leaders and stakeholders to assess site-specific needs and customize on-site training content to address operational challenges, reinforce best practices, and support business objectives.
Coordinate annual year-end training activities for Canadian and U.S. properties to ensure payroll, HR, and operational teams are prepared for year-end processes and aligned with regulatory and organizational requirements.
Supporting the onboarding and professional development of new Support Analysts while promoting the adoption of Gold Standard NCA environment best practices to ensure consistent, high-quality service delivery and operational excellence.
Develop, maintain, and manage an annual training calendar, ensuring recurring and targeted training sessions are scheduled throughout the year to support new functionality, process changes, and ongoing user education.
Assist with the development, maintenance, and continuous improvement of training materials, job aids, and standard operating procedures (SOPs) to support consistent processes and knowledge transfer.
Assess training needs and identify knowledge gaps through support trends, stakeholder feedback, and system enhancements, recommending and delivering targeted learning initiatives by working closely with the Accor HCM Support Manager.
Partner with key business stakeholders to support organizational readiness activities, including communication, training, and change management efforts related to Dayforce enhancements, releases, and new process implementations.

Project Coordination (10%)

Coordinate with vendors, hotel administrators, and internal stakeholders to ensure projects, system configurations, and enhancement activities align with organizational standards, business requirements, and established governance processes.
Support and guide Support Analysts in the development of project plans, including defining timelines, identifying key stakeholders, establishing deliverables, and tracking project milestones to ensure successful execution.
Review and approve change control documentation, testing evidence, and implementation plans prior to production deployment to ensure compliance with organizational standards and minimize operational risk.
Coordinate project activities and allocate resources across multiple concurrent projects and configuration initiatives, ensuring priorities are managed effectively, work efforts are not duplicated, and potential conflicts or impacts to the property are mitigated.

Qualifications

3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Experience supporting multiple Dayforce modules including Workforce Management, HR, Payroll, and Benefits.
Payroll operations and compliance experience preferred.
Demonstrated helpdesk or application support experience in a high-volume environment.
Strong troubleshooting, analytical, and problem-solving skills.
Experience leading or mentoring team members and acting as an escalation point for complex issues.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities while maintaining service level commitments.

Job-Category: Talent & Culture

Job Type: Permanent

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More about this job

Responsibilities

The Team Lead provides operational guidance to the Dayforce support team, ensuring efficient ticket resolution and adherence to service standards. They also coordinate training initiatives and manage project activities to align with organizational requirements.

Requirements

Candidates must have 3-5 years of experience configuring and supporting Dayforce, with expertise in HR, Payroll, and Workforce Management modules. Strong leadership, communication, and analytical skills are required to manage team workloads and complex support escalations.

Skills

Dayforce
HCM Support
Payroll Operations
Workforce Management
Team Leadership
Helpdesk Support
Troubleshooting
Analytical Skills
Stakeholder Management
Training Delivery
Project Coordination
Change Management
SOP Development
Compliance
Resource Allocation

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
Payroll
Workforce Management
HRIS
Support Analyst
Team Lead
KPIs
Service Level Agreements
Configuration
Year-end Processing
Training
Change Management
Project Management
Governance
Troubleshooting
Mentoring
Stakeholder Management
SOP
Operational Excellence

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