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Added 22 mins ago
LP
Administrative Assistant
LCA Professional Corporation
Markham, ON
- Full-time
Strong Administrative Assistance and Clerical Skills to manage daily office operations, filing, data entry, and documentation.
Added 1 hour ago
AD
General Manager/Managing Partner
AutoIQ Dealership Group
Oakville, ON
- Full-time
✅ Very strong Fixed Operations dealership > 100% absorbed
Added 1 hour ago
TM
Operations Controller – newly created role for this Producer!
The Mason Group - Strategic Search Partners
Vancouver, BC
- $145,000 to $165,000 CAD / year
- Full-time
Our client is a highly successful producing mining company, seeking an experienced Operations Controller to join their team in this newly created role. Based at the corporate head office in…
Added 1 hour ago
Q
Senior Business Systems Analyst
Quantiphi
Toronto, ON
- Contract
…transformative AI driving measurable outcomes at the very core of their…
Added 1 hour ago
KW
Front Desk Administrator
Key West Ford Sales
New Westminster, BC
- Part-time
…organization of the lot, assisting customers, and supporting daily operations. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to…
Added 1 hour ago
S
Data Entry Clerk - Finance ( Work Term)
SEM
NL · Newfoundland and Labrador, Canada
- Full-time
…administration, data entry, records management, and day-to-day financial…
Added 1 hour ago
NE
Junior Accountant - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
The Co-op student will support the accounting team with day-to-day financial operations, focusing primarily on bookkeeping and financial record maintenance. This role provides hands-on…
Added 1 hour ago
NC
Internal Auditor
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Identify risks, formulate pragmatic recommendations, and support teams (Finance, IT, Operations) in implementing action plans to address gaps
Added 1 hour ago
IG
Operations Associate
Insight Global
Toronto, ON
- $20 to $22 CAD / hour
- Contract
Insight Global is hiring an Operations Associate to support one of Canada’s largest banking institutions. This role is part of the Retail and Transfers team and plays a critical part in…
Added 1 hour ago
IG
Audit Coordinator
Insight Global
Montreal, QC
- $30 to $35 CAD / hour
- Contract
Insight Global is seeking a bilingual Audit Coordinator to join a leading financial institution's Dealer Finance Operations team in Montreal. This team supports dealer finance operations…
Added 2 hours ago
FC
Producteur bilingue, Affaires de la société / Corporate Affairs Producer Bilingual
Fidelity Canada
Montreal, QC
- Full-time
…posséder une connaissance intermédiaire de l’équipement et des opérations de studio, du montage vidéo ainsi que des méthodes actuelles de diffusion et de promotion de contenu. Le poste…
Added 2 hours ago
S
Scrap Commodity Trader
SECURE
Edmonton, AB
- Other
…sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States, and we actively seek out a wide range of applicants for…
Added 2 hours ago
DB
Store Manager-Specialty Retail-Thornhill, ON
Dear-Born Baby
Markham, ON
- Full-time
…and maintaining high standards of customer service and store…
Added 2 hours ago
TM
Property Manager
Tribe Management inc
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…Property Manager will oversee the administrative and maintenance operations of a particular residential…
Added 2 hours ago
NB
Technology Associate
National Bank of Canada
Winnipeg, MB
- Full-time
This position may be a strong fit for someone with a technology, data, operations, or process-improvement background who is interested in building a long-term career in financial services.…
Added 2 hours ago
NB
Senior Legal Advisor
National Bank of Canada
Montreal, QC
- Full-time
…This role allows you to have a tangible impact on the Bank’s operations and client experience through your legal expertise, business acumen, and experience navigating evolving regulatory…
Added 2 hours ago
NB
Senior Manager Onboarding
National Bank of Canada
Toronto, ON
- Full-time
Coordinate multidisciplinary stakeholders across business lines, operations and support functions to ensure a seamless, efficient and well-controlled client experience.
Added 2 hours ago
CF
Director, Procurement
CI Financial
Toronto, ON
- Full-time
…monitoring and addressing performance metrics for Procurement…
Added 3 hours ago
DK
Accounting Assistant
Diamond K Adatia Prof Corp
Calgary, AB
- Full-time
…in Calgary, AB. This position supports day-to-day accounting operations, including recording financial transactions, maintaining ledgers, and assisting with the preparation of financial…
Added 5 hours ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…animal facility staff working in these facilities, budget, operations, resource allocation, infrastructure and equipment. Ensures an operational support to the Investigators and their…
Added 5 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…Investigators, the Clinical Trial Billing Team and research operations to ensure financial integrity throughout the study…
Added 5 hours ago
A
Team Lead, Dayforce Support
AccorCorpo
Toronto, ON
- Full-time
Accountable for managing and resolving Dayforce support tickets, ensuring issues related to functionality, access, and operations are addressed within established service levels.
Added 5 hours ago
J
Customer Solutions Specialist
Jobbe
Halifax, NS
- $18 to $18.5 CAD / hour
- Full-time
Added 6 hours ago
LM
Portfolio Associate
LifeSavvy Media
Montreal, QC
- Full-time
This role keeps the brand's day-to-day operations, reporting, and cross-team delivery on track, while driving traffic, monetization, and content growth initiatives to completion. It also…
Added 6 hours ago
MT
Administrative assistant
Marble Trend Ltd.
Toronto, ON · North York, ON
- Full-time

AccorCorpo

Team Lead, Dayforce Support

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Posting language: English
Posted: Oct 4, 2026

Original job description

Company Description

Raffles Hotels & Resorts

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Job Description

The Dayforce Support Team Lead provides operational guidance and coordination for the analyst team while ensuring efficient ticket resolution and adherence to support standards. This role serves as the primary escalation point for complex issues and acts as the interim manager in the absence of the Manager, Dayforce Support.

KEY RESPONSIBILITIES:

HCM Support Oversight (75%)

Act as the primary point of contact for Support Analysts for Dayforce inquiries, facilitate regular touchpoints to monitor workloads, assess team bandwidth, and coordinate resource availability to ensure adequate coverage for late shifts, holidays, and other critical support periods.
Conduct regular one-on-one meetings with Support Analysts to review workload, discuss ongoing projects, identify capacity constraints, provide coaching and guidance, and ensure team members have the support and bandwidth needed to effectively manage priorities and deliverables.
Manage the team mailbox and ticket system to ensure service level KPIs are maintained, including ongoing mailbox monitoring, issue triage, workload balancing, and escalation management.
Accountable for managing and resolving Dayforce support tickets, ensuring issues related to functionality, access, and operations are addressed within established service levels.
Perform configuration updates including pay policies, entitlements, time entry rules, organizational structure maintenance, job assignments, and critical system parameters.
Support payroll activities for Canadian and U.S. properties, including payroll commits, year-end processing, earning and deduction code management, and third-party payee administration.
Develop and maintain support schedules to ensure appropriate analyst coverage during extended business hours, payroll processing periods, statutory holidays, and planned team absences.
Monitor team workloads, project commitments, and support queue metrics to optimize resource allocation, maintain service standards, and ensure timely response and resolution of inquiries.

User Training & Empowerment (15%)

Coordinate and deliver virtual and on-site training sessions for HR, Payroll, and support teams by partnering with Support Analysts to identify knowledge gaps, support trends, recurring issues, and key topics for virtual learning sessions.
Collaborate with property leaders and stakeholders to assess site-specific needs and customize on-site training content to address operational challenges, reinforce best practices, and support business objectives.
Coordinate annual year-end training activities for Canadian and U.S. properties to ensure payroll, HR, and operational teams are prepared for year-end processes and aligned with regulatory and organizational requirements.
Supporting the onboarding and professional development of new Support Analysts while promoting the adoption of Gold Standard NCA environment best practices to ensure consistent, high-quality service delivery and operational excellence.
Develop, maintain, and manage an annual training calendar, ensuring recurring and targeted training sessions are scheduled throughout the year to support new functionality, process changes, and ongoing user education.
Assist with the development, maintenance, and continuous improvement of training materials, job aids, and standard operating procedures (SOPs) to support consistent processes and knowledge transfer.
Assess training needs and identify knowledge gaps through support trends, stakeholder feedback, and system enhancements, recommending and delivering targeted learning initiatives by working closely with the Accor HCM Support Manager.
Partner with key business stakeholders to support organizational readiness activities, including communication, training, and change management efforts related to Dayforce enhancements, releases, and new process implementations.

Project Coordination (10%)

Coordinate with vendors, hotel administrators, and internal stakeholders to ensure projects, system configurations, and enhancement activities align with organizational standards, business requirements, and established governance processes.
Support and guide Support Analysts in the development of project plans, including defining timelines, identifying key stakeholders, establishing deliverables, and tracking project milestones to ensure successful execution.
Review and approve change control documentation, testing evidence, and implementation plans prior to production deployment to ensure compliance with organizational standards and minimize operational risk.
Coordinate project activities and allocate resources across multiple concurrent projects and configuration initiatives, ensuring priorities are managed effectively, work efforts are not duplicated, and potential conflicts or impacts to the property are mitigated.

Qualifications

3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Experience supporting multiple Dayforce modules including Workforce Management, HR, Payroll, and Benefits.
Payroll operations and compliance experience preferred.
Demonstrated helpdesk or application support experience in a high-volume environment.
Strong troubleshooting, analytical, and problem-solving skills.
Experience leading or mentoring team members and acting as an escalation point for complex issues.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities while maintaining service level commitments.

Job-Category: Talent & Culture

Job Type: Permanent

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More about this job

Responsibilities

The Team Lead provides operational guidance to the Dayforce support team, ensuring efficient ticket resolution and adherence to service standards. They also coordinate training initiatives and manage project activities to align with organizational requirements.

Requirements

Candidates must have 3-5 years of experience configuring and supporting Dayforce, with expertise in HR, Payroll, and Workforce Management modules. Strong leadership, communication, and analytical skills are required to manage team workloads and complex support escalations.

Skills

Dayforce
HCM Support
Payroll Operations
Workforce Management
Team Leadership
Helpdesk Support
Troubleshooting
Analytical Skills
Stakeholder Management
Training Delivery
Project Coordination
Change Management
SOP Development
Compliance
Resource Allocation

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
Payroll
Workforce Management
HRIS
Support Analyst
Team Lead
KPIs
Service Level Agreements
Configuration
Year-end Processing
Training
Change Management
Project Management
Governance
Troubleshooting
Mentoring
Stakeholder Management
SOP
Operational Excellence

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