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Added 30 mins ago
DS
Senior AI Engineer / Architect
D3 Security
Vancouver, BC
- Full-time
…Operations Center (ASOC) platform. Morpheus automates Tier 1–3 analyst work with unmatched precision, processing millions of alerts in real time and empowering security teams to respond…
Added 31 mins ago
A
Cost Control Coordinator
Amico
Toronto, ON · North York, ON
- Full-time
The Cost Control Coordinator is responsible for analyzing and controlling project costs. This role involves monitoring financial data, preparing detailed reports, and providing insights to…
Added 31 mins ago
C
Customer Service Intermediate Analyst
Citi
Toronto, ON · Mississauga, ON
- Full-time
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.…
Added 1 hour ago
HR
CBTCS Engineering Service Delivery Analyst(Fixed Term)
Hitachi Rail
Toronto, ON
- $69,128 to $103,692 CAD / year
- Full-time
The Service Delivery Analyst ensures reliable, efficient, and well-governed delivery of services to engineering teams. The role drives service quality through SLA oversight, performance…
Added 2 hours ago
R
Senior IT Advisor, audit and cybersecurity
Richter
Montreal, QC
- Full-time
The Role: Cybersecurity Analyst – Risk, Performance and Technology
Added 2 hours ago
Analyst, Institutional Portfolio Operations
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Perform daily validation, reconciliation, and quality control procedures to ensure cash flow information is complete, accurate, and consistent across systems.
Added 3 hours ago
I
IT Help Desk Analyst
Integra
Brampton, ON
- Full-time
…concerning computer systems, hardware, and software. The Help Desk Analyst will work with employees remotely and in-person at a construction job site, guiding them through systems…
Added 3 hours ago
M
Operations Lead
Meroka
Montreal, QC
- Full-time
Meroka acquires high-quality construction businesses and helps them grow and scale. These businesses are essential to the economy and employ millions of individuals. The people who built…
Added 3 hours ago
T
Finance Analyst
TD
Toronto, ON
- Full-time
…controls, segregation of duties, transaction approvals and physical control of…
Added 4 hours ago
IG
Human Resources Analyst
Infotree Global Solutions
Montreal, QC
- Contract
As a key member of the HR Analytics & Insights team, the HRIS Analyst serves as a strategic partner to HR stakeholders and IT functions across Americas. This role is responsible for the…
Added 4 hours ago
WI
Project Controls Analyst
WSP in Canada
Kelowna, BC
- Full-time
WSP is looking for a Project Control Analyst to join its Project Services – Project Cost Control group, in one of our offices in Terrace, Vancouver, Kelowna or Victoria.
Added 4 hours ago
WI
Project Controls Analyst
WSP in Canada
Kelowna, BC
- Full-time
WSP is looking for a Project Control Analyst to join its Project Services – Project Cost Control group, in one of our offices in Terrace, Vancouver, Kelowna or Victoria.
Added 4 hours ago
WI
Project Controls Analyst
WSP in Canada
Victoria, BC
- Full-time
WSP is looking for a Project Control Analyst to join its Project Services – Project Cost Control group, in one of our offices in Terrace, Vancouver, Kelowna or Victoria.
Added 4 hours ago
WI
Project Controls Analyst
WSP in Canada
Terrace, BC
- Full-time
WSP is looking for a Project Control Analyst to join its Project Services – Project Cost Control group, in one of our offices in Terrace, Vancouver, Kelowna or Victoria.
Added 4 hours ago
WI
Project Controls Analyst
WSP in Canada
Terrace, BC
- Full-time
WSP is looking for a Project Control Analyst to join its Project Services – Project Cost Control group, in one of our offices in Terrace, Vancouver, Kelowna or Victoria.
Added 4 hours ago
WI
Project Controls Analyst
WSP in Canada
Victoria, BC
- Full-time
WSP is looking for a Project Control Analyst to join its Project Services – Project Cost Control group, in one of our offices in Terrace, Vancouver, Kelowna or Victoria.
Added 4 hours ago
WI
Project Controls Analyst
WSP in Canada
Vancouver, BC
- Full-time
WSP is looking for a Project Control Analyst to join its Project Services – Project Cost Control group, in one of our offices in Terrace, Vancouver, Kelowna or Victoria.
Added 4 hours ago
WI
Project Controls Analyst
WSP in Canada
Vancouver, BC
- Full-time
WSP is looking for a Project Control Analyst to join its Project Services – Project Cost Control group, in one of our offices in Terrace, Vancouver, Kelowna or Victoria.
Added 4 hours ago
CT
Senior Analyst, ORM & Third-Party Risk
Canadian Tire Corporation
Oakville, ON
- Full-time
The Senior Analyst, ORM & Third-Party Risk will report to Manager, Third-Party Risk and primarily support the organization's Third-Party Risk Management program while also contributing to…
Added 5 hours ago
Senior Analyst, Strategy Modelling
WestJet Group
Calgary, AB
The Senior Analyst, Strategy Modelling builds and maintains the forecasting, scenario modelling and analytical capabilities used to evaluate business decisions, market changes and…
Added 5 hours ago
Senior Development Tester
Hasbro
Canada
Familiarity with version control (Perforce or Git) and syncing to specific changelists.
Added 5 hours ago
RA
Project Document Management Analyst
Recrute Action
Montreal, QC
- Contract
Perform quality control and verification of project deliverables from contractors and engineering service providers (ESPs).
Added 6 hours ago
W
Project Controls Analyst
WSP
Terrace, BC
- Full-time
WSP is looking for a Project Control Analyst to join its Project Services – Project Cost Control group, in one of our offices in Terrace, Vancouver, Kelowna or Victoria.
Added 6 hours ago
B
BlackBerry Accounting Analyst- Netsuite (12 month FTC)
BlackBerry
Waterloo, ON
- Full-time
The Accounting Analyst will provide temporary operational support to the Accounting Operations team who are tasked with balancing both ongoing operational responsibilities and key…
Added 10 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

AccorCorpo

Team Lead, Dayforce Support

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Posting language: English
Posted: Oct 4, 2026

Original job description

Company Description

Raffles Hotels & Resorts

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Job Description

The Dayforce Support Team Lead provides operational guidance and coordination for the analyst team while ensuring efficient ticket resolution and adherence to support standards. This role serves as the primary escalation point for complex issues and acts as the interim manager in the absence of the Manager, Dayforce Support.

KEY RESPONSIBILITIES:

HCM Support Oversight (75%)

Act as the primary point of contact for Support Analysts for Dayforce inquiries, facilitate regular touchpoints to monitor workloads, assess team bandwidth, and coordinate resource availability to ensure adequate coverage for late shifts, holidays, and other critical support periods.
Conduct regular one-on-one meetings with Support Analysts to review workload, discuss ongoing projects, identify capacity constraints, provide coaching and guidance, and ensure team members have the support and bandwidth needed to effectively manage priorities and deliverables.
Manage the team mailbox and ticket system to ensure service level KPIs are maintained, including ongoing mailbox monitoring, issue triage, workload balancing, and escalation management.
Accountable for managing and resolving Dayforce support tickets, ensuring issues related to functionality, access, and operations are addressed within established service levels.
Perform configuration updates including pay policies, entitlements, time entry rules, organizational structure maintenance, job assignments, and critical system parameters.
Support payroll activities for Canadian and U.S. properties, including payroll commits, year-end processing, earning and deduction code management, and third-party payee administration.
Develop and maintain support schedules to ensure appropriate analyst coverage during extended business hours, payroll processing periods, statutory holidays, and planned team absences.
Monitor team workloads, project commitments, and support queue metrics to optimize resource allocation, maintain service standards, and ensure timely response and resolution of inquiries.

User Training & Empowerment (15%)

Coordinate and deliver virtual and on-site training sessions for HR, Payroll, and support teams by partnering with Support Analysts to identify knowledge gaps, support trends, recurring issues, and key topics for virtual learning sessions.
Collaborate with property leaders and stakeholders to assess site-specific needs and customize on-site training content to address operational challenges, reinforce best practices, and support business objectives.
Coordinate annual year-end training activities for Canadian and U.S. properties to ensure payroll, HR, and operational teams are prepared for year-end processes and aligned with regulatory and organizational requirements.
Supporting the onboarding and professional development of new Support Analysts while promoting the adoption of Gold Standard NCA environment best practices to ensure consistent, high-quality service delivery and operational excellence.
Develop, maintain, and manage an annual training calendar, ensuring recurring and targeted training sessions are scheduled throughout the year to support new functionality, process changes, and ongoing user education.
Assist with the development, maintenance, and continuous improvement of training materials, job aids, and standard operating procedures (SOPs) to support consistent processes and knowledge transfer.
Assess training needs and identify knowledge gaps through support trends, stakeholder feedback, and system enhancements, recommending and delivering targeted learning initiatives by working closely with the Accor HCM Support Manager.
Partner with key business stakeholders to support organizational readiness activities, including communication, training, and change management efforts related to Dayforce enhancements, releases, and new process implementations.

Project Coordination (10%)

Coordinate with vendors, hotel administrators, and internal stakeholders to ensure projects, system configurations, and enhancement activities align with organizational standards, business requirements, and established governance processes.
Support and guide Support Analysts in the development of project plans, including defining timelines, identifying key stakeholders, establishing deliverables, and tracking project milestones to ensure successful execution.
Review and approve change control documentation, testing evidence, and implementation plans prior to production deployment to ensure compliance with organizational standards and minimize operational risk.
Coordinate project activities and allocate resources across multiple concurrent projects and configuration initiatives, ensuring priorities are managed effectively, work efforts are not duplicated, and potential conflicts or impacts to the property are mitigated.

Qualifications

3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Experience supporting multiple Dayforce modules including Workforce Management, HR, Payroll, and Benefits.
Payroll operations and compliance experience preferred.
Demonstrated helpdesk or application support experience in a high-volume environment.
Strong troubleshooting, analytical, and problem-solving skills.
Experience leading or mentoring team members and acting as an escalation point for complex issues.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities while maintaining service level commitments.

Job-Category: Talent & Culture

Job Type: Permanent

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More about this job

Responsibilities

The Team Lead provides operational guidance to the Dayforce support team, ensuring efficient ticket resolution and adherence to service standards. They also coordinate training initiatives and manage project activities to align with organizational requirements.

Requirements

Candidates must have 3-5 years of experience configuring and supporting Dayforce, with expertise in HR, Payroll, and Workforce Management modules. Strong leadership, communication, and analytical skills are required to manage team workloads and complex support escalations.

Skills

Dayforce
HCM Support
Payroll Operations
Workforce Management
Team Leadership
Helpdesk Support
Troubleshooting
Analytical Skills
Stakeholder Management
Training Delivery
Project Coordination
Change Management
SOP Development
Compliance
Resource Allocation

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
Payroll
Workforce Management
HRIS
Support Analyst
Team Lead
KPIs
Service Level Agreements
Configuration
Year-end Processing
Training
Change Management
Project Management
Governance
Troubleshooting
Mentoring
Stakeholder Management
SOP
Operational Excellence

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