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Added 2 hours ago
A
Team Lead, Dayforce Support
AccorCorpo
Toronto, ON
- Full-time
The Dayforce Support Team Lead provides operational guidance and coordination for the analyst team while ensuring efficient ticket resolution and adherence to support standards. This role…
Added 4 hours ago
UO
Compensation Analyst
University of Victoria
Victoria, BC
- Full-time
…responsible stewardship of university resources. The Compensation Analyst provides specialized analytical support in the areas of compensation modeling, workforce cost forecasting,…
Added 5 hours ago
MJ
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
- Full-time
Reporting to the Manager – Financial Services, the Financial Analyst – Mental Health & Addictions (MH&A) is responsible for supporting the MH&A portfolio through statistical data analysis,…
Added 5 hours ago
AS
Payroll Analyst
AgileGrid Solutions
Canada
- Full-time
…organizations across various industries to deliver tailored workforce solutions that drive business success. The company prides itself on fostering a collaborative and inclusive work…
Added 10 hours ago
R&
IT - Info Security Analyst II
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled IT - Info Security Analyst II to join our client in support of an existing vacancy.
Added 10 hours ago
C
Senior Systems Analyst, Production Support
CBC/Radio-Canada
Vancouver, BC
- Full-time
This position will not be filled until consideration has been made by the CBC/Radio-Canada / APS Workforce Adjustment Committee.
Added 12 hours ago
K
Engagement Analyst (12 Month Contract)
KPMG
ON · Toronto, Ontario
- Full-time
KPMG Law is seeking an Engagement Analyst to join the Billing Delivery Centre on a 12-month contract. In this role, you will support Law leadership in achieving key business and financial…
Added 13 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 19 hours ago
C
Analyst, Sales and Marketing (French Services) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
As Analyst, Revenue Optimization, you are responsible for ensuring that sales targets are met by applying ad inventory management and pricing strategies to optimize TV schedule revenue…
Added 22 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 23 hours ago
TL
HRIS Analyst (Human Resources Information System Analyst )
Transx Ltd
Rosser, MB
- Full-time
Reporting to the Director of Human Resources, the HRIS Analyst
Added 1 day ago
GC
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
- $108,000 to $127,000 CAD / year
- Full-time
At EVR, we're dedicated to supporting our workforce on their unique career journeys.
Added 1 day ago
M
Winter Co-op 2027 - Knowledge Analyst
Manulife
Waterloo, ON
- Full-time
At Manulife John Hancock, we believe in investing in the future, starting with you. Our Knowledge Analyst Winter Co-op is your launchpad to success, offering the support, structure, and…
Added 1 day ago
LC
Analyst, Master Data
Loblaw Companies Limited
Toronto, ON
- Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 1 day ago
A
Investment Consulting Analyst
Aon
Vancouver, BC
- Full-time
…opportunity for you! As part of an industry-leading team, the Analyst will help empower results for our institutional clients by delivering innovative and effective solutions with our…
Added 1 day ago
T
Senior Business Analyst – Data Management & Enablement
TD
Toronto, ON
- Full-time
The Senior Business Analyst supports enterprise data management initiatives through data literacy, persona management, communications, reporting, and adoption activities. Working closely…
Added 1 day ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Portfolio Analytics, the Senior Portfolio Analyst will be a key contributor on the team responsible for delivering timely, accurate and scalable portfolio…
Added 1 day ago
CI
Analyst, Early Investor Program (September 2027)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Join CPP Investments as an Analyst in our Early Investor Program, a full-time opportunity designed for exceptional new graduates to launch their career at a leading global investment…
Added 1 day ago
KC
Engagement Analyst (12 Month Contract)
KPMG Canada
Toronto, ON
- Full-time
KPMG Law is seeking an Engagement Analyst to join the Billing Delivery Centre on a 12-month contract. In this role, you will support Law leadership in achieving key business and financial…
Added 1 day ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
Financial Accounting, Reporting and Systems Analyst
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 day ago
S
Operations Analyst
SGI
Regina, SK
- Full-time
The Operations Analyst is responsible for ensuring optimal availability and utility of resources, including the grouping, configuration, allocation, and capacity management of those…
Added 1 day ago
R&
Financial Analyst
Robertson & Company Ltd.
Markham, ON
- Full-time
Added 1 day ago
FN
Policy Analyst, Benefits Management
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. All…
Added 1 day ago
E
HR Service Center Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager, Employee Service Centre, the HR Service Centre Analyst serves as the first point of contact for employees and managers seeking support on a broad range of…

AccorCorpo

Team Lead, Dayforce Support

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Posting language: English
Posted: Oct 4, 2026

Original job description

Company Description

Raffles Hotels & Resorts

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Job Description

The Dayforce Support Team Lead provides operational guidance and coordination for the analyst team while ensuring efficient ticket resolution and adherence to support standards. This role serves as the primary escalation point for complex issues and acts as the interim manager in the absence of the Manager, Dayforce Support.

KEY RESPONSIBILITIES:

HCM Support Oversight (75%)

Act as the primary point of contact for Support Analysts for Dayforce inquiries, facilitate regular touchpoints to monitor workloads, assess team bandwidth, and coordinate resource availability to ensure adequate coverage for late shifts, holidays, and other critical support periods.
Conduct regular one-on-one meetings with Support Analysts to review workload, discuss ongoing projects, identify capacity constraints, provide coaching and guidance, and ensure team members have the support and bandwidth needed to effectively manage priorities and deliverables.
Manage the team mailbox and ticket system to ensure service level KPIs are maintained, including ongoing mailbox monitoring, issue triage, workload balancing, and escalation management.
Accountable for managing and resolving Dayforce support tickets, ensuring issues related to functionality, access, and operations are addressed within established service levels.
Perform configuration updates including pay policies, entitlements, time entry rules, organizational structure maintenance, job assignments, and critical system parameters.
Support payroll activities for Canadian and U.S. properties, including payroll commits, year-end processing, earning and deduction code management, and third-party payee administration.
Develop and maintain support schedules to ensure appropriate analyst coverage during extended business hours, payroll processing periods, statutory holidays, and planned team absences.
Monitor team workloads, project commitments, and support queue metrics to optimize resource allocation, maintain service standards, and ensure timely response and resolution of inquiries.

User Training & Empowerment (15%)

Coordinate and deliver virtual and on-site training sessions for HR, Payroll, and support teams by partnering with Support Analysts to identify knowledge gaps, support trends, recurring issues, and key topics for virtual learning sessions.
Collaborate with property leaders and stakeholders to assess site-specific needs and customize on-site training content to address operational challenges, reinforce best practices, and support business objectives.
Coordinate annual year-end training activities for Canadian and U.S. properties to ensure payroll, HR, and operational teams are prepared for year-end processes and aligned with regulatory and organizational requirements.
Supporting the onboarding and professional development of new Support Analysts while promoting the adoption of Gold Standard NCA environment best practices to ensure consistent, high-quality service delivery and operational excellence.
Develop, maintain, and manage an annual training calendar, ensuring recurring and targeted training sessions are scheduled throughout the year to support new functionality, process changes, and ongoing user education.
Assist with the development, maintenance, and continuous improvement of training materials, job aids, and standard operating procedures (SOPs) to support consistent processes and knowledge transfer.
Assess training needs and identify knowledge gaps through support trends, stakeholder feedback, and system enhancements, recommending and delivering targeted learning initiatives by working closely with the Accor HCM Support Manager.
Partner with key business stakeholders to support organizational readiness activities, including communication, training, and change management efforts related to Dayforce enhancements, releases, and new process implementations.

Project Coordination (10%)

Coordinate with vendors, hotel administrators, and internal stakeholders to ensure projects, system configurations, and enhancement activities align with organizational standards, business requirements, and established governance processes.
Support and guide Support Analysts in the development of project plans, including defining timelines, identifying key stakeholders, establishing deliverables, and tracking project milestones to ensure successful execution.
Review and approve change control documentation, testing evidence, and implementation plans prior to production deployment to ensure compliance with organizational standards and minimize operational risk.
Coordinate project activities and allocate resources across multiple concurrent projects and configuration initiatives, ensuring priorities are managed effectively, work efforts are not duplicated, and potential conflicts or impacts to the property are mitigated.

Qualifications

3-5 years of experience configuring and supporting Dayforce, preferably in a Senior Analyst role.
Experience supporting multiple Dayforce modules including Workforce Management, HR, Payroll, and Benefits.
Payroll operations and compliance experience preferred.
Demonstrated helpdesk or application support experience in a high-volume environment.
Strong troubleshooting, analytical, and problem-solving skills.
Experience leading or mentoring team members and acting as an escalation point for complex issues.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities while maintaining service level commitments.

Job-Category: Talent & Culture

Job Type: Permanent

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More about this job

Responsibilities

The Team Lead provides operational guidance to the Dayforce support team, ensuring efficient ticket resolution and adherence to service standards. They also coordinate training initiatives and manage project activities to align with organizational requirements.

Requirements

Candidates must have 3-5 years of experience configuring and supporting Dayforce, with expertise in HR, Payroll, and Workforce Management modules. Strong leadership, communication, and analytical skills are required to manage team workloads and complex support escalations.

Skills

Dayforce
HCM Support
Payroll Operations
Workforce Management
Team Leadership
Helpdesk Support
Troubleshooting
Analytical Skills
Stakeholder Management
Training Delivery
Project Coordination
Change Management
SOP Development
Compliance
Resource Allocation

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
Payroll
Workforce Management
HRIS
Support Analyst
Team Lead
KPIs
Service Level Agreements
Configuration
Year-end Processing
Training
Change Management
Project Management
Governance
Troubleshooting
Mentoring
Stakeholder Management
SOP
Operational Excellence

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