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AccorHotel

Adventure Concierge

Banff, AB, Canada

Up to $22 CAD / hour · Full-time

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Job details

Pay: Up to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

The Adventure Concierge is part connector, part storyteller, and part curator, who helps guests uncover the magic of Banff National Park through authentic, personalized recommendations.

You'll partner with skilled local guides, outfitters, and experience providers to match each guest with the perfect journey. You prepare guests with practical advice, gear insights, and thoughtful education that builds confidence and fuels excitement. Whether helping a first-time visitor plan a sunrise hike or sharing stories of Banff’s history and wildlife, you'll create moments that feel elevated, genuine, and unforgettable.

Start Date: December 2026

What You'll Be Doing

Guest Engagement & Experience Curation

Curate meaningful experiences through warm, thoughtful conversation and careful assessment of guest preferences.
Support pre-arrival communication by preparing personalized itineraries based on seasonal highlights and guest interests.
Maintain expert-level knowledge of Banff National Park, including trails, safety considerations, cultural touchpoints, and wellness offerings.
Provide clear and accurate recommendations that align with guest experience level, comfort, and conditions.
Share relevant resources related to wildlife etiquette, trail safety, activity restrictions, and seasonal hazards.
Use digital tools, maps, and storytelling techniques to help guests visualize their next adventure.
Offer intuitive guidance on gear, weather, travel times, and equipment needs, ensuring confidence before departure.

Retail & Brand Experience Support

Contribute to merchandising and maintaining retail displays within the Adventure Centre.
Share product knowledge and brand stories to help guests make informed and meaningful purchases.
Support inventory accuracy by following established systems, receiving shipments, and maintaining visual organization.
Assist in operating the POS system and completing guest transactions with precision and efficiency.

Operational Excellence

Maintain accurate documentation related to bookings, vendor coordination, retail inventory, and guest interactions.
Support departmental systems by following established procedures and contributing to continuous quality improvement.
Work collaboratively within a structured environment that prioritizes accuracy, consistency, and clear communication.

Collaboration

Work closely with internal departments including Rooms, Wellness, Food & Beverage, and Marketing to enhance the overall guest journey.
Build relationships with local guides, tour operators, and partners, ensuring accurate and up-to-date experience information.
Communicate professionally and efficiently with guests, colleagues, and partners.

Qualifications

What You Bring

Previous experience in concierge, guest services, adventure tourism, or a similar guest-facing role.
Strong knowledge of Banff National Park, its trails, seasonal conditions, cultural touchpoints, and safety guidelines, or a commitment to learning quickly.
Excellent communication and storytelling skills, with the ability to translate information into inspiring, accurate, guest-ready guidance.
Comfort working in a structured environment where accuracy, consistency, and high quality are essential.
Strong organizational skills with the ability to manage multiple tasks, inquiries, and details simultaneously.
Confidence using digital tools, mapping platforms, booking systems, and POS software.
A genuine passion for connecting with guests and creating thoughtful, personalized experiences rooted in adventure, wellness, and local culture.

Bonus If You Bring

In-depth local expertise in Banff National Park’s backcountry, trails, wildlife, and seasonal patterns.
Experience in retail, merchandising, gear knowledge, or lifestyle/adventure brand storytelling.
A background in adventure guiding, concierge services, recreation management, or luxury travel.
Personal passion for hiking, climbing, skiing, or exploring the Rockies, and a desire to share that passion with others.

Who You Are

You’re a connector at heart, thoughtful, curious, and inspired by the landscapes and stories that make Banff extraordinary. You bring warmth, precision, and a sense of purpose to every interaction. You take the time to understand guest needs deeply and offer recommendations that are not only exciting, but safe, accurate, and rooted in care.

You thrive in environments where structure and creativity intersect. You love delivering polished, high-quality work, and you balance storytelling with clarity, detail, and reliability. You’re energized by helping others discover something meaningful, whether it’s their first summit, or a moment of quiet wonder in the mountains.

You lead with authenticity. You inspire discovery. And you believe that even the smallest interaction can turn a guest’s day, or their entire journey, into something unforgettable.

Lead with curiosity. Inspire adventure. Stay moved.

Physical Demands

Frequent walking and standing throughout shift.
Ability to lift and organize merchandise or gear up to approximately 25lbs (11kg).
Regular use of computer systems, maps, and communication tools.
Occasional assistance outdoors with guest orientation, equipment, or wayfinding.

We’re committed to providing an inclusive and accessible workplace. If you require an accommodation to perform any aspect of this role, we’ll work with you to ensure you can contribute fully and comfortably.

Visa Requirements: Must be legally authorized to work in Canada.

Additional Information

Job Perks & Benefits:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.
Subsidized shared Staff Accommodation for full-time status (subject to availability).

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

Job-Category: Wellness & Recreation

Job Type: Permanent

Job Schedule: Full-Time

Compensation: up to CAD 22 - hourly

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More about this job

Responsibilities

The Adventure Concierge curates personalized guest experiences by providing expert recommendations on Banff National Park activities, trails, and local culture. They also manage retail operations, maintain inventory accuracy, and collaborate with internal departments to ensure seamless guest journeys.

Requirements

Candidates should have previous experience in concierge, guest services, or adventure tourism and possess strong knowledge of Banff National Park. Excellent communication skills, organizational ability, and proficiency with digital tools and POS systems are required.

Skills

Guest services
Concierge services
Adventure tourism
Storytelling
Itinerary planning
Banff National Park knowledge
Retail merchandising
Inventory management
POS systems
Communication
Organizational skills
Digital tools
Mapping platforms
Safety guidelines
Customer engagement

Benefits

Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics coverage
Fertility drugs coverage
Gender affirmation support
Employer pension matching
Employee travel program
Food and beverage discounts
Complimentary buffet meal
Subsidized staff accommodation

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Adventure Tourism
Guest Services
Banff National Park
Retail
Merchandising
POS System
Inventory Management
Hospitality
Wellness
Outdoor Recreation
Trail Safety
Wildlife Etiquette
Itinerary Planning
Customer Experience
Luxury Travel
Booking Systems
Mapping Platforms
Brand Storytelling
Cultural Tourism

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