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AccorHotel

Adventure & Experiences Guide

Banff, AB, Canada

At three years the pay rate for this role would be $29.30. · Contract

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Job details

Pay: At three years the pay rate for this role would be $29.30.
Job type: Contract
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Adventure & Experiences Guiding program. Adventure & Experiences Guides should have a wide variety of talents but above all should have excellent customer service skills and a willingness to learn.

Starting Rate: $25.50 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.30.

Job Duties Include:

Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
Share the history and culture of Canadian Rockies enthusiastically
Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
Selling, booking and updating guided experiences
Be responsible for a positive, safe and memorable experience for each and every guest
Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends

Qualifications

Your Skills & Qualifications:

16 hour Standard First Aid & CPR C level or greater is mandatory
Apprentice Interpretive Guide Certification from IGA or equivalent
Four Season Group Management Certification from IGA required
Class 4 Drivers License and clean driving history
Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
Positive, outgoing and professional attitude with a passion for National Parks and Town of Banff
Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
Must be physically fit and able to run all activities in any weather including walking, hiking, biking.
Must be able to lift and carry 40+ lbs and be on your feet for 8 hours a day

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Wellness & Recreation

Job Type: Temporary

Job Schedule: Full-Time

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More about this job

Responsibilities

The guide will lead various outdoor experiences, including hikes, bike tours, and wilderness excursions while sharing the history and culture of the Canadian Rockies. They are also responsible for managing guest bookings, ensuring safety, and maintaining activity facilities.

Requirements

Candidates must hold a valid Class 4 driver's license, Standard First Aid & CPR certification, and specific interpretive and group management certifications. A minimum of one year of experience in a high-volume recreational or guiding environment is required.

Skills

Customer service
Wilderness guiding
Tour facilitation
First aid
CPR
Interpretive guiding
Group management
Vehicle operation
Problem solving
Communication
Organization
Sanitization
Physical fitness
Sales
Booking management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Adventure guiding
Hospitality
Banff
Canadian Rockies
Parks Canada
Interpretive guide
First aid
CPR
Outdoor recreation
Ecotourism
Tourism
Customer service
Safety
Sanitization
Class 4 driver's license
Group management
Wilderness
Hiking
Biking
Tour operations

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