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Added 13 mins ago
BC
Client Service Assistant
BFL CANADA
Waterloo, ON
- Full-time
As a Client Service Assistant, you will be responsible to assist the Client Service Manager and the Client Service Representative to ensure the Commercial team meets company objectives and…
Added 13 mins ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- From $22 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 13 mins ago
RS
Assistant Director, Inclusive Supports
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Hamilton, ON
- Full-time
Reporting to the Director, Inclusive Supports, the Assistant Director plays an important role in supporting daily operations, strengthening management practices, addressing operational…
Added 13 mins ago
A
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Toronto, ON
- Full-time
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Added 29 mins ago
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Added 29 mins ago
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- Part-time
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Added 44 mins ago
JI
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Added 44 mins ago
DT
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- Part-time
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Added 44 mins ago
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Added 59 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 59 mins ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- $22 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
SH
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Clerk III - Health Information
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Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 2 hours ago
VC
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Added 2 hours ago
OI
Continuing Care Assistant (CCA) Program Manager
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- $100,000 to $800,000 CAD / year
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Added 3 hours ago
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Added 3 hours ago
GE
Hospitality F&B Assistant Manager
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- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 5 hours ago
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Retail Assistant Store Manager
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- Full-time
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Closed listing

AccorHotel

Assistant Fairmont Gold Manager

Banff, AB, Canada

Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education · Contract

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education
Job type: Contract
Posting language: English
Posted: Sep 15, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Fairmont Gold is our exclusive “hotel within a hotel” experience, where exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable experiences.

The Assistant Fairmont Gold Manager is a key operational leader responsible for the day-to-day leadership and execution of the complete Fairmont Gold operation. This role ensures consistent delivery of Fairmont service standards, strong colleague engagement, operational and financial accountability, and seamless collaboration across the hotel.

Reporting to the Director of Fairmont Gold, the Assistant Fairmont Gold Manager oversees the daily Fairmont Gold operation and serves as the department’s operational leader in the Director’s absence. The role ensures the Fairmont Gold experience is delivered consistently across guest service, lounge operations, room inventory, colleague performance, financial results and cross-functional execution.

Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education

Lead the day-to-day operation of the complete Fairmont Gold experience, including Fairmont Gold Reception, Lounge and the end-to-end guest journey, ensuring exceptional guest satisfaction and consistent adherence to Fairmont, LQA and Forbes service standards.
Serve as the operational leader of Fairmont Gold and assume responsibility for the department in the absence of the Director of Fairmont Gold, ensuring continuity of leadership, communication, decision-making and operational execution.
Lead, coach, supervise and develop Fairmont Gold colleagues, fostering a highly engaged, accountable and service-driven culture while ensuring clear daily communication, effective delegation and consistent follow-through.
Coordinate staffing, scheduling and colleague deployment based on occupancy, arrival and departure patterns, lounge demand, VIP activity and operational priorities to ensure efficient and consistent service delivery.
Monitor and forecast daily, weekly and monthly Fairmont Gold occupancy and business levels, translating business demand into proactive plans for labor, lounge operations, guest engagement and service delivery.
Oversee Fairmont Gold room inventory, room assignments, upgrades and special inventory requirements in alignment with Revenue Management strategies, hotel priorities and the overall guest experience.
Drive revenue generation and expense management by identifying upgrade and incremental revenue opportunities, monitoring departmental costs and ensuring resources are deployed effectively.
Collaborate closely with Front Office, Reservations, Housekeeping, In-Room Dining, Culinary, Concierge, Royal Service, Revenue Management and other hotel departments to deliver a seamless and elevated “hotel within a hotel” experience.
Partner with the Executive Chef and Culinary leadership on Fairmont Gold Lounge menus, presentation, ordering, food cost, quality, service standards and overall lounge experience.
Oversee the planning and execution of VIP, repeat and high-value guest experiences, ensuring preferences, special occasions and personalization opportunities are identified, communicated and actioned.
Maintain a highly visible presence throughout the Fairmont Gold operation, actively engaging with guests and colleagues, anticipating needs, monitoring service delivery and ensuring service recovery is handled promptly, professionally and with appropriate follow-up.
Review guest feedback, service scores, quality audits and operational trends to identify opportunities, establish action plans and continuously elevate the Fairmont Gold experience.
Ensure operational accuracy and accountability across departmental procedures, guest accounts, billing, room inventory, lounge controls, cash handling and other applicable operational processes.
Support departmental budgeting, forecasting and financial performance through effective labor management, expense control, revenue optimization and regular review of operational results and variances.
Ensure departmental policies, procedures, service standards, health and safety requirements, food and beverage regulations, and hotel security practices are consistently understood and followed.
Participate in recruitment, onboarding, training, performance management, recognition and succession planning to build a strong, engaged and sustainable pipeline of Fairmont Gold talent.
Develop and maintain effective relationships with hotel business partners and Fairmont Gold counterparts throughout Fairmont Hotels & Resorts, sharing best practices and supporting brand consistency.
Balance operational, administrative, colleague and guest priorities while maintaining a visible, hands-on and solutions-focused leadership approach.
Support the Director of Fairmont Gold in departmental strategy, projects, reporting, business planning, budgeting and continuous improvement initiatives.
Perform other duties as assigned.

Qualifications

Previous leadership experience within a luxury hotel, Front Office, Fairmont Gold/club lounge or guest relations environment required; supervisory or assistant management experience strongly preferred.
Demonstrated ability to lead a complete operation, manage competing priorities and make sound, timely operational decisions within a fast-paced luxury hospitality environment.
Proven record of exceeding guest expectations and delivering highly personalized, intuitive service.
Familiarity with Forbes, LQA or comparable luxury service standards and auditing processes preferred.
Strong leadership, coaching and colleague-development capabilities, with the ability to establish accountability while creating an engaged and supportive team environment.
Excellent interpersonal, organizational, analytical and problem-solving skills.
Strong financial acumen with the ability to understand and manage labor, expenses, revenue opportunities, forecasts and departmental performance.
Active Alberta ProServe Certification required.
Previous Property Management System experience required; knowledge of current hotel operational systems is an asset.
Proficiency in Microsoft Office applications required.
University or College diploma/degree in Hospitality Management, Business Administration or a related discipline preferred.
Highly responsible, reliable and adaptable, with the ability to remain calm, professional and guest-focused while managing multiple operational priorities.
Demonstrated ability to collaborate across departments and influence business partners to achieve shared guest, colleague and operational objectives.
Professional presentation with excellent written and verbal communication skills.
Knowledge of a second language applicable to the hotel or hospitality industry is an asset.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

About employer

More about this job

Responsibilities

The Assistant Fairmont Gold Manager leads the daily operations of the Fairmont Gold department, ensuring consistent delivery of luxury service standards and guest satisfaction. This role also manages colleague performance, financial results, and cross-departmental collaboration to maintain the 'hotel within a hotel' experience.

Requirements

Candidates must have previous leadership experience in a luxury hotel or guest relations environment, with strong operational and financial management skills. Proficiency in hotel systems and a commitment to high-level service standards are essential, along with an active Alberta ProServe certification.

Skills

Leadership
Luxury hospitality management
Guest relations
Operational management
Financial acumen
Staff scheduling
Revenue management
Team development
Problem-solving
Communication
Forbes service standards
LQA standards
Property management systems
Microsoft office
Proserve certification
Conflict resolution

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Mountain explorer travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Fairmont Gold
Luxury Hospitality
Front Office
Guest Experience
Revenue Management
Operational Leadership
Forbes Standards
LQA
ProServe
Staff Management
Budgeting
Forecasting
Inventory Management
Concierge
Housekeeping
Culinary
Service Recovery
Performance Management
Succession Planning
Hospitality Management
Business Administration
Property Management System
Microsoft Office
VIP Services
Room Inventory
Expense Control
Labor Management
Brand Consistency
Resort Operations
Banff

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