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Added 4 hours ago
Receptionist
RR Donnelley
Toronto, ON
Full-time
…Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the…
Added 4 hours ago
Receptionist
RRD
Toronto, ON
$17.88 to $23.85 USD / hour
Full-time
…Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the…
Added 8 hours ago
Reception - Concierge
Amica Senior Lifestyles
North Vancouver, BC
As the Concierge, you are the first point of contact for all residents, families, and team members. With each interaction, you will create a positive and welcoming environment for everyone,…
Added 9 hours ago
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
Full-time
…exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable…
Added 9 hours ago
Night Concierge
Claibon Recruitment
London, ON
Full-time
Experienced Night Concierge with either 5 star hotel experience or experience of working in a high end residential property required for this luxury development in the Isle of Dogs. Must…
Added 21 hours ago
Assistant Fairmont Gold Manager
AccorHotel
Banff, AB
Contract
…exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable…
Added 1 day ago
Receptionist/Concierge
Chartwell
Mississauga, ON
Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 1 day ago
Receptionist/Concierge
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Added 2 days ago
Brand concierge
Applewood Nissan Langley
Langley (District), BC · Langley, BC
Full-time
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Added 2 days ago
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Access to Perkopolis. (Canadas leading corporate concierge discount service)
Added 3 days ago
Concierge
FirstService Residential Canada
Kelowna, BC
Part-time
As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that…
Added 4 days ago
Travel Concierge & Reception Coordinator
Goway Travel
Toronto, ON
Full-time
We are looking for a professional, friendly and highly organized Travel Concierge & Reception Coordinator to be the first point of contact for our clients, Travel Agents, suppliers and…
Added 5 days ago
Security Concierge - Hamilton
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Hamilton, ON
Full-time
Excellent customer service and reception skills.
Added 6 days ago
Receptionist/Concierge
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Added 6 days ago
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Abbotsford, BC
Part-time
…a dedicated and compassionate Resident Services Assistant (Concierge) to join our team at Hallmark on the Park and Hallmark community. This role provides essential administrative and…
Added 6 days ago
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Security Guard - Halton Region
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Full-time
…services including security, customer service, K9 detection, concierge, and baggage handling to a wide range of clients such as residential properties, commercial facilities, retail spaces,…
Added 8 days ago
Réceptionniste Hilton Québec
Hilton
Quebec, QC
Full-time
…l’emploi effectue un ensemble de tâches en lien avec le service de réception du Hilton Québec et contribue à une expérience globale exceptionnelle de l’enregistrement au départ des…
Added 8 days ago
Receptionist/Concierge
Chartwell
Calgary, AB
Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 8 days ago
Resident Services Assistant - Concierge (Casual)
Baptist Housing Seniors Living
Abbotsford, BC
$26.04 CAD / hour
Part-time
…a dedicated and compassionate Resident Services Assistant (Concierge) to join our team at Hallmark on the Park and Hallmark community. This role provides essential administrative and…
Added 8 days ago
Ambassadeur de la clientèle (hôte/hôtesse) - Boutique Rolex / Client Ambassador (Host/Hostess)
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Maintenir la zone de réception et la salle d'exposition à un niveau élevé de propreté et d'élégance.
Added 8 days ago
Information Officer (Evening)
University of Ottawa
Ottawa, ON
Full-time
Delivers reception services for guests, including managing check-in and check-out processing and responding to inquiries. Provides concierge-style support by offering information about…
Added 8 days ago
Guest Services Associate
Hilton Grand Vacations
Vancouver, BC
Full-time
As part of the Member Reception Team, the Guest Services Associatge Associate is expected to provide the highest level of Member and Guest service at every point of contact, through the use…
Added 8 days ago
Guest Services Agent
Red Mountain Resort
Rossland, BC
$18.25 to $19.5 CAD / hour
Temporary
…responsible for the day-to-day operation of the front desk and reception area, including reservations, guest arrivals and departures, concierge services, payments, telephone inquiries, and…
Added 8 days ago
Receptionist/Concierge
Chartwell
Mississauga, ON
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…

AccorHotel

Assistant Fairmont Gold Manager

Banff, AB, Canada

Pay: Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education
Job type: Contract
Posting language: English
Posted: Sep 15, 2026

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Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Fairmont Gold is our exclusive “hotel within a hotel” experience, where exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable experiences.

The Assistant Fairmont Gold Manager is a key operational leader responsible for the day-to-day leadership and execution of the complete Fairmont Gold operation. This role ensures consistent delivery of Fairmont service standards, strong colleague engagement, operational and financial accountability, and seamless collaboration across the hotel.

Reporting to the Director of Fairmont Gold, the Assistant Fairmont Gold Manager oversees the daily Fairmont Gold operation and serves as the department’s operational leader in the Director’s absence. The role ensures the Fairmont Gold experience is delivered consistently across guest service, lounge operations, room inventory, colleague performance, financial results and cross-functional execution.

Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education

Lead the day-to-day operation of the complete Fairmont Gold experience, including Fairmont Gold Reception, Lounge and the end-to-end guest journey, ensuring exceptional guest satisfaction and consistent adherence to Fairmont, LQA and Forbes service standards.
Serve as the operational leader of Fairmont Gold and assume responsibility for the department in the absence of the Director of Fairmont Gold, ensuring continuity of leadership, communication, decision-making and operational execution.
Lead, coach, supervise and develop Fairmont Gold colleagues, fostering a highly engaged, accountable and service-driven culture while ensuring clear daily communication, effective delegation and consistent follow-through.
Coordinate staffing, scheduling and colleague deployment based on occupancy, arrival and departure patterns, lounge demand, VIP activity and operational priorities to ensure efficient and consistent service delivery.
Monitor and forecast daily, weekly and monthly Fairmont Gold occupancy and business levels, translating business demand into proactive plans for labor, lounge operations, guest engagement and service delivery.
Oversee Fairmont Gold room inventory, room assignments, upgrades and special inventory requirements in alignment with Revenue Management strategies, hotel priorities and the overall guest experience.
Drive revenue generation and expense management by identifying upgrade and incremental revenue opportunities, monitoring departmental costs and ensuring resources are deployed effectively.
Collaborate closely with Front Office, Reservations, Housekeeping, In-Room Dining, Culinary, Concierge, Royal Service, Revenue Management and other hotel departments to deliver a seamless and elevated “hotel within a hotel” experience.
Partner with the Executive Chef and Culinary leadership on Fairmont Gold Lounge menus, presentation, ordering, food cost, quality, service standards and overall lounge experience.
Oversee the planning and execution of VIP, repeat and high-value guest experiences, ensuring preferences, special occasions and personalization opportunities are identified, communicated and actioned.
Maintain a highly visible presence throughout the Fairmont Gold operation, actively engaging with guests and colleagues, anticipating needs, monitoring service delivery and ensuring service recovery is handled promptly, professionally and with appropriate follow-up.
Review guest feedback, service scores, quality audits and operational trends to identify opportunities, establish action plans and continuously elevate the Fairmont Gold experience.
Ensure operational accuracy and accountability across departmental procedures, guest accounts, billing, room inventory, lounge controls, cash handling and other applicable operational processes.
Support departmental budgeting, forecasting and financial performance through effective labor management, expense control, revenue optimization and regular review of operational results and variances.
Ensure departmental policies, procedures, service standards, health and safety requirements, food and beverage regulations, and hotel security practices are consistently understood and followed.
Participate in recruitment, onboarding, training, performance management, recognition and succession planning to build a strong, engaged and sustainable pipeline of Fairmont Gold talent.
Develop and maintain effective relationships with hotel business partners and Fairmont Gold counterparts throughout Fairmont Hotels & Resorts, sharing best practices and supporting brand consistency.
Balance operational, administrative, colleague and guest priorities while maintaining a visible, hands-on and solutions-focused leadership approach.
Support the Director of Fairmont Gold in departmental strategy, projects, reporting, business planning, budgeting and continuous improvement initiatives.
Perform other duties as assigned.

Qualifications

Previous leadership experience within a luxury hotel, Front Office, Fairmont Gold/club lounge or guest relations environment required; supervisory or assistant management experience strongly preferred.
Demonstrated ability to lead a complete operation, manage competing priorities and make sound, timely operational decisions within a fast-paced luxury hospitality environment.
Proven record of exceeding guest expectations and delivering highly personalized, intuitive service.
Familiarity with Forbes, LQA or comparable luxury service standards and auditing processes preferred.
Strong leadership, coaching and colleague-development capabilities, with the ability to establish accountability while creating an engaged and supportive team environment.
Excellent interpersonal, organizational, analytical and problem-solving skills.
Strong financial acumen with the ability to understand and manage labor, expenses, revenue opportunities, forecasts and departmental performance.
Active Alberta ProServe Certification required.
Previous Property Management System experience required; knowledge of current hotel operational systems is an asset.
Proficiency in Microsoft Office applications required.
University or College diploma/degree in Hospitality Management, Business Administration or a related discipline preferred.
Highly responsible, reliable and adaptable, with the ability to remain calm, professional and guest-focused while managing multiple operational priorities.
Demonstrated ability to collaborate across departments and influence business partners to achieve shared guest, colleague and operational objectives.
Professional presentation with excellent written and verbal communication skills.
Knowledge of a second language applicable to the hotel or hospitality industry is an asset.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Fairmont Gold Manager leads the daily operations of the Fairmont Gold department, ensuring consistent delivery of luxury service standards and guest satisfaction. This role also manages colleague performance, financial results, and cross-departmental collaboration to maintain the 'hotel within a hotel' experience.

Requirements

Candidates must have previous leadership experience in a luxury hotel or guest relations environment, with strong operational and financial management skills. A degree in hospitality or business is preferred, and active Alberta ProServe certification is required.

Skills

Leadership
Luxury hospitality management
Guest relations
Operational management
Staff scheduling
Financial acumen
Revenue management
Team development
Problem-solving
Communication
Forbes service standards
LQA standards
Property management systems
Microsoft office
Proserve certification
Strategic planning

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Mountain explorer travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Fairmont Gold
Luxury hospitality
Front office
Guest experience
Revenue management
Forbes standards
LQA
ProServe
Staff accommodation
Operational leadership
Financial forecasting
Labor management
VIP services
Service recovery
Property management system
Microsoft Office
Hospitality management
Business administration
Succession planning
Performance management
Onboarding
Training
Budgeting
Expense control
Room inventory
Concierge
Culinary collaboration
Guest recognition
Team engagement
Resort operations

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