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Added 9 mins ago
SS
Health Care Aide Non Union | Nights 12 Hours 1900-0700 | Permanent Full Time
Sienna Senior Living
Medicine Hat, AB
- Full-time
Reporting to the Associate Director of Care, the Health Care Aide is a critical role within our communities as it impacts the lives of residents.
Added 9 mins ago
Administrative Assistant, Engineering
FortisBC
Trail, BC
…salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your…
Added 9 mins ago
Director, Technical Solutions (Enterprise Application Integrations)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are looking for a Director, Technical Solutions – Enterprise Application Integrations
Added 9 mins ago
A
Ecosystem Business Development Director -Cybersecurity
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…Empowered with innovative tools, continuous learning, and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional…
Added 9 mins ago
UW
Coordinator, Impact & Granting
United Way British Columbia
Kelowna, BC
- $82,082 CAD / year
- Full-time
…and engaged communities across the province. Reporting to the Director, Community Impact & Investment, you will lead grant administration, data management, and reporting processes for…
Added 9 mins ago
TP
Family Support Worker
Trimark People Solutions
Alert Bay, BC
- Full-time
Reports to: Director of ‘Na̱mǥis Community Services
Added 24 mins ago
R
Director, Cash Management
RBC
Toronto, ON
- Full-time
This Director-level position provides strategic leadership and operational oversight for cash management operations supporting RBC's global Capital Markets and Retail nostro accounts. The…
Added 24 mins ago
CM
Personal Support Worker - NRT PT 2026-7209
Cambridge Memorial Hospital
Cambridge, ON
- Other
Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency,…
Added 24 mins ago
RM
Personal Support Worker - Sheridan Villa LTC
Regional Municipality of Peel
Mississauga, ON
- Other
Reporting to Director of Care (or designate) you will be responsible for the provision of quality, resident-centered, personal care to the residents based on the residents’ abilities and…
Added 24 mins ago
T&
Director, Capital Investment & Decision Support
Turner & Townsend
Vancouver, BC
- Full-time
The Director, Capital Investment & Decision Support will lead and grow AMCL’s Capital Investment & Decision Support capability, working with asset-intensive organizations to improve how…
Added 39 mins ago
Internal Audit Specialist
Your Neighbourhood Credit Union
Kitchener, ON
The Internal Audit Specialist works closely with the Director, Internal Audit to assist in accomplishing all aspects of the Internal Audit program, including but not limited to: adherence…
Added 39 mins ago
People and Culture (HR) Partner
Canadian Museum for Human Rights
Winnipeg, MB
Reporting to the Director of People and Culture, the People and Culture Partner (PCP) will serve as a trusted advisor to CMHR leadership on human resource related issues and is a key…
Added 39 mins ago
HR
Manager, Primary Care Programs and Clinical Operations
Humber River FHT
Toronto, ON
- Full-time
Work collaboratively with the other manager on program development, implementation, evaluation, quality improvement, clinical service standardization, and community partnerships.
Added 39 mins ago
TW
Program Director & Full-Time Tenure-Track MA CPSY Faculty
Trinity Western University
Langley (District), BC · Langley, BC
- Full-time
…carefully review the TWU Mission Statement, Statement of Faith, and Community Covenant (available here ). Successful candidates must be willing to support these statements during their…
Added 39 mins ago
S
Project Coordinator, Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
The Project Coordinator, Clinical Informatics reports to the Executive Director or designate, functions as a member of the project management team, works in collaboration with the Project…
Added 39 mins ago
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Temporary, Teacher Consultant- Technology
Grande Yellowhead Public School Division
Edson, AB
- Temporary
In accordance with the Director of Information Technology’s specifications and direction:
Added 39 mins ago
AS
Area Director
Active Start Child Care
AB · Edmonton, AB
- Full-time
…confidence, while emphasizing physical literacy and holistic child development. Carefully designed indoor and outdoor play spaces ensure children remain engaged and active throughout the…
Added 39 mins ago
D
Ecommerce Manager, DTC
Dermalogica
Toronto, ON
- Full-time
As Ecommerce Manager, DTC, you will be a key strategic partner to the Director of Ecommerce & DTC, responsible for driving the commercial performance, digital execution and ongoing…
Added 39 mins ago
DC
ECommerce Manager, DTC
Dermalogica Canada
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
As Ecommerce Manager, DTC, you will be a key strategic partner to the Director of Ecommerce & DTC, responsible for driving the commercial performance, digital execution and ongoing…
Added 39 mins ago
SS
Executive Director
Summit Search Group
Whitby, ON
- Full-time
As the Executive Director, you will act with integrity to personify the gallery’s purpose and will use the key strategic pillars to establish clear priorities demonstrating strong…
Added 54 mins ago
UF
After School Educator
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
- Part-time
Early Childhood Education Diploma (ECE) and member in good standing with the College of ECEs OR educational requirements to obtain Director’s Approval for working alone with children
Added 54 mins ago
WF
Community Healing Coordinator
Waycobah First Nation
Whycocomagh, NS
- Contract
- Temporary
Assist with the development of local healing initiatives that reflect community needs and priorities.
Added 54 mins ago
WF
Lead Carpenter
Waycobah First Nation
Whycocomagh, NS
- Full-time
We'koqma'q First Nation is seeking an experienced and motivated Lead Carpenter to oversee and participate in construction, renovation, repair, and maintenance projects within the community.
Added 1 hour ago
SA
Assistant Director, Middle School
St. Andrew's College of Arts, Science and Commerce
Aurora, ON
- Full-time
St. Andrew’s College invites applications for a full-time, permanent opportunity in the role of Assistant Director of Middle School.
Added 1 hour ago
NB
Analyst SBL Risk & Control Capital Markets
National Bank of Canada
Montreal, QC
- Full-time
…lending and borrowing team of 35 colleagues, reporting to the director. Our team stands out for its dynamism, collaboration, agility, and empowerment. The team’s mandate is to ensure the…

AccorHotel

Assistant Fairmont Gold Manager

Banff, AB, Canada

Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education · Contract

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Job details

Pay: Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education
Job type: Contract
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Fairmont Gold is our exclusive “hotel within a hotel” experience, where exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable experiences.

The Assistant Fairmont Gold Manager is a key operational leader responsible for the day-to-day leadership and execution of the complete Fairmont Gold operation. This role ensures consistent delivery of Fairmont service standards, strong colleague engagement, operational and financial accountability, and seamless collaboration across the hotel.

Reporting to the Director of Fairmont Gold, the Assistant Fairmont Gold Manager oversees the daily Fairmont Gold operation and serves as the department’s operational leader in the Director’s absence. The role ensures the Fairmont Gold experience is delivered consistently across guest service, lounge operations, room inventory, colleague performance, financial results and cross-functional execution.

Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education

Lead the day-to-day operation of the complete Fairmont Gold experience, including Fairmont Gold Reception, Lounge and the end-to-end guest journey, ensuring exceptional guest satisfaction and consistent adherence to Fairmont, LQA and Forbes service standards.
Serve as the operational leader of Fairmont Gold and assume responsibility for the department in the absence of the Director of Fairmont Gold, ensuring continuity of leadership, communication, decision-making and operational execution.
Lead, coach, supervise and develop Fairmont Gold colleagues, fostering a highly engaged, accountable and service-driven culture while ensuring clear daily communication, effective delegation and consistent follow-through.
Coordinate staffing, scheduling and colleague deployment based on occupancy, arrival and departure patterns, lounge demand, VIP activity and operational priorities to ensure efficient and consistent service delivery.
Monitor and forecast daily, weekly and monthly Fairmont Gold occupancy and business levels, translating business demand into proactive plans for labor, lounge operations, guest engagement and service delivery.
Oversee Fairmont Gold room inventory, room assignments, upgrades and special inventory requirements in alignment with Revenue Management strategies, hotel priorities and the overall guest experience.
Drive revenue generation and expense management by identifying upgrade and incremental revenue opportunities, monitoring departmental costs and ensuring resources are deployed effectively.
Collaborate closely with Front Office, Reservations, Housekeeping, In-Room Dining, Culinary, Concierge, Royal Service, Revenue Management and other hotel departments to deliver a seamless and elevated “hotel within a hotel” experience.
Partner with the Executive Chef and Culinary leadership on Fairmont Gold Lounge menus, presentation, ordering, food cost, quality, service standards and overall lounge experience.
Oversee the planning and execution of VIP, repeat and high-value guest experiences, ensuring preferences, special occasions and personalization opportunities are identified, communicated and actioned.
Maintain a highly visible presence throughout the Fairmont Gold operation, actively engaging with guests and colleagues, anticipating needs, monitoring service delivery and ensuring service recovery is handled promptly, professionally and with appropriate follow-up.
Review guest feedback, service scores, quality audits and operational trends to identify opportunities, establish action plans and continuously elevate the Fairmont Gold experience.
Ensure operational accuracy and accountability across departmental procedures, guest accounts, billing, room inventory, lounge controls, cash handling and other applicable operational processes.
Support departmental budgeting, forecasting and financial performance through effective labor management, expense control, revenue optimization and regular review of operational results and variances.
Ensure departmental policies, procedures, service standards, health and safety requirements, food and beverage regulations, and hotel security practices are consistently understood and followed.
Participate in recruitment, onboarding, training, performance management, recognition and succession planning to build a strong, engaged and sustainable pipeline of Fairmont Gold talent.
Develop and maintain effective relationships with hotel business partners and Fairmont Gold counterparts throughout Fairmont Hotels & Resorts, sharing best practices and supporting brand consistency.
Balance operational, administrative, colleague and guest priorities while maintaining a visible, hands-on and solutions-focused leadership approach.
Support the Director of Fairmont Gold in departmental strategy, projects, reporting, business planning, budgeting and continuous improvement initiatives.
Perform other duties as assigned.

Qualifications

Previous leadership experience within a luxury hotel, Front Office, Fairmont Gold/club lounge or guest relations environment required; supervisory or assistant management experience strongly preferred.
Demonstrated ability to lead a complete operation, manage competing priorities and make sound, timely operational decisions within a fast-paced luxury hospitality environment.
Proven record of exceeding guest expectations and delivering highly personalized, intuitive service.
Familiarity with Forbes, LQA or comparable luxury service standards and auditing processes preferred.
Strong leadership, coaching and colleague-development capabilities, with the ability to establish accountability while creating an engaged and supportive team environment.
Excellent interpersonal, organizational, analytical and problem-solving skills.
Strong financial acumen with the ability to understand and manage labor, expenses, revenue opportunities, forecasts and departmental performance.
Active Alberta ProServe Certification required.
Previous Property Management System experience required; knowledge of current hotel operational systems is an asset.
Proficiency in Microsoft Office applications required.
University or College diploma/degree in Hospitality Management, Business Administration or a related discipline preferred.
Highly responsible, reliable and adaptable, with the ability to remain calm, professional and guest-focused while managing multiple operational priorities.
Demonstrated ability to collaborate across departments and influence business partners to achieve shared guest, colleague and operational objectives.
Professional presentation with excellent written and verbal communication skills.
Knowledge of a second language applicable to the hotel or hospitality industry is an asset.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Fairmont Gold Manager leads the daily operations of the Fairmont Gold department, ensuring consistent service delivery and operational excellence. They are responsible for managing staff, overseeing room inventory, driving revenue, and maintaining high standards of guest satisfaction in the absence of the Director.

Requirements

Candidates must have previous leadership experience in a luxury hotel or guest relations environment, with a strong preference for supervisory experience. Proficiency in hotel operational systems, financial management, and adherence to luxury service standards like Forbes or LQA is required.

Skills

Leadership
Luxury hospitality management
Guest relations
Operational management
Staff scheduling
Financial acumen
Revenue management
Team development
Problem-solving
Communication
Forbes service standards
LQA standards
Property management systems
Microsoft Office
ProServe certification

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics coverage
Fertility drugs coverage
Gender affirmation coverage
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Fairmont Gold
Luxury Hospitality
Front Office
Guest Experience
Revenue Management
Forbes Standards
LQA
ProServe
Staff Accommodation
Operational Leadership
Financial Forecasting
Performance Management
Concierge
Housekeeping
Culinary
Room Inventory
Service Recovery
Succession Planning
Budgeting
Microsoft Office

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