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Added 3 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Experience managing vendors, partner deliverables, dependencies, risks, financial commitments, and statements of work.
Added 44 mins ago
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Branch Operations Manager, British Columbia
Hussmann
Burnaby, BC
- Full-time
…installation business in British Columbia. The role is responsible for managing field service operations, installation projects, warehouse management, workforce planning, and customer…
Added 44 mins ago
LP
Partner
Longevity Partners Incorporated
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Description The Partner is a full-time leadership role responsible for developing and managing client relationships, overseeing key engagements, and driving the firm’s growth. This…
Added 1 hour ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
…about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel…
Added 1 hour ago
Marketing Specialist
Cosmetic Physician Partners
Montreal, QC
Events: Define goal, date, location, promo focus, and operational feasibility. Partner with the Event Specialist on execution and ensure events ladder to monthly objectives.
Added 1 hour ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, AB
- $38 to $42 CAD / hour
- Full-time
Experience managing a portfolio of customers or business units.
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
…services. The ideal candidate will have extensive experience managing complex enterprise platforms and public-facing digital services, defining product vision and measurable outcomes,…
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
…services. The ideal candidate will have extensive experience managing complex enterprise platforms and public-facing digital services, defining product vision and measurable outcomes,…
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
…services. The ideal candidate will have extensive experience managing complex enterprise platforms and public-facing digital services, defining product vision and measurable outcomes,…
Added 4 hours ago
PP
Executive Assistant
Primary People Group
Toronto, ON
- Full-time
Most Executive Assistant roles are about managing a calendar. This role is about owning the execution. At OSF Partners, you aren't just an Assistant; you are the primary navigator for our…
Added 4 hours ago
LH
CHIC-Chiropractor
Lifemark Health Group
Ottawa, ON
- Full-time
Managing caseload in a fast-paced environment
Added 4 hours ago
Regional Environmental Manager, Environmental Assurance and Protection (EAP)
Amazon
Ajax, ON · Brampton, ON · Caledon, ON · Hamilton, ON · Mississauga, ON · Toronto, ON
- Partner with operations, special projects and support teams in supporting the change management process
Added 7 hours ago
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Global Lead, Digital Procurement
''
Toronto, ON
- Full-time
- Other
Lead COE team members responsible for managing the S2P platform, ensuring service delivery meets Procurement’s expectations across end-user support, supplier enablement, and integration…
Added 8 hours ago
P
Branch Operations Manager, British Columbia
Panasonic
Burnaby, BC
- Full-time
…installation business in British Columbia. The role is responsible for managing field service operations, installation projects, warehouse management, workforce planning, and customer…
Added 9 hours ago
TL
Manager, Commercial Expansion
Teli Labs
Vancouver, BC
- Full-time
Develop a deep understanding of Tailscale’s value and partner with Customer Success, Marketing, Product, Sales Engineering, and Partnerships to grow adoption
Added 9 hours ago
TL
Manager, Commercial Expansion
Teli Labs
Toronto, ON
- Full-time
Develop a deep understanding of Tailscale’s value and partner with Customer Success, Marketing, Product, Sales Engineering, and Partnerships to grow adoption
Added 9 hours ago
LD
Stocking Team Member / Casual
London Drugs Limited
Chilliwack, BC
- $18.25 to $21.04 CAD / hour
- Other
…this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons…
Added 10 hours ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
Experience managing integrated roadmaps, milestones, risks, issues and dependencies.
Added 11 hours ago
AC
Senior Financial Analyst
Aston Carter
AB · Edmonton, Alberta
- $40 to $45 CAD / hour
- Contract
…economics, cost recovery, and margin performance. You will partner closely with service and operations leaders to analyze how technician labour, overtime, and related costs are built into…
Added 12 hours ago
W
Material Coordinator
Worley
AB · Edmonton, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 12 hours ago
L
Assistant Manager, Guest Experience | Rideau Centre
lululemon
Ottawa, ON
- Full-time
…continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance…
Added 16 hours ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
…breed of agency designed for the experience era. An innovation partner that helps organisations navigate the next stage of their brand…
Added 16 hours ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $40 to $45 CAD / hour
- Contract
…economics, cost recovery, and margin performance. You will partner closely with service and operations leaders to analyze how technician labour, overtime, and related costs are built into…
Added 17 hours ago
A
Marketing Operations Coordinator, Promotions and Loyalty [AQ-25707]
Aquent
Toronto, ON
- $21 to $23 CAD / hour
- Contract
Our client partner is a leading, highly recognizable retailer dedicated to delivering exceptional value and innovative experiences to its customers. By partnering with Aquent, you will gain…
Added 18 hours ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
Experience managing event budgets, contracts, external suppliers, and vendors
Added 18 hours ago
CC
Financial Associate - MFDA
Coast Capital
Richmond, BC
- Full-time
…years. We believe that every Canadian deserves a financial partner who actually cares how things turn out and driven by our social purpose, we look at everything we do through the lens of…

AccorHotel

Assistant Fairmont Gold Manager

Banff, AB, Canada

Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education · Contract

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Job details

Pay: Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education
Job type: Contract
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Fairmont Gold is our exclusive “hotel within a hotel” experience, where exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable experiences.

The Assistant Fairmont Gold Manager is a key operational leader responsible for the day-to-day leadership and execution of the complete Fairmont Gold operation. This role ensures consistent delivery of Fairmont service standards, strong colleague engagement, operational and financial accountability, and seamless collaboration across the hotel.

Reporting to the Director of Fairmont Gold, the Assistant Fairmont Gold Manager oversees the daily Fairmont Gold operation and serves as the department’s operational leader in the Director’s absence. The role ensures the Fairmont Gold experience is delivered consistently across guest service, lounge operations, room inventory, colleague performance, financial results and cross-functional execution.

Competitive Salary: $68,000-$70,000 gross annually, based on previous experience & education

Lead the day-to-day operation of the complete Fairmont Gold experience, including Fairmont Gold Reception, Lounge and the end-to-end guest journey, ensuring exceptional guest satisfaction and consistent adherence to Fairmont, LQA and Forbes service standards.
Serve as the operational leader of Fairmont Gold and assume responsibility for the department in the absence of the Director of Fairmont Gold, ensuring continuity of leadership, communication, decision-making and operational execution.
Lead, coach, supervise and develop Fairmont Gold colleagues, fostering a highly engaged, accountable and service-driven culture while ensuring clear daily communication, effective delegation and consistent follow-through.
Coordinate staffing, scheduling and colleague deployment based on occupancy, arrival and departure patterns, lounge demand, VIP activity and operational priorities to ensure efficient and consistent service delivery.
Monitor and forecast daily, weekly and monthly Fairmont Gold occupancy and business levels, translating business demand into proactive plans for labor, lounge operations, guest engagement and service delivery.
Oversee Fairmont Gold room inventory, room assignments, upgrades and special inventory requirements in alignment with Revenue Management strategies, hotel priorities and the overall guest experience.
Drive revenue generation and expense management by identifying upgrade and incremental revenue opportunities, monitoring departmental costs and ensuring resources are deployed effectively.
Collaborate closely with Front Office, Reservations, Housekeeping, In-Room Dining, Culinary, Concierge, Royal Service, Revenue Management and other hotel departments to deliver a seamless and elevated “hotel within a hotel” experience.
Partner with the Executive Chef and Culinary leadership on Fairmont Gold Lounge menus, presentation, ordering, food cost, quality, service standards and overall lounge experience.
Oversee the planning and execution of VIP, repeat and high-value guest experiences, ensuring preferences, special occasions and personalization opportunities are identified, communicated and actioned.
Maintain a highly visible presence throughout the Fairmont Gold operation, actively engaging with guests and colleagues, anticipating needs, monitoring service delivery and ensuring service recovery is handled promptly, professionally and with appropriate follow-up.
Review guest feedback, service scores, quality audits and operational trends to identify opportunities, establish action plans and continuously elevate the Fairmont Gold experience.
Ensure operational accuracy and accountability across departmental procedures, guest accounts, billing, room inventory, lounge controls, cash handling and other applicable operational processes.
Support departmental budgeting, forecasting and financial performance through effective labor management, expense control, revenue optimization and regular review of operational results and variances.
Ensure departmental policies, procedures, service standards, health and safety requirements, food and beverage regulations, and hotel security practices are consistently understood and followed.
Participate in recruitment, onboarding, training, performance management, recognition and succession planning to build a strong, engaged and sustainable pipeline of Fairmont Gold talent.
Develop and maintain effective relationships with hotel business partners and Fairmont Gold counterparts throughout Fairmont Hotels & Resorts, sharing best practices and supporting brand consistency.
Balance operational, administrative, colleague and guest priorities while maintaining a visible, hands-on and solutions-focused leadership approach.
Support the Director of Fairmont Gold in departmental strategy, projects, reporting, business planning, budgeting and continuous improvement initiatives.
Perform other duties as assigned.

Qualifications

Previous leadership experience within a luxury hotel, Front Office, Fairmont Gold/club lounge or guest relations environment required; supervisory or assistant management experience strongly preferred.
Demonstrated ability to lead a complete operation, manage competing priorities and make sound, timely operational decisions within a fast-paced luxury hospitality environment.
Proven record of exceeding guest expectations and delivering highly personalized, intuitive service.
Familiarity with Forbes, LQA or comparable luxury service standards and auditing processes preferred.
Strong leadership, coaching and colleague-development capabilities, with the ability to establish accountability while creating an engaged and supportive team environment.
Excellent interpersonal, organizational, analytical and problem-solving skills.
Strong financial acumen with the ability to understand and manage labor, expenses, revenue opportunities, forecasts and departmental performance.
Active Alberta ProServe Certification required.
Previous Property Management System experience required; knowledge of current hotel operational systems is an asset.
Proficiency in Microsoft Office applications required.
University or College diploma/degree in Hospitality Management, Business Administration or a related discipline preferred.
Highly responsible, reliable and adaptable, with the ability to remain calm, professional and guest-focused while managing multiple operational priorities.
Demonstrated ability to collaborate across departments and influence business partners to achieve shared guest, colleague and operational objectives.
Professional presentation with excellent written and verbal communication skills.
Knowledge of a second language applicable to the hotel or hospitality industry is an asset.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Fairmont Gold Manager leads the daily operations of the Fairmont Gold department, ensuring consistent service delivery and operational excellence. They are responsible for managing staff, overseeing room inventory, driving revenue, and maintaining high standards of guest satisfaction in the absence of the Director.

Requirements

Candidates must have previous leadership experience in a luxury hotel or guest relations environment, with a strong preference for supervisory experience. Proficiency in hotel operational systems, financial management, and adherence to luxury service standards like Forbes or LQA is required.

Skills

Leadership
Luxury hospitality management
Guest relations
Operational management
Staff scheduling
Financial acumen
Revenue management
Team development
Problem-solving
Communication
Forbes service standards
LQA standards
Property management systems
Microsoft Office
ProServe certification

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics coverage
Fertility drugs coverage
Gender affirmation coverage
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Fairmont Gold
Luxury Hospitality
Front Office
Guest Experience
Revenue Management
Forbes Standards
LQA
ProServe
Staff Accommodation
Operational Leadership
Financial Forecasting
Performance Management
Concierge
Housekeeping
Culinary
Room Inventory
Service Recovery
Succession Planning
Budgeting
Microsoft Office

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